Riviera Resort & Spa Palm Springs

The highlight of this hotel was definitely the amazing service. The staff made me feel valued and respected throughout my stay. One evening I felt unwell, and they even sent up hot tea and offered to call a doctor if needed. The room was cozy, clean, and had a beautiful city view. The bathroom had a rain shower and plenty of fluffy towels. I also used the airport transfer service, which was on time and fairly priced. Breakfast had fresh juices, cold cuts, eggs, and a great selection of baked goods. This hotel really cares about their guests.

We stayed here for our trip to the Palm Springs aerial tramway. The lobby is very fancy and looks new! The front office staff were very friendly and welcoming! The lobby looks nice and the hotel grounds seemed clean. The restaurant service was very good and food was delicious. Our room seems abit dated but it was clean. The pool was nice and since we went during the summer time it is still very hot (100+ degrees) we had the pool all to ourselves! Hotel offered late checkout so we got to enjoy some pool time in the morning before we had to leave, which was really nice! All in all it’s a nice hotel for a few nights!

This is the first time my wife and I have stayed at the Riviera hotel and spa in Palm Springs. But it will not be our last. We are IHG members and usually stay at the Kimpton, but from now on when we visit Palm Springs this is where we will be staying. The grounds are beautiful. The food is excellent, the pool was gorgeous and the staff was very friendly. When we checked in the person at the front desk was Ryan and he made sure we were comfortable as our room was not ready yet. We were traveling with our two dogs, and he also was very attentive to Them. As our day continued, we ran into Ryan again and once again he was very attentive to anything we needed. I can’t say enough about this place and kudos to whoever hired Ryan because h his customer service is outstanding

We booked the king premium room in such a rush as it was for a birthday weekend getaway and every hotel we'd considered was booked. I never book without reading reviews and this time I read the reviews after booking. A lot of reviews made me question my decision and I was quite skeptical and thought I may regret it. We arrived around 6:30pm Friday and check in took about 10 minutes. All the employees we encountered were friendly and were able to answer every question we had. The lobby was as pretty as a picture. Our room was clean and very spacious. Water, coffee and tea were provided as well as cups. Our room included a separate tub, a dual vanity, a sofa bed, and a balcony. The building was extremely quiet all night it almost felt as if we were the only people there. During the night at around 11pm we were in search of cough and cold medicine and went to the front desk to inquire, the employee at the front desk told us there was a pharmacy about a mile away but also directly across the street was a 7-11 which we walked to. Coming back to our room everything was so quiet which we expected the opposite according to other reviews and that it was a Friday night. We had a peaceful night after a warm bath and tea. We'll definitely be back!

This place has seen better days. It is run down and has a motel 6 feel about it. The carpets in the hall are being held down with duct tape, half the room lights were non functioning, tile in the shower, the pool and the spa was crumbling in areas. You can still see all the holes and damage from where they took down old margaritaville signage. The level of service has also plummeted. There was a 20 minute wait to check in AND checkout. The bar staff were extremely slow. At both bars we had to ask for menus even though there were no other patrons. Pool hours were unexpectedly shortened day 2 of our stay. They used to be open until 12am. Now it's 10pm. And this is not necessarily a complaint, but be aware there were a lot of children.

Wonderful layout of the hotel buildings around the pool! Wow, 2 king size very comfortable beds in one room each with four pillows. Hot water and great pressure in the shower. Empty refrigerator to keep your drinks cold. Very cool retro lobby and starlight lounge (small, but welcoming). Being an IHG platinum they gave us drink coupons which was very welcomed. We everyone we interacted with was friendly. The hotel is mid-century retro (some might complain that it’s dated, but I think that adds to the charm). The main pool is the highlight of the hotel. The service could be a little smoother all around at check-in/ out as well as the coffee shop, pool bar, and restaurants… but the drinks are great! Would stay here again for sure.

I usually don’t leave reviews, but this one I couldn’t ignore. Stayed at Riviera Resort in Palm Springs and literally found a worm crawling out of the shower wall. I wish I was joking. It was around midnight, I went in to shower, and there it was—alive and moving. I was beyond grossed out. This isn’t a budget motel. For what I paid, I expected at the very least basic cleanliness and a pest-free bathroom. This kind of thing should NEVER happen in a hotel. Makes you wonder how often the bathrooms are actually cleaned or inspected. Honestly, I regret booking this place. Definitely won’t be coming back, and I suggest you think twice before booking unless they seriously fix their sanitation standards.

We checked in here 6/7/25 for just one night wanting to check out the latest edition to IHG we were on our way to move my mom into memorycare from CA to AZ.. ||We were greeted as a platinum elite and had early check-in. ||I was originally in building 5 facing the large HVAC, I can’t take ultra low sound frequencies that the huge so I went back to the front desk and Sebastian the manager upon hearing about our trip details upgraded us to a Sage Suite since no other double queens were ready. ||We went to the pool bar to eat and checked into our suite. Enjoyed the giant pool. ||The suite was in building 1 and overlooked the pool. We had to delay our checkout because I injured myself and the manager and staff took care of us and I we stayed another night on points. We didn’t have to change rooms. ||They comped us breakfast and lunch during our stay which was very nice of them. ||We are leaving today 6/9/25 and my sister is meeting me here so we can transport my mom back to Arizona. ||The staff is great here. Nighttime security also came my room with bandages and first aid supplies. ||Sebastian and Ryan and all staff were very nice. |Night staff was nice. ||Not sure if those one and two star reviews were real. You do have to rent the cabana area they are not free. Memorial Day was crazy but that’s everywhere. ||They only have high noon seltzers on the menu so if you want white claw there is a 7-11 right across the street. ||The place and area is kid friendly with lots of attractions around here. ||We will be back again when we can relax. ||Fun Facts: ||The hotel appeared in the 1963 film Palm Springs Weekend, and was popular among celebrities throughout the decade. Those who entertained at the Riviera included Bing Crosby, Jerry Lewis, Dick Contino, and members of the Rat Pack.||The property opened in 1959. It included the city's first convention center, and a golf course that operated for the next two decades. Ownership of the resort has changed numerous times since the 1960s. The property has been known as the Riviera for much of its history, sometimes operating under variations such as Holiday Inn-Riviera (1965–1969) and Hilton Riviera (1978–1988), in affiliation with Holiday Inn and Hilton Hotels respectively.||On September 27, 2024, the property was sold to California-based Welcome Group Inc. and rebranded once more as the Riviera, in association with IHG Hotels & Resorts

