Riviera Resort & Spa Palm Springs

Had an absolutely lovely time here. The staff was super helpful, and everyone I spoke with was happy to answer any questions I had. The room was spacious (King Premium) and I loved the double sinks so I didn’t need to share mirror and counter space! The fridge and coffee maker came in handy. Our window opened up to a small patio area with chairs which offered a nice relaxing place to wind down at the end of a busy day of sightseeing. The location is ideal. It’s a 5 minute drive away from downtown Palm Springs so it was easy to get to all the lovely shops or go pick up a cool drink from one of the coffee/juice/ice cream shops, and then have a quiet evening away from the bustle at night. We had dinner at Circa 59, the restaurant inside the hotel and dinner was delicious! The pool was also chill and a good time. They were doing a movie night at the pool on our first night there, which we weren’t able to attend due to other commitments, but it sounded so cool! Maybe I’ll catch the next one. Overall, we had a great time!

We really enjoyed this hotel. It's definitely not the fanciest and definitely needs some renovations. I was informed by the staff that renovations were coming soon. Our room was a suite ( I don't remember the name). It was nice but outdated. It had a slight musty smell when walking in but I didn't notice it after a few minutes. The shower is small.. Especially for a 6'5'' big and tall man but it worked. The bed was comfortable but the air conditioner was kinda noisy. Overall I still liked the hotel and enjoyed the old skool vibe to it. The pool was good and had a bar and even a DJ on certain days. On Friday nights they even play a movie in the pool area. The pool also needs some repairs since I noticed many tiles missing or broken along the water line. I would still recommend coming here if the price is right and I would definitely come back to stay. We also booked a couples massage at the Sante Spa which is located at the hotel. Our massage was good and the facility was nice but unfortunately they had no working saunas, so we were slightly disappointed about that. They did give us a card for a couple free cocktails which was nice.

The hotel is decent but needs a ton of upkeep. On a positive note, the staff is extremely friendly throughout the property. The suite is spacious with a very comfortable bed. In this room type, the bathroom also had plenty of space with two sinks and a walk-in shower. However, I’m pretty sure not just my room had issues with the dings and broken items in the room because it’s evident along the public spaces. The pool sun chairs are very run down and need replacement. I wish I booked an upscale hotel for a more luxurious getaway.

This resort was exactly what I needed — a true escape from the stress of everyday life. From the moment I arrived, everything felt calm, peaceful, and easy. The atmosphere was so comfortable and inviting, it immediately felt like a home away from home… but better. The setting was beautiful, the pace was relaxed, and every detail seemed designed to help you unwind. Whether I was lounging by the pool, enjoying a quiet meal, or just taking in the view, I felt completely at peace. The staff was kind and attentive without being overbearing, and the whole experience was smooth and stress-free. It was one of those rare places where you can actually breathe and just enjoy the moment. If you’re looking for a place to recharge, reset, and feel like you’ve truly gotten away — this is it.

I loved this hotel! If you live all things retro and old Hollywood this is the place to stay! Great and friendly service and you can even rent bikes! The pool area is so pretty and they have day beds out there that you can lounge on. The rooms are spacious and so colorful and pretty! I will be staying there my next trip to Palm Springs! It is also so close to the main street for shops and restaurants!

I seen the reviews were highly unfavorable once I booked the trip. It made me a little weary but being that I’ve visited Palm Springs multiple times and always had a great experience, I was hoping this would be the same.||||It was our first time booking this hotel and I absolutely loved it! Everyone was really nice. The guys at valet were very friendly, Pablo at the front desk was helpful and checked me in within minutes. My room was even ready 2 hours prior to check in and we were hanging out in the uptown area when they called me to notify me my room was ready, that was really sweet and awesome. I know they have two pools but we only did the main one and it was nice, spacious and clean. They had music playing on the background not too loud, a bar area with friendly staff and a lot of lounge chairs. I have 3 kids under 6 & they all loved the pool! I didn’t explore the rest of the resort but the pool area was great and our room was very comfortable & bigger than we expected. A nice big tub and shower, lots of storage space to place our belongings and a fun outdoor patio area. ||||Will definitely return!

Cool hotel right out of the golden age of Hollywood. Noticeably older but we'll maintained. Super friendly, competent and helpful staff. Good amenities. The most comfortable bed, ever! Thoroughly enjoyed my stay.

Location was perfect for downtown Palm Springs. A little drive into town, but quiet area. Hotel was lush, colorful and had a nice vibe to it. Pool area and bar was good. Rooms were bright and airy. Staff was friendly and we all had a great time. We have already planned our next stay.

A mix of highs and lows, so let's start with the highs: - Staff here is generally outstanding and accommodating, attentive to anything I asked. IHG members get plenty of perks so don't be shy about asking for things like later checkouts and room upgrades. Was really impressed with them property wide. - My room was clean and comfortable in general. When I was here, it was a quiet stay as not many were on the property making for a peaceful stay. - Outside on the grounds it is well kept and gives a good, relaxing feeling. Lows: - The property probably crushed in the 90's but doesn't look like much has been done to it since then. Teal colors, furniture and decorative styles feel generally quite outdated. Carpets should be universally replaced throughout the property, pool has chipped tiles all over the place, hallways have stained floors, walls, and generally look rough. - Workout facility has what appears to be rodent droppings and dead bugs underneath a handful of machines and next to the windows - with dust clumps and dirt underneath a handful of machines and the towel rack. - Only one internet connection speed without option for a business upgrade is a bit of a bummer, but this is an admittedly niche concern. - My room didn't have a dresser, so I had nowhere to unpack my clothes /// Overall, the thing that hurts this property the most is the expectations. It's rated a 4 Star hotel, but feels like a solid 3 Star hotel with a somewhat run down facility. I'm not sure how the 4 Star happened. Some upgrades to the property will go far, and adjusting expectations that this is not a 4 Star feeling property will help potential visitors enjoy their experience more. If you're traveling and need a place to stop, are in town for an event for the weekend - you could do a lot worse. It's a pleasant place. But as a destination to come relax, get a romantic weekend in or otherwise have a family space to play at the pool, I'd recommend a few other properties before this one.

