AD L.
Yelp
Room looks gorgeous, but bed is HORRIBLE - woke w/ back aches. Toilet & closet is outdoors, bugs everywhere, so no A/C. They warn if you use more than tiny packet of coffee you'll pay for more (they don't refill!)! NOT A HOTEL - these are CONDOS w/ concierge...sales materials everywhere & staff repeatedly uttering slogan "welcome home"(seems sweet at first, then you hear it 10 times & see it in brochure...). A "villa" is not separate - it's 3 story bldg, so unless you're at the end, there's little privacy. Not eco friendly -no signs to conserve water/linens, & look at you crazy if you don't want new sheets & mopped floors daily. Staff disregard 'do not disturb' - one day 5 separate knocks! Massage 30 min late, no apologies. At reservation, Andres agrees to arrange something special for bday dinner, then NOTHING done & restaurant (priced like US) says if you don't want existing prix fixe (wife doesn't eat beef), best they can do is a BURGER...even though we ate from lunch menu 4 hrs ago. Andres took zero responsibility for his mistake, went hungry as Darwin ghosted us that night. No bikes as promised, nothing local, must pay for cabs EVERYWHERE! Marea jacks up transport $ FROM airport - 420p when only 280p to leave! Wife VERY ill from Ola's food (did not ingest tap water)- NO accountability. Checked out early due to this, took a week to get promised refund STARTED- Jesus & Alma refused @ checkout! Shifty management, GM ignored emails. Not the Mexico I love at all. AVOID!