We checked in here 6/7/25 for just one night wanting to check out the latest edition to IHG we were on our way to move my mom into memorycare from CA to AZ.. We were greeted as a platinum elite and had early check-in. I was originally in building 5 facing the large HVAC, I can't take ultra low sound frequencies that the huge so I went back to the front desk and Sebastian the manager upon hearing about our trip details upgraded us to a Sage Suite since no other double queens were ready. We went to the pool bar to eat and checked into our suite. Enjoyed the giant pool. The suite was in building 1 and overlooked the pool. We had to delay our checkout because I injured myself and the manager and staff took care of us and I we stayed another night on points. We didn't have to change rooms. They comped us breakfast and lunch during our stay which was very nice of them. We are leaving today 6/9/25 and my sister is meeting me here so we can transport my mom back to Arizona. The staff is great here. Nighttime security also came my room with bandages and first aid supplies. Sebastian and Ryan and all staff were very nice. Night staff was nice. Not sure if those one and two star reviews were real. You do have to rent the cabana area they are not free. Memorial Day was crazy but that's everywhere. They only have high noon seltzers on the menu so if you want white claw there is a 7-11 right across the street. The place and area is kid friendly with lots of attractions around here. We will be back again when we can relax. Fun Facts: The hotel appeared in the 1963 film Palm Springs Weekend, and was popular among celebrities throughout the decade. Those who entertained at the Riviera included Bing Crosby, Jerry Lewis, Dick Contino, and members of the Rat Pack. The property opened in 1959. It included the city's first convention center, and a golf course that operated for the next two decades. Ownership of the resort has changed numerous times since the 1960s. The property has been known as the Riviera for much of its history, sometimes operating under variations such as Holiday Inn-Riviera (1965-1969) and Hilton Riviera (1978-1988), in affiliation with Holiday Inn and Hilton Hotels respectively. On September 27, 2024, the property was sold to California-based Welcome Group Inc. and rebranded once more as the Riviera, in association with IHG Hotels & Resorts

Extremely disappointing experience. Check-in was supposed to be at 4 PM, but we waited in line for 45 minutes only to be told that the key card system was down. Staff were stationed around the resort to manually let guests into rooms -- but when we finally got to the front, we were told our room still wasn't ready and were instructed to call a number in an hour for an update. They gave us drink and breakfast vouchers as a consolation, so we decided to go to dinner and called around 7:45 PM to check on the room. No one answered. We drove back to the hotel, only to be told again that the room was not ready. We asked about switching rooms and were told we could downgrade and be compensated, but if we wanted to upgrade, we'd be charged more -- even after everything. We waited in another long line just to speak with a manager, and by that point, we were so frustrated we canceled the reservation and drove home. What was supposed to be a quick one-night getaway turned into a stressful waste of time. Poor communication, disorganized check-in process, and no real effort to make things right. Definitely will not be returning.

SO glad we cancelled our reservation down the way at Saguaro. This place is ten-fold better! Last time I was here it was Margaritaville, and now it's the Riviera. Greeted by a friendly valet, front desk staff, clean facilities, free bike usage and a beautiful and clean atmosphere. Front desk staff are was more than accommodating after hearing of our junky experience elsewhere. I will definitely return!

So far service as been good but for what we are paying we wouldn't have expected this to be part of the view

This place was AWFUL. At the pool a heavy umbrella fell over and smashed my husband in the head. He went to the room to call for help and our phone didn't work! It was totally cut off, I ran to the front desk and they said they "were too busy to help and would send s a medical bag to the room to give attention". I ran back and they knocked on the door and gave us a FINGER bandaid! And left! Then he tried to watch tv to relax and our internet was down so I went BACK to the front desk and they told me "we're too busy, we can't help you" I asked "can you help us at all?" They said "we're sorry we're fully booked there's nothing we can do". I explained that my husband was bleeding and couldn't even call for help and they insisted that they were still too busy to help. I said that I thought he had a concussion and they didn't care whatsoever. They didn't help, they didn't offer medical support, they didn't comp our room, offer us free meal or even CARE! This place DOES NOT CARE ABOUT ITS GUESTS. They were extremely rude to me, were careless, and basically told me that we were unconvincing them after I paid $490 A NIGHT PER ROOM. The worst part is that I can't even find an email address to fight the charges that we feel we were unjustly charged for IN FULL after this horrible experience. Do not stay here!!!!

I checked in on Friday night and was initially informed by the front desk associate that the room assigned to me might not have the best location. He kindly suggested that I might prefer a room with two beds instead, as its location was more desirable. Although I had originally booked a king room, I agreed based on his recommendation. He then mentioned he had even better news--a suite was available--and proceeded to check us into that upgraded room. The next morning, while we were at the pool attending a 50th birthday event, I received a call from the front desk asking me to return and present my ID and reservation information again. I was confused, as I had already done this at check-in, and when I asked why it was needed, I wasn't given an explanation. My husband and I left the celebration to go to the front desk, where I was again asked for my information. The staff member seemed extremely concerned, but still wouldn't explain what the issue was. After several minutes of questioning and confusion, she finally told me that we were apparently staying in a room under someone else's name--. She asked why we were in that room, and I explained multiple times that it was the room given to us the previous night by her colleague. Despite showing her my confirmation email again, she asked me to email it to the front desk. Eventually, she said I would have to meet with the manager the next morning, implying that I had done something wrong. When we returned to our room after this upsetting exchange, we found that we were locked out. I went back to the front desk to report that our bracelet key no longer worked. A staff member took it to the back and returned about five minutes later. However, when I tried it again, it still didn't work. At this point, I was too upset to continue, so my husband returned to the desk. Maintenance was eventually sent to unlock our room, and my husband was told to wait at the bar to meet with the manager. He waited, but no one ever showed up. Altogether, we were pulled away from our event for over an hour and a half. The following morning, I spoke with the manager and explained the entire situation. Unfortunately, his response was minimal--he offered a brief apology and waived some of the fees, but showed little empathy or concern for the disruption we experienced. The only positive aspects of our stay were the gentleman who originally checked us in--who was kind, professional, and helpful--and Addam at the bar, who was friendly and welcoming. Other than that, this was the worst hotel experience I've ever had.