Rebranded from Margaritaville to Riviera Resort, this hotel still suffers from lack of maintenance which is a shame as it's a nice resort. The common areas of the facility is well maintained, but the buildings itself needs some serious maintenance. The carpets should just be removed as they stink (occasionally you will see a staff person walk with air freshener spraying as they walk in the corridor). In 2022, I stayed in building five, second floor with a non working ice-machine and as lightning struck again, this time I was assigned to building 5, second floor and the ice machine still broken. The room itself, the bed, lighting fridge and K-Cup works nice. Room was spacious and the round table was perfect for work. But, room needs a good deep cleaning. the A/C vent in the room and in the bathroom was full of dust, the shower curtain was hanging by a single screw, the water temperature was not constant, and the carpet was smelly. This property is huge, and the common areas are well maintained. But the property owner will need a huge investment to re-decor and fix the broken equipment.

Monday August 18th, Left early to get out of LA for a relaxing weekend, and boy, that is NOT what I got. Pre-Checked in around 11am, knowing my room would not be ready, but would hang out at the pool and have some lunch. Well.........the main large pool (Paradise) was closed. Apparently, there was a HUGE party over the weekend. So, I had to go the the step-pool. (the oasis) Fine, I didn't mind, until the Riff Raff showed up. There was a guy ( I Have video) obviously left over Carneys from the weekend and he had his GIANT boom box BLASTING Techno Trash. Seriously, so loud, and just a constant BANG BANG BANG all day long........ Then more of his carney friends showed up, vaping, and drinking and dancing. I love loud music, but that techno was not pool friendly. Then a nice family came to the pool with a young verbally challenged child and the carneys didn't care. The worst part was the bartender didn't give one shit. Oh, when I got there, she was obviously not open yet, and doing side work, but I wanted to ask where the towels/bathroom was and she ducked around the frozen slushy maker. I said excuse me, I'm not ordering a drink, where's the bathroom/towels. The pointed. Not words, no greeting. So that showed me she didn't care. She had earbuds in and was reading a book, so she obviously didn't hear the horrible music. I made no more contact with her, so didn't get her name. (heard on tuesday that someone called out to "heat exhaustion" I would bet $100 it was that bartender.) Also, not one manager came by the entire day, unless I missed them and if they did, they did nothing about the horrendous music. I went to the front desk about 3pm to see if my room may be ready and told them about the carneys. She said do you want me to call security? I said, no I don't want to get anyone in trouble. I wish I would of said yes. It was just a horrible day trying to relax. 4pm I went to the front because contractually, my room should be ready. No sir, it's not ready yet. We had a busy weekend and housekeepers are doing the best they can. I understand, but not one room, not one was ready? I said I'd take any room. None available. I call bullshit. So went back to the dungeon. (oasis pool) About 4:45, got a call my room was ready. I could not leave the oasis pool fast enough. Checking me in, they said ok "Mr. Gonzalez".......LOL. no, Mr. Potter When pre-checking in, I asked if I have a preference. I said, on 2nd floor so nobodys above me. Checked into my room......... On the 1st floor. Seems like the carneys went to town on the ice machine, as the carpet was soaked, with towels soaking up the previous weekend and a kitchen mat on top of that. The grate was missing on the ice machine and it did not look too sanitary, that's the concern. I did Not use that ice machine. Then I asked if the big pool will be open tomorrow and she said, probably closed all week. I was ready to check out. "employees are only as knowledgeable with the information mgmt gives them" Inform your staff before they start what's open, closed, important etc. The room seemed very nice and clean........... (found bandaid pasties and large piece of glitter in the bathroom the next day) The tub stopper was a piece of plastic from the dollar tree. I don't think thats the IHG standard. oh, and there was not enough hot water to fill up the tub to my big toe, so aborted a relaxing bath. Had to leave the shower running for 10 min before it got hot enough to rinse off. The paradise pool was lovely. Sans the landscapers Then wanted a HOT jacuzzi to try and relax and it wasn't even bathtub warm. I called the front and got a hold of David and he apologized and said he would look into it. Went out later that night and it was even colder. I give up. I'm a Dodger fan and wanted to watch the game at the Hotel instead of a bar/casino, but my tv did not have it. I went to front bar and asked if they could put it on. They said you can watch it at Circa, but went there and they said the "cable was out" LOL So, back to the front lobby bar. Luckly Dorrian walked by and asked if he could help me. He was the most helpful caring person at the hotel and he helped another staff member get the Dodger game on. So, I caught the last few innings and was happy. (no sound tho) Had a good night sleep, thinking, ok, tomorrow will be better. It was......a little. Tuesday August 19th Went to the cafe (by the lobby) and got a hot mocha and there were no pastries on display, and asked if there were any, she said yes. I got a chocolate muffin. Got to my room and the muffin was Frozen. here we go.......whatever. No healthy fresh fruit available. Had a relaxing pool day (except for the landscapers using crane, chainsaws, shredder to prune the palm trees and no jacuzzi) and asked Derrek at the pool bar if he could get the dodger game on at 5:30, he said sure. He was awesome. So, came back at 5:30, had a burger and watched the game. Then I got sick. nd pt 2

I've read the reviews now hear me out: This hotel is excellent if you're bringing your pupper. The staff is EXTREMELY welcoming, everyone was SO NICE, and we didn't have to pay extra to bring my spoiled king. This is not the hotel for you if you're not bringing your fur child, because as you can imagine the hallways smell like doggy. Hope this helps you with your decision, outside of that the grounds seemed like a normal hotel, late night pool hours are a plus. We had an amazing time. oh also i was pleasantly surprised with the pool food, actually really good. would definitely come again .

The Riviera has gone downhill. It's old and tired and room was filthy. I complained and they up graded me but no discount for the first day. Staff was nice but never contact by the GM. Food and drink prices are high.

Incredible customer service! Adriana is amazing. So friendly, upbeat, knowledgeable, and an absolute delight to interact with. She went above and beyond to accommodate a request I had. Adriana is a real asset to this resort! Thank you for the outstanding service!

