Mendy Parker
Google
First thing you must understand is the difference between a resort and just a place to sleep hotel. This is a resort and you know it the moment you walk in. The aesthetic, smell, textures, small details, and the demeanor and poise of the staff. As a transplant Floridian, I have stayed all over. Many hotels, places that call themselves resorts but really don’t make the grade, stayed at several Margaritaville’s too. This location, by far, is the best resort in Florida and best Margaritaville, even beating the Key West location, in my opinion. The staff that stood out the most was Andres. He was my first interaction and did superb at setting my expectations and vibe that I would have during my partial week stay. He recalled me every time he saw me too. Sadly, I lost the note I had written down with of a young woman with curly hair at the front desk that was so sweet to me and my guests. Maria, if you have met her, then you know, you could spend a lot of time with the compliments she deserves. I would be lying if I said that my stay was flawless and had no occurrences at all. However, Rafael, Asst. Front Desk Manager, without hesitation listened intently to what I had to say, made the errors correct immediately and fair. He even personally followed up with an email to ensure that my stay and expectations had been met. The charm of the place, the professionalism and personality of staff (applaud HR for a great job hiring), even the groundskeepers and housekeeping, the ladies in provisions, all of them did superb. It is worth the 20 minute drive to the theme parks, absolutely!! When I am in Orlando again, I cannot think of anywhere else that I would like to stay. Thank you everyone for the time and care you gave me and my guest.