Clayna was the best she served us some amazing drinks and hospitality was on point! If it wasn't for her we would've requested a refund for our stay because the resort did not account for an over stay! Thank you Clayna 10/10 recommend staying here

Wow! I'm surprised to see this resort has such a poor rating as I primarily loved my stay here. My friends and I booked a two queen bed room and stayed for two nights. Our room was clean and the only issue we encountered was that our upstairs neighbor sounded like an elephant in the early morning. Not sure why it was so loud. We loved the pool area and had no issues getting chairs near the pool. It was peaceful and I enjoyed being able to kick back and read poolside. We also liked the fun photo spots around the resort.

Stayed here in May. Horrible experience parking lot is wide open allowing non guests to invade pool. Super annoying loud mariachi rap music. Dirty run down property. No food service at pool or at night. Overcharged $950 for TV that was broken when we arrived. Used to be a classy place but current management has wrecked it. Stayed here many times but never again.

I picked Riviera Resort & Spa (now under the new "Riviera Palm Springs" banner) expecting a smooth, resort‑style weekend. Instead, I got a headache wrapped in sun‑drenched scenery. 1. Billing circus * I reserved through Hotels.com with the pay‑at‑hotel option. * At check‑in I asked to split charges: debit for the room, Amex for the deposit. Front desk said "no problem" and handed me keys. * Days later I'm told "our system never captured your room payment" and the full balance is still due. After multiple calls and a courtesy "we'll knock $110 off," I had to shell out $500.64 a second time just to close my folio. Stress I did not plan into my vacation budget. 2. Pool let‑downs * Small pool: zero towels. Bartender promised more were "on the way"--they never arrived, so we relocated. * Main pool & deck: murky water, trash on the ground, and (brace yourself) a kid literally relieving himself next to the bar while staff shrugged. Resort feel? Not so much. 3. Housekeeping hide‑and‑seek Rooms aren't cleaned unless you call and request service. No one pointed that out at check‑in, so we came back to overflowing trash and damp towels. Positives? The main pools bar makes a solid cocktail, and a supervisor did step in with that $110 courtesy credit--but basics like clean pools, available towels, automatic housekeeping, and a reliable billing system shouldn't be "extras" at a resort price point. Two stars until Riviera tightens its pool maintenance and gets its payment processing out of the Stone Age.

This review is mainly about the restaurants at this resort. I was sooooo impressed. Let's start off at License to chill, so good! The portion size and prices. Come Monday for breakfast/ brunch was absolutely delicious! The presentation was also out of this world. My favorite was dinner though. At JDW Grill. We had Shane as our server and he was amazing. Our stay was at a very hot weekend so we didn't get to do much besides eat. We took a bike ride to get boba and enjoyed the scenery. But as far as the pool area, it was packed so we didn't join in on the fun. All the staff here are also very friendly. Daisy was the person that checked us in, very sweet. Diego was very knowledgeable and funny. Shane made our whole trip so yah!

Rooms are nice . Front desk was great! But bar help needs to have a little more personality! Ask questions and you get pointing! Hope they get sone sleep and have a better day tomorrow.

I had high hopes for a relaxing experience at this spa, but unfortunately, it was a major disappointment, especially given the $490 price tag for two 90-minute massages (plus tip). While the staff was friendly and apologetic, the spa itself was in shambles and should not be marketed as "open for business" especially since the first paragraph of the website boasts all of these amenities. Here's what we encountered: * The Jacuzzi wasn't heated. * The steam room in the men's locker room was out of service, and staff invited me to use the women's steam room instead. * Neither locker room shower had hot water. * Both locker rooms were in desperate need of repair and didn't even have hand soap--just a large bottle of hand sanitizer. * The "tranquil lounge" was anything but--just a pitcher of water with paper coffee cups. * Massage oil was unscented, making the experience feel sterile. * The spa checkout system was broken, requiring a cumbersome process of charging to a fake room and walking across the property to the front desk to complete payment. When I brought these issues to the manager's attention, I was told he wasn't in charge of the spa and was encouraged to share with the spa staff- which were the ones that informed us of all the inoperable amenities. For a spa at this price point, I expected far better. Unless major improvements are made, I cannot recommend this spa to anyone. Save your time and money. Signs throughout ban photos but given we were the only ones in the entire spa, I felt it fair to take photos to post what it really looks like vs the other 10 year old photos listed on here.

Nice place to stay. Nice Gym, Sexy Pool, but realize you will pay a $40 daily resort fee.

