George M.
Yelp
I came here for an early birthday vacation for my daughter, and from the moment we pulled up, we were treated exceptionally well. The staff was on point and amazing in every way. I booked this hotel online through my Chase travel portal. The regular check-in time is 4 PM, but we arrived early and were able to check in around 12 or 1 PM, which was a fantastic start.
We were greeted by Joe at the front desk, who was phenomenal--personable, funny, caring, considerate, and compassionate. I mentioned we were staying for my daughter's early birthday, and he went above and beyond to ensure we had one of the best rooms and one of the best experiences of her life. My daughter even said this was one of the best experiences she's ever had and that she'll never forget it. We stayed in room 1457, a deluxe partial ocean view room, but we could see both the intercoastal and the ocean from left to right--just perfect.
By the time we got upstairs, they had already put a happy birthday sign on the door, which my daughter loved. It made her feel so special. The room was in pristine condition--clean, beds made, towels, washcloths, and toiletries fully stocked. A few minutes after we settled in, the staff sent up a gift basket with treats and balloons for my daughter's celebratory weekend. Once again, amazing customer service!
We explored the hotel, which is beautifully designed with their signature fragrance throughout. Everything was clean, and the ambiance was amazing--from the margarita glass chandeliers in the lobby to the small cabanas where you can relax. There's even a spa area upstairs and several pools, including an adults-only pool on the 11th floor, which almost feels like an infinity pool with its close-to-the-edge design. The view of the ocean from there is stunning, with plenty of seating and a bar right in the middle of the area. The hotel is conveniently located near restaurants and shopping, all within minutes.
One small hiccup was when my daughter misplaced her key bracelet, but they immediately replaced it with no issue. Another plus is that bottled water is included during your stay, which is a nice touch since many hotels charge extra for that.
Being right off the boardwalk, you have easy access to the beach, tons of food options, and even a concert stage area with day and night concerts. From our room, we could hear and see them every night we were there. The balcony doors do a great job of muffling the sound if you prefer quiet.
I only had a couple of minor complaints--our room didn't come with a refrigerator, so we couldn't store perishable items, and my room phone kept going out. Also, parking is a bit pricey at $50 per day for valet, but it's convenient, and the valet staff was amazing. They give you a ticket with a number, and when you call 10 minutes before coming down, your car is ready. The staff was great, and I loved that each of them had their country of origin listed on their name tag, which adds a nice personal touch.
The adult-only pool area was fantastic--shout out to my bartender Rama, such a cool guy. Checkout was a breeze; you can do it on their website or at the front desk, and the staff is always ready to help.
If I could give this hotel 10 stars, I would. I highly recommend visiting, and we will definitely be back. Thank you, Margaritaville Hollywood Beach Resort--you made our trip and my daughter's birthday one she will never forget.