Sharon B.
Yelp
My family & I spent 2 days here for the 1st in San Diego celebrating a much needed family & wedding anniversary trip.
The hotel is located downtown San Diego which is called the Gaslamp district which have lots of restaurants, entertainment & much in the area depending on what you're looking for.
The hotel is next to another hotel so just make sure you look for the sign to pull into the correct driver way of the hotel. The hotel charges $65 for valet parking which is extremely expensive but due to convenience & distance of other parking areas we paid for the parking.
The valet is friendly & quick. We were able to unload our luggage & bags. The valet brought us a cart for easier transport since we had a nice amount of luggage.
Once you enter; you will see all the nice decor of beach items, hats, sandals, birds, lots of seating area in the lobby, complementary water stands, the hotel as a restaurant called LandShark bar & grill (offer happy hour specials on select drinks & appetizers from 3-6p, coffee shop and up on the fourth floor is a full bar called 5 o'clock somewhere, which is all connected to Margaritaville for their famous drinks.
Check in is @ 4p & check out is 11am but can check out an hour later complementary just have to let them know ahead of time to check out at noon. You will have to pay for early check-in, which and due to the hotel I believe it's $35 more. Also I was unaware of the daily resort fee which was $40 a day; for us this hotel did not have a feel as an resort & could have included food if that's the case due to the price.
The price of the hotel, resort fee & parking makes your stay even more expensive than expected. Due to the area & being in San Diego we believe the hotels are overcharging honestly. Other hotels we stayed before automatically give their guests complimentary check in early if available no charge, waters, coffee, and other amenities without charging Resort fees.
We were hoping our room would be available early since we pulled up @ 2p to precheck in & was advised will receive a text when available & had to wait a few hours. We noticed a lot of other people checking in after us & getting their rooms right away before us. We had a normal standard room 2 queen beds not a suite. After waiting until almost 4p; we went to the counter to speak to someone & was told housekeeping was taking longer than expected & putting a rush which was @ 3:40p. We were a little annoyed because check in is @ 4p & our room was still not ready. We would have thought the front desk associate would have sent a message to housekeeping informing the guest was here early & to try get their room ready asap but that did not happen & still had to wait until 4p.
After we were finally able to get access to room, we stayed on the 7th floor which they have 10 floors in the hotel.
Our room was nice w/ our 2 queen beds, tv, small fridge, desk, chairs, closet, safe, bathroom w/ shower w/ 1 sink, sliding door to the bathroom but no microwave in the room, floor & or lobby. Due to expense & needing to warm up food; guests need access to a microwave to warm up their food. This hotel should put at least 4 microwaves in the lobby section for guest use & or at least 1 microwave on 3-4 floors & 2 microwaves in the lobby for convenience.
Since the hotel is green; you can request your bedding to be changed daily if you want otherwise housekeeping is available every 3 days. You can also request for extra towels if needed & someone will bring them to your room. We went down to lobby to let front desk know we needed an additional 4 sets of towels but when someone came up to our room we're only brought 2 sets.
Overall our stay was good just wish the resort fees was not added & for the parking to be more affordable for guest staying at their hotel.
A few tips: you can book your stay through other 3rd party websites but if you want to take advantage of other perks such as discounts on parking, food, drinks, rewards & more you have to book directly through their website which is more expensive. We received a better deal on another website & eventhough we were guests staying at Margaritaville we could be take advantage of their deals w/o booking directly on their website which was disappointing.
All specials should be available to all guests no matter what website it's booked through. We even tried to see if the front desk & or customer service would offer the deals to us as a courtesy by request & was denied unfortunately.