All the staff over 4 days were excellent! This is by far a large property and used to be go by another name before being sold. Upon arrival they had small smoothies you could partake either coconut pina colada , flavored or lime, which were yummy and we appreciated throughout our stay. The lobby is extraordinary in its size and the fact that's a great place to socialize and meet people and then in the upper staircase area there are many mini small seating areas which are great for small intimate conversations with close friends . Definitely the restaurant, the café, and the small place where you can order food and beverages in the lobby is above average and has a very good selection. I found the breakfast in the café to be excellent. Lunch was good as well, and dinner I would say was fair, considering the selection and the variety. One of the major attractions to this location is the pool and they do deliver on great pools. One of the drawbacks was in a heat wave of 108 with little shade and no air mister main pool area was a huge drawback. most people stayed in the pool, the majority of the time withdrew to their hotel rooms. The area around the pool is surrounded by cement and Astroturf. This becomes very hot on a very warm day. Be prepared to wear sandals or flip-flops as the heat from the cement is remarkable. And there is no cool concrete anywhere by the poolside. I ordered a daybed and that was nice. However, the headboard was all metal which again went very hot. Could be a bit of a hazard. They did have some throat pillows, but I would say it was just enough for one so if you have any throat pillows to bring out that you have with you do so . The lone palm tree pool, which is the quieter of the two pools turned into appreciated that in the layout was interesting. The bar area at the pool is the best in the resort and also has misters at the bar with stools . I had to get used to. They're being no dresser , but somehow it all worked out in the closet was located in the bathroom which actually worked out OK. I also use the safe as a place to store clothing. The lighting was excellent and I would say that the bathroom set up was good. The bathtub was classic, but not too elevated. I did appreciate the rack for the towel inside the shower. They do offer a Keurig coffee set up, which I did not use very much but it's nice to have. The refrigerator was interesting and small. It actually froze many my beverages so which did create a rupture in one of the metal water containers that was store-bought. I've heard other complaints from people in the room so I'm sure the refrigerators are need an update throughout the building so be aware and then just let the front desk know if you have an issue with your refrigerator . Haven't had a lot of friends at this hotel one thing that was remarked was that we all had different levels of air-conditioning in our room so be alert and do speak to the front desk if you don't have the right cooling level in yours. It seems some of the buildings have older set ups, mine seems reasonably quiet, but I would not call it quiet, other people Had referred to it as a jet landing when it was shutting on and off, so you may want to bring earplugs as it's central air and it seems to be an older system. The temperature control in my room was excellent so I really got the benefit of it and also keeping the blackout curtains closed . It's a really big building and be aware if you have any ADA issues and do let the front desk know if you need an elevator because not all the buildings have them or request to be on the first floor . The lobby has a ADA accessible routes so that was helpful for one of my friends, but walking around circle around the building is quite the chore for someone in a legs cast. I can tell you that. Overall, it was a good experience. I think there's several restoration projects I saw being done and more to be expected as it's a very large property. I can imagine it takes a lot to maintain. I do expect more from this property in the future as they have opportunity to invest more into the rooms and the quality of the Location.

Shannon did an AMAZING job with my massage. He was so knowledgeable and knew exactly how to address my muscle issues. I highly recommend him and will definitely be requesting him for my next service. Thank you!!!

With a throwback hip vibe, the Riveria still has a few growing pains as it transitions from being the Margaritaville, & the details haven't all been pulled together but the general vibe is a fresh take on the Palm Springs experience I remember in my childhood. Friendly staff, 2 pool areas, the beds had good pillows & our room was clean, if lacking some amnesties. We were there for a conference held at the hotel, which was convenient. I took a hotel bike into the downtown area because it is a little too far to walk in the heat, even in November. It feels like entry level resort. We enjoyed sitting by both pools (the main filled with kids early in the day) & all the little sitting areas were nice for chatting & networking during the conference.

Came here for a conference and I have to say that the staff have been nothing short of friendly, accommodating, and made my stay here so enjoyable! From the lady at the front desk when I checked in to the staff who helped carry my luggage up the stairs I can't remember his name to Derek, the bartender at Tropics and so forth, the engineer who came to open my sliding door. Everyone I came into contact with was so nice. Great customer service all around. The hotel decor is absolutely beautiful! I can't wait to come back. Oh don't let me forget the welcome by Ms. Libby the cutest little English Bulldog ever. I highly recommend staying here!

One of the worst hotel experiences I've ever encountered. This place felt more like a motel, at best, with zero service. To start, our room had a strong smell of urine and was dirty, with multiple hairs found in the shower and tub--absolutely disgusting. They advertised "room service," but it was nonexistent. I called at 7:15 AM on Friday morning, but room service didn't answer. The front desk said they would call me back, but that never happened. I ended up going downstairs to get my own coffee. Later that day, I tried calling housekeeping, and, unsurprisingly, there was no answer. I was directed to the front desk and requested fresh towels, opting out of housekeeping. They assured me someone would come up. An hour passed, then two, then four... I wasn't sure if they were preparing a five-course dinner with the towels. Eventually, I found housekeeping myself and got the towels. That evening, my husband and I decided to visit the pool bar for a glass of wine, only to find that it was closed due to broken machines. I didn't realize a machine was required just to serve wine! Later that night, we attempted to order room service for a glass of wine. We called at 8 PM, 8:15 PM, and 8:45 PM, finally getting an answer at 9:15 PM, only to be told they closed at 9 PM. Saturday morning, I went down to the café for coffee. Even though two baristas were working, it took forever to serve just one person. There was a glaring lack of management and urgency at this "resort." After waiting 20 minutes with only one person ahead of me, I gave up and went back to my room, only to be greeted by loud check-ins and booming music echoing through the walls. We didn't complain to management, as they had already proven to be useless, and we were checking out the next day anyway. You can imagine how that night went. On Sunday morning, I called to check out over the phone and provided my email for the receipt (which is very easy to remember). I repeated it multiple times, yet two ladies still managed to mess it up. After checking out, I called a few hours later and spent the last 29 minutes trying to locate my reservation. Overall, this hotel is a joke. It's suitable only if you're looking for an overpriced motel. I would never stay here again. The cleanliness was extremely poor, and you miss out on any hotel perks due to their negligence.

Always love the amenities. It's perfect for our kids and us. Very friendly waiters and the front desk is exceptional. Shout out to Alyssa and Alex (front desk) for helping us with solving a few curveballs. Highly recommend!!!!

Everything went well! This was our first back in September and this is our now to go to. So many beautiful memories. We are booked for July 4th