I wish they would make it where you could give no stars. This star is only for writing the review. Sad to say this place needs lots of work.. miss information regarding free breakfast at 11am, massages for $45 by the spa staff. Carol staff member was very kind corret notation when asked and stopped to listen to my questions super kind lady The floor rug in rooms and hall way were stained thru out the walls ceiling had black scuff marks, all around base boars carpet detached from floor wall. Called up for a microwave which only worked in 1 outlet but you had to keep pushing it in and out to work it. Tub stained, tub needed recaulking as well as sink and base of sink counter.this was my birthday weekend with family. I for sure won't be back. Oh and we could not even watch TV service was down lol Frustrating Do better management Andrew!!!

Dog went missing on property. Cameras were checked but apparently some cameras are old and outdated so not all cameras were working. Security reviewed footage along with police and no sighting of missing Australian Shepherd, Myla. Hotel needs to take accountability and do more with the search of Myla the Australian Shepherd who went missing 8/30/2025 from the hotel room.

This hotel hits all the notes for a small feeling, lovely, charming, true Palm Springs retro feel. Hotel is under new management and has a good handle on guest relations. Rooms are perfectly fine including lovely, free standing new bathtubs. The staff is friendly, accommodating and welcoming. From the manager, valet, front desk, caregivers, pool staff and housekeepers, there was always a smile and a wonderful "how can we make your stay" perfect. Can't wait to return.

The staff at The Riviera is amazing. So incredibly nice. I have stayed here three times and it has always been wonderful.

July 2025 Stay - Never Again This was by far the worst hotel experience I've ever had. On my first night, I discovered bed bugs in my bed. The shower had yellow water stains, and the door handle was broken. When I reported the bed bugs, the housekeeping manager dismissed my concern, insisting they weren't bed bugs -- but they clearly were. To make matters worse, the AC stopped working during my stay. Between the poor cleanliness, broken amenities, and unprofessional management, this was an absolute nightmare. I would never recommend this hotel to anyone.

Our chicken was at 4 o'clock. We got there in our room was not ready till around six. I had to call like three times to check up on the room when we get there and see one of our room. It was dirty from the bathroom the bed area they didn't clean up Me and my family went down to the pool came back upstairs at 10 o'clock and it was still dirty thank the manager off the night for give a clean room

Although the stay could have been better (AC and cleaner pool) the customer service by Annette at the front desk was five stars. She helped us get our issues resolved and made us feel valued. Also, David at Circa 59 made us delicious drinks and provided great customer service. We will be back since its also the best pet friendly hotel around!

Wow! I'm surprised to see this resort has such a poor rating as I primarily loved my stay here. My friends and I booked a two queen bed room and stayed for two nights. Our room was clean and the only issue we encountered was that our upstairs neighbor sounded like an elephant in the early morning. Not sure why it was so loud. We loved the pool area and had no issues getting chairs near the pool. It was peaceful and I enjoyed being able to kick back and read poolside. We also liked the fun photo spots around the resort.

This place was AWFUL. At the pool a heavy umbrella fell over and smashed my husband in the head. He went to the room to call for help and our phone didn't work! It was totally cut off, I ran to the front desk and they said they "were too busy to help and would send s a medical bag to the room to give attention". I ran back and they knocked on the door and gave us a FINGER bandaid! And left! Then he tried to watch tv to relax and our internet was down so I went BACK to the front desk and they told me "we're too busy, we can't help you" I asked "can you help us at all?" They said "we're sorry we're fully booked there's nothing we can do". I explained that my husband was bleeding and couldn't even call for help and they insisted that they were still too busy to help. I said that I thought he had a concussion and they didn't care whatsoever. They didn't help, they didn't offer medical support, they didn't comp our room, offer us free meal or even CARE! This place DOES NOT CARE ABOUT ITS GUESTS. They were extremely rude to me, were careless, and basically told me that we were unconvincing them after I paid $490 A NIGHT PER ROOM. The worst part is that I can't even find an email address to fight the charges that we feel we were unjustly charged for IN FULL after this horrible experience. Do not stay here!!!!

Been coming here for years with my family even before it was margaritaville, such good workers here but had a very annoying experience with the room key card. They didn't work during our stay! Got at least 3 new cards because they don't open the room and none of them still work. I had my 70 year old grandma with me in the room and I am pregnant, so it's annoying to walk all the way back to the front desk (we were in building 5) because their cards don't open doors. We managed to get one card that worked but on day two it stopped working lol As I'm writing this I was walking back to my building with another new card and it didn't work either, it didn't even let me in the building so now I gotta walk back. We love it here but this technical issue is really inconvenient for a pregnant woman and someone who's handicapped :( our check in was at 4 but we got checked in 15-20 minutes passed that which is fine things happen. Still 4 star review because even the virgin drinks are great, Staff is great and very fun to talk to , property is great and had never had an issue besides this. We've been coming here since I was a kid even through all the new owners and it was still an enjoyable time for us

So far service as been good but for what we are paying we wouldn't have expected this to be part of the view

This review is mainly about the restaurants at this resort. I was sooooo impressed. Let's start off at License to chill, so good! The portion size and prices. Come Monday for breakfast/ brunch was absolutely delicious! The presentation was also out of this world. My favorite was dinner though. At JDW Grill. We had Shane as our server and he was amazing. Our stay was at a very hot weekend so we didn't get to do much besides eat. We took a bike ride to get boba and enjoyed the scenery. But as far as the pool area, it was packed so we didn't join in on the fun. All the staff here are also very friendly. Daisy was the person that checked us in, very sweet. Diego was very knowledgeable and funny. Shane made our whole trip so yah!

Extremely disappointing experience. Check-in was supposed to be at 4 PM, but we waited in line for 45 minutes only to be told that the key card system was down. Staff were stationed around the resort to manually let guests into rooms -- but when we finally got to the front, we were told our room still wasn't ready and were instructed to call a number in an hour for an update. They gave us drink and breakfast vouchers as a consolation, so we decided to go to dinner and called around 7:45 PM to check on the room. No one answered. We drove back to the hotel, only to be told again that the room was not ready. We asked about switching rooms and were told we could downgrade and be compensated, but if we wanted to upgrade, we'd be charged more -- even after everything. We waited in another long line just to speak with a manager, and by that point, we were so frustrated we canceled the reservation and drove home. What was supposed to be a quick one-night getaway turned into a stressful waste of time. Poor communication, disorganized check-in process, and no real effort to make things right. Definitely will not be returning.

