Margaritaville Beach Resort - Nassau

We are really looking forward to our upcoming stay at this resort. Our family will be joined by two other families for a total of 11 people. However, 2 of the families have discovered massive price shifts in the price of our reservations AFTER we booked. The price of our total stay has shot up by over $2000 since we booked it. When we speak to customer service, we are advised to show up for check in with a PDF of the original price in hand with no guarantee that the price will be honored. At best, this is negligence and at worst this a very deceptive business practice. The only viable solution is for the resort to honor the price booked rather than ask a customer to spend their first hours of their trip arguing with management to simply honor the booked price. Are families supposed to budget for massive price fluctuations of $2,000-$3,000 after they have already booked? Is this how this resort typically does business? Is this how the entire chain of these resorts does business? I still very much hope this issue gets resolved immediately but this experience is putting a damper on a long awaited trip with family and friends. Looking forward to speaking with hotel management who will honor the price we received at the time of booking.

My husband and I love Margaritaville resorts. This one not so much! Let me begin by saying it’s pretty and the staff is very kind and helpful. However, there are not many choices for food. Vacation cafe is the only moderately priced restaurant and the food is mediocre at best. JW steakhouse in the hotel next door( owned by Margaritaville) is lovely but obscenely expensive or sushi. We left hotel to eat most of the time. There is no nightlife other than a single singer at landshark bar which is like an airport bar. Some are better. The adult pool in 3rd floor is not in sun, we had to sit on other side of lazy river for sun. The pools could be cleaner! They do not scrub entire bottom and walls. Lazy river was dirty. Power washing is needed. Stains all over cement around pool. The rooms are not vacuumed and mopped daily. My dirty coffee cups at coffee bar in room were left. Very basic cleaning. I actually cleaned bathroom corners and left dirty rag for them to see. We had to find someone for drinks by pool no one comes around. The beach is fine except when cruises come in. Guests are overrun by cruisers. The resort caters to them. All of downtown Nassau shuts down at 5 when cruises leave. Walk down to fish fry area and go to Goldie’s for food, at the end of hotel walk a bit and have some Jerk chicken! The Tiki hut is a great bar on beach! Get the coconut cucumber! All said and done, we will not recommend couples who like food and nightlife of some kind to stay there. We went to BahaMar three times. Amazing!

We spent the day at this resort while ported in Nassau on our cruise. We rented a cabana on the beach and our attendant Lakeisha was fantastic. She was so nice and attentive all day long. The beach was very nice as well as the lazy river. The walk was very easy from port. Will absolutely book again!!

Honest review from easy-going people! The room and view were amazing but everything else was disappointing. Late check in (4:30pm) after THEY offered early check in. No offer of compensation after wasting hours and hours of our time, as they kept telling us 20 more minutes, housekeeping is in the room now, 20 more minutes, 20 more minutes…. Very limited dining options, unless you go to the steakhouse for $250 pp. No nightlife. Everything in the area shuts down at 5pm. They even pull up the little drawbridge along the water so you can’t access downtown unless you walk all the way around the block. Weird. No access to promised serenity cove adjacent to One Particular Harbor. The beach on other side of the resort is standing room only with cruise ship passengers and the lounge chairs on that side are tired, chipped and broken. They nickle and dime you to death. It was really pricey for what we received in return. *The manager emailed me to discuss the above disappointments, but has yet to reply to my response and it’s been days and days. Customer service and loyalty are not at the top of his list, apparently. I would go to Atlantis next time.

Excellent property from the moment that I checked in with Sierra my vacation began. No problems at all the room was absolutely amazing and the food was excellent and affordable. I tried the fish and chips at feeding frenzy and the cod was so fresh. The water park was small compared to paradise island but I will be returning when I’m not cruising.

I recently stayed at the Margaritaville hotel in Nassau Bahamas. Upon arrival I checked in with the hotel staff who initially were pleasant. As for location this is a great location to stay at but the hotel itself is dirty and outdated. The second day into my vacation there was no hot water and there were red ants in the bed, on the table, in the bathroom, on my charger everywhere. Upon this discovery I went downstairs to the front desk and asked them for a change of room the hotel agent Naomi Wilson told me to send them an e-mail with video evidence which I did and then told me that they were unable to change my room that night due to the hotel being full but in the morning they would be able to switch my room and offered me bug spray to spray in the room in order for me to go to sleep. That night I ended up staying up all night on my balcony because I was disgusted with the fact that there were ants all throughout the room. The next morning, I went downstairs, and a manager told me that they were going to have someone clean my room -- cleaning the room wasn't the issue the issue is that there's ants within my room !!! so I don't know how much you guys can clean to remove these ants but that wasn't going to solve the issue I needed a completely new room. I was told that there were no rooms they would send someone to clean my room and resolve this. Guess what? It was not resolved there were still ants through and through that room. I made multiple complaints even at checkout and still nothing was done. I was told that a manager would reach out to me, and it has been over two months and I still have not heard back. I would never book here, stay here or waste my money to even breathe next to this resort ever again and I advise you to do the same because there is no customer service, there is no urgency of resolution and you should not be wasting your money to stay at such a facility.

I purchased a day pass to Margaritaville Beach Resort Nassau while on an MSC cruise, expecting a fun and relaxing experience. Unfortunately, I encountered several issues that made me regret my visit. First, the resort was severely understaffed. Once inside, there was almost no staff available to provide assistance. Besides the person at the towel desk, there was no one to direct guests to activities, help with the lazy river tubes, or even open the gate for the private beach access. The lack of organization made everything confusing and frustrating. Second, the lockers were completely unreliable. I saw multiple lockers pop open after people walked away, and I had to chase down several guests to let them know. When I brought this up at the end of the day, I was told I must have used the wrong key—but I witnessed at least four other people experiencing the same problem. Lastly, the wave body surfing activity was a disaster. The attendant allowed three people to use it at the same time, which seemed extremely unsafe. Worse, he was more focused on flirting with female guests than ensuring safety. At one point, he pushed a young woman into the pool just as I was entering, causing a collision. She was luckily okay, but I banged my knee pretty badly. When I asked for first aid, the attendant brushed it off and told me to get ice from the bar. When I asked the bartender for security, they did call someone, and thankfully, the security officer was professional and helpful. Overall, this experience was chaotic, unsafe, and poorly managed. You get what you pay for, and now I understand why this resort was cheaper than others. I will never return and strongly advise others to think twice before booking a day pass here.

Wanted a casual dinner after walking around town. Our server Ian was very friendly and helped us get just enough food for my wife and I. Would come back if you need something other than fried fish or sushi. Drinks are nice and we split the pasta with andouille sausage. Quiet dining with good tunes.