This is the worst hotel I've ever stayed at, and almost ruined what was supposed to be a fun family experience in Palm Springs this past weekend. We were attracted by Margaritaville's solid reviews online, especially for the spa. But shortly after booking, they announced that the hotel would be rebranding to Riviera Resort. We should have cancelled our bookings, but we were assured repeatedly that services would not be affected. What a load. Instead we arrived to a dirty, rundown, understaffed hotel with years of unaddressed maintenance problems and poor customer service. The hotel has no business being open to the public right now, since they clearly cannot provide a remotely acceptable experience for guests. A little history: the property started as Riviera Hotel in 1959 and was a cornerstone of the Palm Springs resort scene until it was sold multiple times, went bankrupt, closed in 2020, and reopened as Margaritaville the same year. Now it's being sold again and renamed Riviera. The staff are doing their best in a terrible situation. Several workers told me the same story: they were surprised with the rebrand news one day at work, with no prior warning. Soon the new ownership re-interviewed all staff and laid off a huge number of people. They're left with a skeleton crew of underpaid staff who are probably looking to jump ship before it gets any worse. How Margaritaville hotel has managed to have a 3.9 star review, I do not know. But I'm sad to say we were duped. Here's a comprehensive list of our issues: My cousin's room had a foul sewer smell that forced her to relocate. We met two other guests with the same complaint. No working phones for several days, starting a week before our trip. We could not reach the front desk or spa or even leave a voicemail. We filled out contact forms on the website and never heard back. When we finally got through to the spa voicemail system we still never heard back. So we booked our spa services online and hoped for the best. At this point it was too late to cancel our room bookings anyway. Bathrooms in disrepair: The shower nozzle fell off both my and my cousins' showers. My sister had water leak on her head from the toilet in the room above. The bathroom ceilings were water-damaged in my room too. The property was in general disrepair with peeling paint water-damaged walls. The two hot tubs were both broken the entire weekend. They had no heat, and one of them had no jets. No point in having the pools open until midnight if the jacuzzis don't work. They tried and failed to fix them on Sunday. Instead the water became so scalding hot that people could barely get their legs in, and everyone's skin was turning dark red. The temp had to be at least 110. We all joked about how we knew what lobsters must feel like, but in reality it was probably very unsafe. The spa was in total disrepair. The website advertised a steam room and hot tub, but neither of the 2 tubs were heated and the steam room was out of service indefinitely! Aside from the private massage rooms it's literally just two lukewarm pools in a pretty room. One person said "that's the hottest we can safely heat the jacuzzi." Another person claimed it had been "broken for days." Nobody would take any responsibility. The women's locker rooms were even worse. None of the four showers would get hot. Same thing on the men's side. To top it all off, we found a giant dead roach and a moldy, water-damaged wall near the showers, which the spa tried to hide behind a tall cabinet. Not to mention that two different male employees came into the women's locker rooms without warning to check on something. I couldn't believe it. The spa coordinator was rude to my brother for not having his waiver filled out in advance. It took 30 seconds to complete. Our grandma was barred from spa access because she booked a manicure instead of a massage. But the website said ALL spa services come with spa access, and did not list manicures as exclusions. The manager also snapped at me for taking a picture in the hot tub area when there were no signs forbidding cell phone use. When I complained about the roach I was told "it's the desert - you're going to get cockroaches." Everyone there was just so miserable and rude. I negotiated a 25% discount with the manager, which is still a joke considering the disappointment and frustration we all felt. Our masseuses and aestheticians were wonderful to us (Kirsti and Cathy?) and the hotel staff was mostly polite - especially Alyssa at the front desk who did what she could for us. My issue is with the greedy management and ownership who have NO business inviting guests to this sad excuse for a resort in its current state of disrepair. Given the amount of money we spent on this trip, the constant issues created a great deal of stress and threatened to ruin the whole trip. And if my family didn't have the sense of humor to find our situation hilarious, it would have.

Our first time at the Riviera in Palm Spings. We figured $100 for a sleep over and then off we go, back home, early morning. Good deal, good plan. We arrived last night approximately 930pm. Check in went well. What we didn't want to hear was a $40 resort fee will be applied to our bill. And, should we choose to stay longer, the $40 resort fee will apply per day. Lesson learned: read the "fine line" online before booking. Honestly, we would have canceled the reservations immediately had we known. We would have rather stayed at a Best Western like hotel instead (inexpensive, without a resort fee). Just $40...but we didn't even get the chance to use any of the amenities (ie gym, bicycles, free parking, pool, discounts at local restaurants, fridge, coffee maker, 2 bottled waters, etc). Rooms looked nice, pleasing to the eye. The room we had was large in size, beds were comfy, had view of garden and clean. No complaints. Check out also went well. Excellent customer service from Alejandro at front desk. He was professional, helpful, friendly, and polite. Overall, it was a nice over-nighter at Riviera Resort in Palm Springs. Liked the $100 price. Didn't like the $40 daily resort fee

Alright people... Gather 'round. Grab your guitar. And get ready to jam. Cause I KNOW, YOU KNOW these lyrics... Jimmy, RIP.... But let's sing it together one more time... Now, don't be shy! As you are reading this part below, sing it loud, sing it proud. O.k Here we go... "Nibblin' on sponge cake Watchin' the sun bake All of these tourists covered in oil Strummin' my six-string On my front poor swing Smell those shrimp, hey they're beginnin' to boil (Here's where It gets gooood!!!) Wasted away again in Margaritaville Searching for my lost shaker of salt Some people claim that there's a woman to blame But I know it's nobody's fault...." This review is dedicated to the One, the Only Mr. Jimmy Buffett. Jimmy, know that your hit will go down in history until the end of time and we will all continue to sing along when we hear it play. ------------------------------------------- Over the last decade, my wife, myself and now our kids have made our way to beautiful Palm Springs, California for a mini-vacay pretty much once a year. It's far enough from home to feel like a vacation, but close enough to not feel like we are on the road for hours and hours with the kids yelling from the backseat.... "Are we there yet!?" Over the years, we've either stayed at a private rented condo or at one of the many resorts within the city limits. In July 2023... I was "searchin' away for my lost shaker of salt" And instead of 'Blamin' my wife,' We decided to just stay at Margaritaville ;) So Daddy loaded the car with the suitcases, grabbed the floaties and tanning oil and we headed straight to Margaritaville!!! About 3 hours on the road and before anyone could say... "Are we there yet" We pulled into the Margaritaville Resort and I knew instantly... It was about to be 5 o' clock somewhere! Check-in was a breeze because my plan-ahead wife did everything online. (You go girl!) I simply jogged up to the front desk lobby, flashed my Amex and ID and our lil mini vacay was ready to commence. First thing first... We dropped the bags off, I cleared the room to make sure there was no boogie man hiding under the bed, behind the shower curtain, or in the closet (hey, it is Palm Springs) haha. From there, it's nothing but my Burberry swim trunks for the remainder of the weekend; if you're looking for me, I'll be poolside sippin' on my margarita watching my kids cannonball into the pool over and over again. Now that you know where we spent 90% of our trip, let's break this resort down by the numbers. 1. The Room There are 8 buildings on the property which are all within close proximity to their 2 pools on site. (We were closest to the 5 o' clock somewhere pool). The room was spacious, clean, and included all of the typical amenities a standard hotel room would have. I really enjoyed the balcony which had 2 large lounging chairs to sit and relax and take in that Palm Springs summer heat. 2. The Pool The 5 o' clock somewhere pool is the larger of the two and is plenty big to accommodate the 6 buildings that surround it. The pool is not your typical square style pool and has many inlets and areas to hang with your individual group. Surrounding the pool are plenty of areas with more than enough seating to lounge, tan, read a book, sip on a margarita or take a light snooze. Next to the pool is a 10+ person hot tub which even in 100+ degree Palm Springs weather is still relaxing to get into. Surrounded by Palm Trees, this was definitely our favorite place to hang while on our trip. 3. The Outdoor Bar The pool area has a walk up bar with your choice of Margaritas, frozen concoctions, beer and wine and non-alcoholic bevies. Trust me, there's nothing like a Margarita at Margaritaville! 4. Location, Location, Location -A short drive to Downtown Palm Springs where all the restaurants and shops are. -Minutes away from a golf course, the local airport, and a casino. -Equally adult and kid friendly, this is a good choice for those traveling with your family/kids. ------------------------------------- So, There you have it. Now you know. And if you're looking for me next summer, there's a very good chance you can find me... "Wasted away again in Margaritaville Searching for my lost shaker of salt..." Jimmy Buffet, RIP Sir. Thank you to Margaritaville for allowing me and my family to have a nice, relaxing getaway and to create beautiful memories for years to come.