Dustin made our check in a breeze after a few hiccups. Dorian in valet was a real gem lugging all our luggage up to 2nd floor. Beautiful room ice machine on 1st, Olga in housekeeping offered to go fill up my ice bucket ! Next AM my TV remote needed new batteries Alejandro got new batteries and left it in a plastic bag on my door. Shane in the restaurant always greeted us with a smile and made our stay that much more enjoyable. Overall a lovely relaxing experience, can't wait till all the new renovations are complete.

We checked in here 6/7/25 for just one night wanting to check out the latest edition to IHG we were on our way to move my mom into memorycare from CA to AZ.. We were greeted as a platinum elite and had early check-in. I was originally in building 5 facing the large HVAC, I can't take ultra low sound frequencies that the huge so I went back to the front desk and Sebastian the manager upon hearing about our trip details upgraded us to a Sage Suite since no other double queens were ready. We went to the pool bar to eat and checked into our suite. Enjoyed the giant pool. The suite was in building 1 and overlooked the pool. We had to delay our checkout because I injured myself and the manager and staff took care of us and I we stayed another night on points. We didn't have to change rooms. They comped us breakfast and lunch during our stay which was very nice of them. We are leaving today 6/9/25 and my sister is meeting me here so we can transport my mom back to Arizona. The staff is great here. Nighttime security also came my room with bandages and first aid supplies. Sebastian and Ryan and all staff were very nice. Night staff was nice. Not sure if those one and two star reviews were real. You do have to rent the cabana area they are not free. Memorial Day was crazy but that's everywhere. They only have high noon seltzers on the menu so if you want white claw there is a 7-11 right across the street. The place and area is kid friendly with lots of attractions around here. We will be back again when we can relax. Fun Facts: The hotel appeared in the 1963 film Palm Springs Weekend, and was popular among celebrities throughout the decade. Those who entertained at the Riviera included Bing Crosby, Jerry Lewis, Dick Contino, and members of the Rat Pack. The property opened in 1959. It included the city's first convention center, and a golf course that operated for the next two decades. Ownership of the resort has changed numerous times since the 1960s. The property has been known as the Riviera for much of its history, sometimes operating under variations such as Holiday Inn-Riviera (1965-1969) and Hilton Riviera (1978-1988), in affiliation with Holiday Inn and Hilton Hotels respectively. On September 27, 2024, the property was sold to California-based Welcome Group Inc. and rebranded once more as the Riviera, in association with IHG Hotels & Resorts

Probably the worst hotel stay and experience i've ever had. To say this hotel was a disappointment is an understatement. I have stayed at the Riviera many times years ago when it was the original Riviera but sadly it is nothing like it was. Upon arriving and checking in I immediately got a bad feeling. The hotel staff at the front desk were unprofessional, unwelcoming and clueless and obviously never heard of the word "hospitality". I was charged for the weekend stay, resort fees, taxes, and a hefty "incidentals" deposit which was never disclosed when booking. It was a special birthday weekend so i booked a room well over a month in advance and specifically asked for a mountain view. We were given a run down room with a view of the parking lot. The room was located down a dingy, smelly hallway with stained and dirty carpeting. The room itself was completely understocked with no bottled waters (we used our own), no coffee for the Keurig, not enough towels for two people, and a bathroom with a half a roll of toilet paper! I had to call the front desk and ask for more towels and was lucky enough to see a housekeeping cart by our door and asked if they could spare an extra roll of tp for our room. Unbelievable i know. The bathroom had an automatic light that was broken and kept turning on & off every five minutes which was super annoying and disturbing when we were trying to get to sleep. Housekeeping never came once to clean or restock our room during our stay. I would never recommend this hotel to anyone. Palm Springs has too many nicer, cleaner hotels to choose from.

When we arrived to our 2 king beds room, we noticed immediately that one of the beds was dirty with either blood or red lipstick. I called front desk, they said they could bring house keeping to change sheets. They offered to waive the daily resort fee for the inconvenience, $20. Which they never did. And they still owe me part of my deposit I still haven't received. The view from our room was the maintenance room with mold in the roof. Our balcony door lock wouldn't attach correctly.. and the room had a moist scent the entire time. I've stayed at way cheaper places before with better quality. I wouldn't recommend this place, there's better places to spend your time and money at.

we stayed here 1 night 8/22 arrives at 3 left at 6pm to a football game. came back by 11:40 and checked out 8/23 by 10:30am! at 7:15pm!!!! i received a charge of $425. i reached out to them and the assistant manager stated the room had been damaged!! lies lies lies! we literally just slept got up an left! housekeeping was one room down from us to clean the room. why didnt house keeping report it?? they waited until 7pm??? hours later??? wish i could gove negative stars!! yelp please start allowing people to leave reviews with negative stars or no stars. i don't want to even leave a 1 start for the this place.

I had high hopes for a relaxing experience at this spa, but unfortunately, it was a major disappointment, especially given the $490 price tag for two 90-minute massages (plus tip). While the staff was friendly and apologetic, the spa itself was in shambles and should not be marketed as "open for business" especially since the first paragraph of the website boasts all of these amenities. Here's what we encountered: * The Jacuzzi wasn't heated. * The steam room in the men's locker room was out of service, and staff invited me to use the women's steam room instead. * Neither locker room shower had hot water. * Both locker rooms were in desperate need of repair and didn't even have hand soap--just a large bottle of hand sanitizer. * The "tranquil lounge" was anything but--just a pitcher of water with paper coffee cups. * Massage oil was unscented, making the experience feel sterile. * The spa checkout system was broken, requiring a cumbersome process of charging to a fake room and walking across the property to the front desk to complete payment. When I brought these issues to the manager's attention, I was told he wasn't in charge of the spa and was encouraged to share with the spa staff- which were the ones that informed us of all the inoperable amenities. For a spa at this price point, I expected far better. Unless major improvements are made, I cannot recommend this spa to anyone. Save your time and money. Signs throughout ban photos but given we were the only ones in the entire spa, I felt it fair to take photos to post what it really looks like vs the other 10 year old photos listed on here.

