Melinda C.
Yelp
This is one of the best designed Ice Cream Shops I've ever been to, at least for a chain. I absolutely love all the decor. The covers for the lights hanging from the ceiling have sprinkles on them. There are jars of candy hanging from the ceiling. The front of the counter is filled with M&M's and Reese's Pieces. There's lots of bold colors (one of the walls has thick stripes). The decor is so cool I went inside the restroom even through I didn't have to go, because I thought the restroom would look just as cool. It didn't.
Neither did the ice cream. When I arrived to the shop at 12 pm on a Tuesday afternoon, half of the ice cream containers were nearly empty, with nothing but scraps stuck to the sides of the containers. Your store opens at 11, and there is no way you can make me believe you sold out of those flavors in 1 hour, especially on a Tuesday afternoon, when no one is in Rockville Town Square.
I understand if you don't want to make new product when you know it won't sell for a few hours (or a few days, if weekends are your only busy time) but can't you at least wash the container out, and even out the remaining ice cream so it looks a little more visually appealing? Does your store have no visual product standards? And since ice cream is good for a long time, why can't you fill up the container, even when it's slow?
I didn't think it was possible to make ice cream look bad (wait, actually Haagen Dazs does that all the time) but you sure did.
The ice cream itself was good, though the pretzels weren't as good, and I probably would have given this place 4 stars if it wasn't for the presentation of the ice cream. For the record I ordered Sweet Cream mixed with chocolate covered pretzels.