Had such a great time at this resort!! I had stayed in the past, before its renovation when it was The Riviera and it was beautiful then and still beautiful now just a totally different vibe. All the staff was so kind and helpful, grin the valet attendants to the pool staff! Vanessa was so awesome making sure I was keeping hydrated and cool with the 118 degree heat . Perfect location, right when you drive into Palm Springs and not far from downtown. Really loved my time here and definitely recommend staying!

How I wish I could have given our fourth year in a row experience a five star, but there were several things that made me take away stars this time around. Pros: 1) Free early check-in. We pulled up right before 1pm on the 4th of July. They allowed us to check in at 1pm for free. 2) Welcome frozen slurpee machine with both lemonade and coconut flavored options. 3) Gym has treadmills, stairmasters, one bike, body flex type machine, two benches, battle ropes and plenty of dumbell options. Kettlebells are a bit light weight, but still good for those who want to use them. Cons: 1) Pool is not cool for the tripple digit heat wave and felt like a jacuzzi all day. 2) The AC was not working to the level it should have been for the hot weather. Made sleeping comfortably during the hot nights difficult. 3) I am no longer able to bring my big floaty, they have a no large floatie policy, although the first three years I got a pass. 4) The pool security is rude, and although there were clearly others bringing outside drinks it the so-called prohibited Hydro flask, the lead pool monitor approached us twice and even tried scaring us telling us that we would be kicked out if my husband brought in another beer. Perhaps adding Lagunitas IPA to the beer options would make this avoidable. Although we will likely return next year, most likely not in July as it is busier, and the $140 DAILY resort fee adds up.

Spent a girls weekend trip here and had a great time. Felt very safe being that I was traveling alone. The room was clean. My room refrigerator froze everything, but I was happy to have a refrigerator. I like that there were two pool areas, both equipped with bars. The place is big enough with lots of pool chairs, we never felt the need to have to hoard chairs. The main pool area had servers or you could just order food and drink at the bar. Quite time was around 10pm ... basically when they stopped piping music through the resort. But it comes back on at 8am sharp! The coffee shop and restaurant prices were pretty high, but you pay for the convenience if you don't want to leave the resort. Otherwise, there's an Albertsons less than a mile away where you can pick up basics to keep in your fridge. The rooms are a bit dated, but the bed was comfortable. I was on the second floor and never took the elevator because the stairs were so much faster. The gym is tiny. There were 3 treadmills, 2 ellipticals and a rack of weights that went up to 50#. Better than not having a gym when you're in 115 degree desert, so I was happy with it. Overall a good value for the weekend.

On the day of arrival for our holiday get-a-way we were notified by email of the (hidden fee not disclosed at booking) they call that surprise a "daily guest amenity fee" of $40 ($46.68 inclusive of taxes per night) that is be added to the stay upon check in for every night. Upon arrival, early check in conflict forced us to delay our room entry since we were traveling with our pet. Once we got the room keys, we discovered that the hotel hallway carpeting was filthy and in need of cleaning. Don't go walking barefoot... All the buildings seem run down and in need of a serious upgrades. Arrived at the pool at 8AM Sunday, only to find it a mess from the day before. Actual food leftovers were all over the ground along with containers and trash, beer cans and bottles all over and under the lounge chairs. Trash cans overflowing. AND NO clean towels - seriously!? Lounge chairs and cabanas were all dirty. Hardly any staff was working during the labor day weekend show. The room's windows are thin and the pool noise is quite loud and carries up into the rooms. Walls are thin and adjacent room noise carries into and ruins your sleep. There was a fight in the room upstairs at midnight that awoke us. No way to control the room's AC as there are no visible thermostats. Parking is extremely tight and difficult to navigate. Too many kids at the 5 O'clock Somewhere pool and they are quite noisy. Overpriced drinks at the bars too. No good music was playing either. We will never stay here again, nor recommend this disappointing hotel to anyone. Jimmy is rolling over in his grave! Fins down!!!