All the staff over 4 days were excellent! This is by far a large property and used to be go by another name before being sold. Upon arrival they had small smoothies you could partake either coconut pina colada , flavored or lime, which were yummy and we appreciated throughout our stay. The lobby is extraordinary in its size and the fact that's a great place to socialize and meet people and then in the upper staircase area there are many mini small seating areas which are great for small intimate conversations with close friends . Definitely the restaurant, the café, and the small place where you can order food and beverages in the lobby is above average and has a very good selection. I found the breakfast in the café to be excellent. Lunch was good as well, and dinner I would say was fair, considering the selection and the variety. One of the major attractions to this location is the pool and they do deliver on great pools. One of the drawbacks was in a heat wave of 108 with little shade and no air mister main pool area was a huge drawback. most people stayed in the pool, the majority of the time withdrew to their hotel rooms. The area around the pool is surrounded by cement and Astroturf. This becomes very hot on a very warm day. Be prepared to wear sandals or flip-flops as the heat from the cement is remarkable. And there is no cool concrete anywhere by the poolside. I ordered a daybed and that was nice. However, the headboard was all metal which again went very hot. Could be a bit of a hazard. They did have some throat pillows, but I would say it was just enough for one so if you have any throat pillows to bring out that you have with you do so . The lone palm tree pool, which is the quieter of the two pools turned into appreciated that in the layout was interesting. The bar area at the pool is the best in the resort and also has misters at the bar with stools . I had to get used to. They're being no dresser , but somehow it all worked out in the closet was located in the bathroom which actually worked out OK. I also use the safe as a place to store clothing. The lighting was excellent and I would say that the bathroom set up was good. The bathtub was classic, but not too elevated. I did appreciate the rack for the towel inside the shower. They do offer a Keurig coffee set up, which I did not use very much but it's nice to have. The refrigerator was interesting and small. It actually froze many my beverages so which did create a rupture in one of the metal water containers that was store-bought. I've heard other complaints from people in the room so I'm sure the refrigerators are need an update throughout the building so be aware and then just let the front desk know if you have an issue with your refrigerator . Haven't had a lot of friends at this hotel one thing that was remarked was that we all had different levels of air-conditioning in our room so be alert and do speak to the front desk if you don't have the right cooling level in yours. It seems some of the buildings have older set ups, mine seems reasonably quiet, but I would not call it quiet, other people Had referred to it as a jet landing when it was shutting on and off, so you may want to bring earplugs as it's central air and it seems to be an older system. The temperature control in my room was excellent so I really got the benefit of it and also keeping the blackout curtains closed . It's a really big building and be aware if you have any ADA issues and do let the front desk know if you need an elevator because not all the buildings have them or request to be on the first floor . The lobby has a ADA accessible routes so that was helpful for one of my friends, but walking around circle around the building is quite the chore for someone in a legs cast. I can tell you that. Overall, it was a good experience. I think there's several restoration projects I saw being done and more to be expected as it's a very large property. I can imagine it takes a lot to maintain. I do expect more from this property in the future as they have opportunity to invest more into the rooms and the quality of the Location.

Nice place to stay. Nice Gym, Sexy Pool, but realize you will pay a $40 daily resort fee.

Majority of staff was helpful at basic hotel tasks, like checking in, questions etc. the housekeeping was very kind. However, I wouldn't recommend bringing kids here. One evening during our stay a couple was having sex in the pool with families enjoying their evening just feet away with their young kids. We first alerted the bartender who did nothing. Then went to the lobby staff to actually follow through with altering security. Security arrived and shook hands with the male offender and let the couple stay in the pool following their escapades. He dismissed it as "it's just Palm Springs" and aired how frequent this type of thing happens on their watch week after week so it is just normal. Since individuals having sex in the pool apparently is normal for this hotel, so much so they don't do anything about it and dab up the sex offender maybe question if this is the type of hotel for you and your family before booking. Disgusting.

I have to shoutout Dorian because is was amazing!! We were walking and he helped carry our stuff into the room, he was bringing amazing energy and made us feel very comfortable and welcome. He definitely elevated our experience at this beautiful hotel!

SO glad we cancelled our reservation down the way at Saguaro. This place is ten-fold better! Last time I was here it was Margaritaville, and now it's the Riviera. Greeted by a friendly valet, front desk staff, clean facilities, free bike usage and a beautiful and clean atmosphere. Front desk staff are was more than accommodating after hearing of our junky experience elsewhere. I will definitely return!

With a throwback hip vibe, the Riveria still has a few growing pains as it transitions from being the Margaritaville, & the details haven't all been pulled together but the general vibe is a fresh take on the Palm Springs experience I remember in my childhood. Friendly staff, 2 pool areas, the beds had good pillows & our room was clean, if lacking some amnesties. We were there for a conference held at the hotel, which was convenient. I took a hotel bike into the downtown area because it is a little too far to walk in the heat, even in November. It feels like entry level resort. We enjoyed sitting by both pools (the main filled with kids early in the day) & all the little sitting areas were nice for chatting & networking during the conference.

Came here for a conference and I have to say that the staff have been nothing short of friendly, accommodating, and made my stay here so enjoyable! From the lady at the front desk when I checked in to the staff who helped carry my luggage up the stairs I can't remember his name to Derek, the bartender at Tropics and so forth, the engineer who came to open my sliding door. Everyone I came into contact with was so nice. Great customer service all around. The hotel decor is absolutely beautiful! I can't wait to come back. Oh don't let me forget the welcome by Ms. Libby the cutest little English Bulldog ever. I highly recommend staying here!

