Theresa Killingsworth
Google
My friend and I booked a day pass to this resort through Resort Pass. This is our third time staying at this property in the past two years. We have always had great experiences; however, today, we had a situation occur that I am sure management does not approve of, so I wanted to bring it to your attention.
There was a group of three adults who walked over from the non-resort side. They tried to take some chairs without paying for them. I brought it to the attention of one of your employees. The employee told the group that he would keep quiet if they gave him $20. I explained to your employee that it isn't fair for those of us who paid upwards of $100 to enjoy the resort side of the beach. The employee responded by telling me that I should learn how to work the system.
Additionally, I ordered one drink and a side of fries from an employee named "Baby". She charged me $18 for a frozen margarita, $5 for a processing fee, $6 for fries (even though they were advertised for $5), and I gave her $4 for a tip. Altogether, it cost me $33 for a drink and fries. Baby came back and told me the credit card machine wasn't working and she needed cash. She told me to go to the ATM. When I refused, she ran my card again, and lo and behold, it worked. The entire transaction seemed rather fishy to me.
As I said, this isn't our first time at this resort; however, it is the first time we have had a bad experience.