This resort severely underwhelmed our expectations. After hearing of the famous, "Margaritaville" we decided to book a room for the Fourth of July weekend. Here are some major areas of disappointment... There was only one pool bar open (the Main pool), despite advertising that the Lone Palm pool bar would also be open (printed on room cards and displayed online). This forced everyone that wanted to drink (on July 4th - go figure) to essentially camp out at the Main pool. Wait times for the ONE, SINGLE bar on a holiday weekend were astronomical, despite having 3-4 bartenders/servers. Then get this ... NO TOWELS! No freakin towels. For HOURS. We'll arrived at the pool at 12 and left at 5, still waiting for a GD towel! You would think for the busy holiday weekend, a prestigious resort like Margaritaville would plan for the amount of people and need for towels in 112° pool weather! Do better y'all! There were also zero of the two "complimentary" water bottles in our room that apparently came with the $46 resort fee (for one night). Further, the air conditioner was old and ticked the entire night we slept. Then, to top it all off, there's a uniform distribution company right next to the resort. If you end up on that side of the building, be prepared to be woken up at 7 AM to some angry worker loading (clanking and cranking) cart loads (we're talking 100s) of uniform bins onto the truck. Some positives were the size of the pools compared to other resorts in the area and they are pet-friendly. I would say the rooms are clean, but we ended up finding someone's Michael Kors wallet in the safe and turning it in (obviously housekeeping forgot to check). Even more bizarre, the entire hotel closes at like 10/11 PM. After everything closes, they have ZERO vending machines if you find yourself if need. Best option is to walk across the street to 7/11. At a resort of this caliber and size, you'd think they'd either having vending machines on every floor, OR a high cafe open behind the front desk. Again, do better! ... and take my money! Lastly, the TV did not connect to Chromecast or any of the remote play options. The technology is a bit outdated. We will NOT be staying here again and we will absolutely NOT recommend this place to friends.

So I stayed here from Thursday (6/20) - Monday (6/24) and it was a ROUGH stay. The check in process was very smooth and the front desk staff were friendly, check-in was pretty easy and one staff member in particular (Andrew Roseman) was very helpful. And that's it, that's where the good part ended. As soon as I walked in my room, it was no less than 88 and the air conditioner was turned off, which is was not my expectation on a 105 degree day. So turned on the A/C down to 60, went to pool to hang out with friends and came back a few hours later to find the A/C had "cooled" the room down to 84 and it didn't get much better after that. During the entire weekend, the coldest the room got to was 78 degrees, making it near impossible to sleep every night. It was truly a miserable experience. As if that wasn't terrible enough, other rooms had WORKING A/C, which was just a slap on the face. On the bright side, the main pool was MASSIVE and well kept. There were ample cabanas, pool chairs, and it was easy to get around, as well as a few bars around the pool, making alcohol access pretty easy, though the drinks were priced like regular hotel prices (around $15) each. One minor annoyance was the pool entrance was streamlined to just one entrance, so if you were far from the entrance, it was a bit of a walk each time, though you got to go through the different buildings, so at least you had a little bit of A/C. Going back to the room, I stayed in a suite and aside from the non-existent A/C, it actually wasn't too bad of a room. Still carpeted, beds decently comfortable as well as the pillows, there was a nice mini-fridge, bit walk-in shower, giant standalone bathtub, so it was a nice experience in that sense, just the A/C issue really soured the entire experience. So that's my take. I'm sure in the winter it would have been a nice stay, but the summer it was truly unbearable and since I was unable to stay in my own room at night this place needed up being a complete waste. Rest assuredly, that I will NEVER stay here again. I'm quite thankful that my friends took turns letting me stay in their rooms when I had to sleep.

The woman who checked me in was friendly but didn't tell me any information about where the restaurants were on the property or when they were open. I had to ask about that. I also had to ask later which pools were heated. That information should be on the website. The room was OK, very clean, very quiet but the grout around the tub was cracking and the window didn't close all the way and rattled all night with the high winds. The showerhead was great. They don't offer a laundry bag so I had to ask for one. The worst problem was the heating/cooling in the room!!! As nighttime fell, I wanted to turn off the AC which was blowing very cold air right onto my bed and turn on a little heat. The controls were not working. I called the front desk around 8pm and was on hold and then the system hung up on me. After trying to call repeatedly I walked to the front desk and told the man there is no heat. He asked if "engineering" had been up to the room. I had to repeat that I am JUST NOW telling him that there is no heat. He said he'd send up engineering. A few minutes after getting back to my room, "Sergio" came with a ladder and poked around inside the ceiling of the bathroom, then said the hotel heat is produced by hot water and it's not working, and did I want to change rooms? I told him to tell the front desk and they should call me. "David" from the front desk called me later and said he'd upgrade me to another room in the same bldg, but not trusting the place at this point, I asked for reassurance that there was heat in the other room. He didn't know and said he'd call me back. I packed up all my things and waited 30 minutes. He called and said there is actually no heat in Bldg 4 or 5 and did I want a robe or blanket? What a joke. I asked for housekeeping to bring a blanket and finally got to bed after unpacking once again. I luckily slept really well but the next morning at 9am the front desk called and the young woman said she'd heard that I was having trouble with the heat and did I want engineering to come look at it? I was confused and said I thought Bldg 4 & 5 didn't have heat. She said, "Oh! Someone's already been up there?" She had no idea that someone had come up the previous night. Doesn't anyone talk to each other or make notes in guest's file?? Then she asked if I wanted to move rooms and I said, "Where??" She said she'd have to check and call me back. I told her I was on my way out for the day and hung up. Four hours later, I arrived back to find no message on the room phone from the front desk about my moving rooms, no housekeeping had cleaned my room, and the room was now 81 degrees! I had an uncomfortable night sleeping in the heat and couldn't wait to check out the next morning. Other negatives were half the buttons on the phone didn't work. For example, I tried to contact the spa but the button didn't connect me. I called the front desk, and once again was on hold by the system and then given a number to push for the spa. I pushed it but only got a voice mail from the spa saying they could call me back. I hung up and tried multiple times to sign up for a spa service on the website but it was so difficult and time consuming I gave up. As for food, their tuna tartare and beet salad were delicious. the crab cakes were very good but salty as was the onion soup. I will never stay here again and really hope the management fixes all of these problems.

Our first time staying and we were pleasantly surprised. Modern decor with clean rooms and a welcoming blended margarita. Checking was fast and easy. Parking is free and it was easy to find our room. Friendly staff and a couple dining options. Our only complaint was the two pools were super crowded and no towels. My kid was disappointed but we understood. We waited until it cleared out before we could enjoy the water. If you have children I recommend the lone palm pool. The main pool is more of an adult environment.