One of the worst hotel experiences I've ever encountered. This place felt more like a motel, at best, with zero service. To start, our room had a strong smell of urine and was dirty, with multiple hairs found in the shower and tub--absolutely disgusting. They advertised "room service," but it was nonexistent. I called at 7:15 AM on Friday morning, but room service didn't answer. The front desk said they would call me back, but that never happened. I ended up going downstairs to get my own coffee. Later that day, I tried calling housekeeping, and, unsurprisingly, there was no answer. I was directed to the front desk and requested fresh towels, opting out of housekeeping. They assured me someone would come up. An hour passed, then two, then four... I wasn't sure if they were preparing a five-course dinner with the towels. Eventually, I found housekeeping myself and got the towels. That evening, my husband and I decided to visit the pool bar for a glass of wine, only to find that it was closed due to broken machines. I didn't realize a machine was required just to serve wine! Later that night, we attempted to order room service for a glass of wine. We called at 8 PM, 8:15 PM, and 8:45 PM, finally getting an answer at 9:15 PM, only to be told they closed at 9 PM. Saturday morning, I went down to the café for coffee. Even though two baristas were working, it took forever to serve just one person. There was a glaring lack of management and urgency at this "resort." After waiting 20 minutes with only one person ahead of me, I gave up and went back to my room, only to be greeted by loud check-ins and booming music echoing through the walls. We didn't complain to management, as they had already proven to be useless, and we were checking out the next day anyway. You can imagine how that night went. On Sunday morning, I called to check out over the phone and provided my email for the receipt (which is very easy to remember). I repeated it multiple times, yet two ladies still managed to mess it up. After checking out, I called a few hours later and spent the last 29 minutes trying to locate my reservation. Overall, this hotel is a joke. It's suitable only if you're looking for an overpriced motel. I would never stay here again. The cleanliness was extremely poor, and you miss out on any hotel perks due to their negligence.

There is a lot to be said about this so called resort. We stayed ONE night. Checked in Friday afternoon left the hotel at 5:30 or 6 pm went to a football game at Palm Springs High got back to the hotel at 11:30ish. There were 4 of us 3 adults one child. Had something to eat and went to bed. Got up the next morning and left the resort to go home. It's a two hour drive home. My daughter got a call that she was being charged for damages to the room. I am so upset at the situation because the room was not damaged when we left. I cannot believe that just to make a buck they would make something up like this. We called and no one could give us a straight answer. I am upset at the fact that we had a great time at the event and now we are being accused of damaging a room that was returned exactly like it was given to us. TAKE NOTE: if you stay here take pictures when you arrive and when you leave. I hope the employees and especially SECURITY have a clean conscience and can sleep at night after all the stress they have put my family through! I give them a -1 star rating. I will not be recommending this "resort " to anyone!

Very sad!!!! I been coming here for over 5 years as an annual trip! But under margarita vill... never had an issue not once! But just this week 8/20/25 I booked a room and made very clear we need a full ADA access room as we have special need and he is wheelchair bound. There's so much that went wrong with no allowed to have an access room , pool ada access chair not working properly and just one thing after another!!! My poor son was not treat fairly or given the basic access. Everyone's there is rude and unhelpful with just a persons basic needs ! Manager Sebastian is horrible, no knowledge whatsoever . So upset and sad about our over all experience!!! I wish I could share all this information gone wrong here but not enough space !! Just don't go here the new owner/ investor/staff/ management is horrible and unacceptable

Rooms are nice . Front desk was great! But bar help needs to have a little more personality! Ask questions and you get pointing! Hope they get sone sleep and have a better day tomorrow.

This is the worst hotel I've ever stayed at, and almost ruined what was supposed to be a fun family experience in Palm Springs this past weekend. We were attracted by Margaritaville's solid reviews online, especially for the spa. But shortly after booking, they announced that the hotel would be rebranding to Riviera Resort. We should have cancelled our bookings, but we were assured repeatedly that services would not be affected. What a load. Instead we arrived to a dirty, rundown, understaffed hotel with years of unaddressed maintenance problems and poor customer service. The hotel has no business being open to the public right now, since they clearly cannot provide a remotely acceptable experience for guests. A little history: the property started as Riviera Hotel in 1959 and was a cornerstone of the Palm Springs resort scene until it was sold multiple times, went bankrupt, closed in 2020, and reopened as Margaritaville the same year. Now it's being sold again and renamed Riviera. The staff are doing their best in a terrible situation. Several workers told me the same story: they were surprised with the rebrand news one day at work, with no prior warning. Soon the new ownership re-interviewed all staff and laid off a huge number of people. They're left with a skeleton crew of underpaid staff who are probably looking to jump ship before it gets any worse. How Margaritaville hotel has managed to have a 3.9 star review, I do not know. But I'm sad to say we were duped. Here's a comprehensive list of our issues: My cousin's room had a foul sewer smell that forced her to relocate. We met two other guests with the same complaint. No working phones for several days, starting a week before our trip. We could not reach the front desk or spa or even leave a voicemail. We filled out contact forms on the website and never heard back. When we finally got through to the spa voicemail system we still never heard back. So we booked our spa services online and hoped for the best. At this point it was too late to cancel our room bookings anyway. Bathrooms in disrepair: The shower nozzle fell off both my and my cousins' showers. My sister had water leak on her head from the toilet in the room above. The bathroom ceilings were water-damaged in my room too. The property was in general disrepair with peeling paint water-damaged walls. The two hot tubs were both broken the entire weekend. They had no heat, and one of them had no jets. No point in having the pools open until midnight if the jacuzzis don't work. They tried and failed to fix them on Sunday. Instead the water became so scalding hot that people could barely get their legs in, and everyone's skin was turning dark red. The temp had to be at least 110. We all joked about how we knew what lobsters must feel like, but in reality it was probably very unsafe. The spa was in total disrepair. The website advertised a steam room and hot tub, but neither of the 2 tubs were heated and the steam room was out of service indefinitely! Aside from the private massage rooms it's literally just two lukewarm pools in a pretty room. One person said "that's the hottest we can safely heat the jacuzzi." Another person claimed it had been "broken for days." Nobody would take any responsibility. The women's locker rooms were even worse. None of the four showers would get hot. Same thing on the men's side. To top it all off, we found a giant dead roach and a moldy, water-damaged wall near the showers, which the spa tried to hide behind a tall cabinet. Not to mention that two different male employees came into the women's locker rooms without warning to check on something. I couldn't believe it. The spa coordinator was rude to my brother for not having his waiver filled out in advance. It took 30 seconds to complete. Our grandma was barred from spa access because she booked a manicure instead of a massage. But the website said ALL spa services come with spa access, and did not list manicures as exclusions. The manager also snapped at me for taking a picture in the hot tub area when there were no signs forbidding cell phone use. When I complained about the roach I was told "it's the desert - you're going to get cockroaches." Everyone there was just so miserable and rude. I negotiated a 25% discount with the manager, which is still a joke considering the disappointment and frustration we all felt. Our masseuses and aestheticians were wonderful to us (Kirsti and Cathy?) and the hotel staff was mostly polite - especially Alyssa at the front desk who did what she could for us. My issue is with the greedy management and ownership who have NO business inviting guests to this sad excuse for a resort in its current state of disrepair. Given the amount of money we spent on this trip, the constant issues created a great deal of stress and threatened to ruin the whole trip. And if my family didn't have the sense of humor to find our situation hilarious, it would have.

Our first time at the Riviera in Palm Spings. We figured $100 for a sleep over and then off we go, back home, early morning. Good deal, good plan. We arrived last night approximately 930pm. Check in went well. What we didn't want to hear was a $40 resort fee will be applied to our bill. And, should we choose to stay longer, the $40 resort fee will apply per day. Lesson learned: read the "fine line" online before booking. Honestly, we would have canceled the reservations immediately had we known. We would have rather stayed at a Best Western like hotel instead (inexpensive, without a resort fee). Just $40...but we didn't even get the chance to use any of the amenities (ie gym, bicycles, free parking, pool, discounts at local restaurants, fridge, coffee maker, 2 bottled waters, etc). Rooms looked nice, pleasing to the eye. The room we had was large in size, beds were comfy, had view of garden and clean. No complaints. Check out also went well. Excellent customer service from Alejandro at front desk. He was professional, helpful, friendly, and polite. Overall, it was a nice over-nighter at Riviera Resort in Palm Springs. Liked the $100 price. Didn't like the $40 daily resort fee

Alright people... Gather 'round. Grab your guitar. And get ready to jam. Cause I KNOW, YOU KNOW these lyrics... Jimmy, RIP.... But let's sing it together one more time... Now, don't be shy! As you are reading this part below, sing it loud, sing it proud. O.k Here we go... "Nibblin' on sponge cake Watchin' the sun bake All of these tourists covered in oil Strummin' my six-string On my front poor swing Smell those shrimp, hey they're beginnin' to boil (Here's where It gets gooood!!!) Wasted away again in Margaritaville Searching for my lost shaker of salt Some people claim that there's a woman to blame But I know it's nobody's fault...." This review is dedicated to the One, the Only Mr. Jimmy Buffett. Jimmy, know that your hit will go down in history until the end of time and we will all continue to sing along when we hear it play. ------------------------------------------- Over the last decade, my wife, myself and now our kids have made our way to beautiful Palm Springs, California for a mini-vacay pretty much once a year. It's far enough from home to feel like a vacation, but close enough to not feel like we are on the road for hours and hours with the kids yelling from the backseat.... "Are we there yet!?" Over the years, we've either stayed at a private rented condo or at one of the many resorts within the city limits. In July 2023... I was "searchin' away for my lost shaker of salt" And instead of 'Blamin' my wife,' We decided to just stay at Margaritaville ;) So Daddy loaded the car with the suitcases, grabbed the floaties and tanning oil and we headed straight to Margaritaville!!! About 3 hours on the road and before anyone could say... "Are we there yet" We pulled into the Margaritaville Resort and I knew instantly... It was about to be 5 o' clock somewhere! Check-in was a breeze because my plan-ahead wife did everything online. (You go girl!) I simply jogged up to the front desk lobby, flashed my Amex and ID and our lil mini vacay was ready to commence. First thing first... We dropped the bags off, I cleared the room to make sure there was no boogie man hiding under the bed, behind the shower curtain, or in the closet (hey, it is Palm Springs) haha. From there, it's nothing but my Burberry swim trunks for the remainder of the weekend; if you're looking for me, I'll be poolside sippin' on my margarita watching my kids cannonball into the pool over and over again. Now that you know where we spent 90% of our trip, let's break this resort down by the numbers. 1. The Room There are 8 buildings on the property which are all within close proximity to their 2 pools on site. (We were closest to the 5 o' clock somewhere pool). The room was spacious, clean, and included all of the typical amenities a standard hotel room would have. I really enjoyed the balcony which had 2 large lounging chairs to sit and relax and take in that Palm Springs summer heat. 2. The Pool The 5 o' clock somewhere pool is the larger of the two and is plenty big to accommodate the 6 buildings that surround it. The pool is not your typical square style pool and has many inlets and areas to hang with your individual group. Surrounding the pool are plenty of areas with more than enough seating to lounge, tan, read a book, sip on a margarita or take a light snooze. Next to the pool is a 10+ person hot tub which even in 100+ degree Palm Springs weather is still relaxing to get into. Surrounded by Palm Trees, this was definitely our favorite place to hang while on our trip. 3. The Outdoor Bar The pool area has a walk up bar with your choice of Margaritas, frozen concoctions, beer and wine and non-alcoholic bevies. Trust me, there's nothing like a Margarita at Margaritaville! 4. Location, Location, Location -A short drive to Downtown Palm Springs where all the restaurants and shops are. -Minutes away from a golf course, the local airport, and a casino. -Equally adult and kid friendly, this is a good choice for those traveling with your family/kids. ------------------------------------- So, There you have it. Now you know. And if you're looking for me next summer, there's a very good chance you can find me... "Wasted away again in Margaritaville Searching for my lost shaker of salt..." Jimmy Buffet, RIP Sir. Thank you to Margaritaville for allowing me and my family to have a nice, relaxing getaway and to create beautiful memories for years to come.

Had such a great time at this resort!! I had stayed in the past, before its renovation when it was The Riviera and it was beautiful then and still beautiful now just a totally different vibe. All the staff was so kind and helpful, grin the valet attendants to the pool staff! Vanessa was so awesome making sure I was keeping hydrated and cool with the 118 degree heat . Perfect location, right when you drive into Palm Springs and not far from downtown. Really loved my time here and definitely recommend staying!

Hotel it's self was not bad. Most of the staff were extremely nice with 1 exception. FERNANDO ( one of the bar tenders at the pool) was very rude kind of creepy. He was yelling at other guest at the pool for laying in specific area. Then he would just stare at my friend and I while he stood behind the bar and we layed out by the pool. We even pulled a curtain on one of the day beds so he could not stare at us, but he walked over and opened it and continued to just look at us . Just watch out for him very CREEPY

This was our first trip since the rebranding to the Riviera. We stayed at Margaritaville multiple times over the years. We upgraded to a suite since we wanted a special romantic getaway. Check in was smooth but our room was so disappointing. It was located right next to the stairs and we heard the door slamming all day and night.. Then the room was outdated and dirty. The couches and chairs were really stained and old. The bathroom doors didn't close and it didn't look clean. The upside of the trip was the bartenders Addam and Fed. They were welcoming and provided great service. The food was decent but the restaurants could offer a few more options. Unfortunately I think we won't be returning to stay here.

First time staying here. I should've listen to the reviews but instead I wanted to try it out. Never again staying here. The resort is outdated. I arrived at 3p thinking my room will be ready since it's an hour from check in time . Nop, had me waiting in the lobby until 4ish. I've stayed at other hotels and have had no issues checking in early.

How I wish I could have given our fourth year in a row experience a five star, but there were several things that made me take away stars this time around. Pros: 1) Free early check-in. We pulled up right before 1pm on the 4th of July. They allowed us to check in at 1pm for free. 2) Welcome frozen slurpee machine with both lemonade and coconut flavored options. 3) Gym has treadmills, stairmasters, one bike, body flex type machine, two benches, battle ropes and plenty of dumbell options. Kettlebells are a bit light weight, but still good for those who want to use them. Cons: 1) Pool is not cool for the tripple digit heat wave and felt like a jacuzzi all day. 2) The AC was not working to the level it should have been for the hot weather. Made sleeping comfortably during the hot nights difficult. 3) I am no longer able to bring my big floaty, they have a no large floatie policy, although the first three years I got a pass. 4) The pool security is rude, and although there were clearly others bringing outside drinks it the so-called prohibited Hydro flask, the lead pool monitor approached us twice and even tried scaring us telling us that we would be kicked out if my husband brought in another beer. Perhaps adding Lagunitas IPA to the beer options would make this avoidable. Although we will likely return next year, most likely not in July as it is busier, and the $140 DAILY resort fee adds up.

The Spa at the Riviera hotel in Palm Springs is pretty dumpy. Peeling paint from the ceilings (some paint bits falling from the round circles above and falling into the Jacuzzi below), other ceilings with peeling paint, broken lockers (10 out of 36), shower temperature balance handles not working (hot to scalding hot water comes out, not cooler), etc., Mens only stream room broken for months , so you are sent across the entire Spa area to another which is not private, so you can't shower without a passerby seeing and have to walk back across to the mens locker rooms for privacy. The only saving grace was the Spa attendants who were helpful. A dingy, unmaintained and unacceptable Spa experience. I would not bother to return.

Spent a girls weekend trip here and had a great time. Felt very safe being that I was traveling alone. The room was clean. My room refrigerator froze everything, but I was happy to have a refrigerator. I like that there were two pool areas, both equipped with bars. The place is big enough with lots of pool chairs, we never felt the need to have to hoard chairs. The main pool area had servers or you could just order food and drink at the bar. Quite time was around 10pm ... basically when they stopped piping music through the resort. But it comes back on at 8am sharp! The coffee shop and restaurant prices were pretty high, but you pay for the convenience if you don't want to leave the resort. Otherwise, there's an Albertsons less than a mile away where you can pick up basics to keep in your fridge. The rooms are a bit dated, but the bed was comfortable. I was on the second floor and never took the elevator because the stairs were so much faster. The gym is tiny. There were 3 treadmills, 2 ellipticals and a rack of weights that went up to 50#. Better than not having a gym when you're in 115 degree desert, so I was happy with it. Overall a good value for the weekend.

Very nice staff. I lost my glasses and Michelle and Brian were able to help me retrieve them. They are awesome! The rooms were clean and well kept. A little of an older hotel, but they keep it clean for what it is. We would stay here again

One thing I have to say, the staff are amazing we stayed here two nights three days and had breakfast at the PALMETTO Café. The service and food was good. The pool area was nice. It was just ratchet people there (guest or day pass) the rooms are a little bit out of date. I haven't been to a resort with carpet in a while. So that's why I gave this place a four star.

On the day of arrival for our holiday get-a-way we were notified by email of the (hidden fee not disclosed at booking) they call that surprise a "daily guest amenity fee" of $40 ($46.68 inclusive of taxes per night) that is be added to the stay upon check in for every night. Upon arrival, early check in conflict forced us to delay our room entry since we were traveling with our pet. Once we got the room keys, we discovered that the hotel hallway carpeting was filthy and in need of cleaning. Don't go walking barefoot... All the buildings seem run down and in need of a serious upgrades. Arrived at the pool at 8AM Sunday, only to find it a mess from the day before. Actual food leftovers were all over the ground along with containers and trash, beer cans and bottles all over and under the lounge chairs. Trash cans overflowing. AND NO clean towels - seriously!? Lounge chairs and cabanas were all dirty. Hardly any staff was working during the labor day weekend show. The room's windows are thin and the pool noise is quite loud and carries up into the rooms. Walls are thin and adjacent room noise carries into and ruins your sleep. There was a fight in the room upstairs at midnight that awoke us. No way to control the room's AC as there are no visible thermostats. Parking is extremely tight and difficult to navigate. Too many kids at the 5 O'clock Somewhere pool and they are quite noisy. Overpriced drinks at the bars too. No good music was playing either. We will never stay here again, nor recommend this disappointing hotel to anyone. Jimmy is rolling over in his grave! Fins down!!!