Wish I could give 3.5 The honest truth: this would be perfectly fine - even great - for an economy hotel. But with a "standard" (I.e.basic) room coming in at nearly $300, I expect some luxury. It ain't here. These rooms are currently on par with an older "La Quinta" or "Doubletree" - functional, but not lux. The staff is great! The pools are great! The restaurants are ...fine! The rooms are ... okay... A comfy bed but - Mismatched and rough towels. A bathroom that has seen better days. Grungy carpeting. Internet not working at all during our stay - which also meant that all restaurants were cash-only and very expensive. No problem for those of us carrying around a few thousand in bills. For the rest...??? My BF and I were here for Pride and had a great time. I realize that this property is undergoing remodeling and renovation. The entrance and front halls are beautiful. If the rest of the place reaches that level of glam, then this may be *the* place to stay in Palm Springs. Until then... consider riviera only if you manage to score a deal.

Pool bar opens for 2 hrs once a week. No water no poolside food service Def not a resort atmosphere or available services. Motel feel for sure. Employees are inexperienced

In my experience, I have found that hotels and motels tend to have terrible reviews on Yelp, which don't reflect my stays. This is a historic hotel in Palm Springs with a very neat odd layout, where you will never be able to find your room. We were here for my wife's conference, which was located at the hotel, in November. The hotel was a Margaritaville, which horrified me when we booked it. But before we arrived, it had reverted to the original Riviera name. Everything about our room was excellent (and I'll admit I'm bougie), though I'm glad it was well down the hall from one noisy dog. I would stay here again.

Staff were excellent. Drinks at the pool bar weren't great There are two pools, make sure to go early so you grab a pool side chair. We wanted to use the day bed but they all had the signs as "reserved" so we thought people had reserved those. Wellllll nobody showed up and apparently you had to pay $350+ to use them which is absolutely ridiculous!!!

Hope they figure it out. But right now they are lost and rude. If you have a day bed you need to stand in line for a drink. If you sit at the pool bar you need to stand in line for a drink because they only have one bartender. Give it a year maybe

Margaritaville, where art thou?! Riviera is FAR from an upgrade to Margaritaville. Way to ruin something that was amazing. Jimmy Buffet, how we miss you so. What an absolute mess Riviera is. We just drove back home because they didn't have a room available....after we booked our reservation a month in advance! Are you seeing what I'm typing?! There were many guests in the lobby waiting for a room, they overbooked, were understaffed, they say check-in is at 4 PM, but they are short staffed with cleaning crews so you may not be able to check in until 6 PM or later! Staff had no clue what was going on. None. Completely in over their head. A mess. The valet with Margaritaville was always kind and classy. The new crew consisted of some odd guy with long hair who seemed upset to be there, and this man in jeans wearing a huge cross who kept cursing with the long hair valet dude...in front of children. Cursing up a storm. Couldn't believe they worked there. This place is so ghetto but pretends to be swanky. At least Margaritaville wasn't pretentious. It was fun, camp, COMFORTABLE, easy, breezy and chill. Riviera is pricier, less appealing, and COMPLETELY in shambles and disarray.

My review for Margaritaville: This hotel needs to be put out of its misery. I really don't know where to start. The smell? The stained carpets? The damaged walls and need for paint? Security doors that don't work? Stained bedding? Strange flooding at the pool from sprinkler valve? No towels at the pool? Or maybe it's that every time I needed something they would make comments about me booking through a 3rd party, which was my credit card that I used points that totaled $17.50. The customer service for any room needs was deplorable, here again I heard the comment about booking through a 3rd party. Please, please, please spend your money anywhere but here!! Sleeping in your car would be a better experience. Eeeew. Also dead circadias in exotic sign ok entering. Ps Drag Bingo was 5 stars!!!!!

The reservation desk is an absolute sham, no help whatsoever. The agents refuse to cancel your reservations and give you a Dodge. ...in one case even hung up. I would avoid this place like the plague.

This was such a disappointing place to spend our visit to Palm Springs! It is apparent that the recent takeover failed to upgrade, assess or consider the rampant wear and tear on the place! Our room suffered an ant invasion, one sink faucet didn't work, the first Keurig coffee pot didn't work nor did the replacement and everything in the room just seemed run down. Even the unisex bathroom on the first floor wasn't up to speed with no soap in the dispenser! No typical amenities such as free coffee and tea or anything that made the place welcoming and keeping with a supposedly higher priced hotel. Having said all this, the staff was friendly and helpful. Hopefully they take heed of these reviews! I'm giving three stars out of generosity.

This hotel is a mess. The rooms are mostly clean but I was surprised to find trash behind the tub from the previous guests and the walls in the bathroom are badly water damaged (so bad that small bugs are crawling out of the cracks). Not worth the money, and definitely not a resort. The service workers are rude, and even though we called multiple times about bringing tissues to our room, they only came after the 4th reminder. Definitely not coming back, and would not recommended to anyone looking for a relaxing vacation.

Granted this is an older hotel, ok fine. HOWEVER I give the cleanliness a 1 star. If you're a clean person you'll want to pass staying here. The bathroom walls have mold . The tub was not clean, the FLOORS HAVE NOT BEEN MOPPED PROPERLY In ages; they need to bleach . I had to buy Lysol and use a towel to mop the floors for my son's sake. The pull out bed mattress was torn and had crumbs , I had the sweep the back of the couch of dust and trash . The bedding still had other ppls hair on it. The cleaners just do the bare minimum; change sheets , throw the trash and replace towels . Because if this I don't not want to extend another night . Just feels dirty. They should lower the price for ppl who don't mind an older semi clean room. I will say the pool area is nice and the masseuse at the spa was amazing . That's it. I'll give 2 stars so I don't feel bad writing the truth :(

I came here (to Margaritaville Resort Palm Springs) for a bachelorette party early September, and Cindy and Tiffany were great hostesses at the spa and Jose gave a great deep tissue massage. His technique was very precise and gentle (did not cause any pain) but also strong enough to really break through my knots and loosen up my muscles a bit. The spa is clean and comfortable and you can stay in the facilities or go out and grab a bite to eat and then go back in. It was relaxing to sit in the pool and hot tub area (the hot tub wasn't too hot, but slightly warmer than the pool). The bathroom has a steam room you can sit in but I could only handle it for a couple of minutes at a time as it was a little hard to breathe. The food at the resort pool area was delicious. I ordered a chicken quesadilla and cheeseburger and actually enjoyed the chicken quesadilla more but all of it was good. They give you large portions of food so you don't have to worry about not ordering enough - one dish/entree should be enough. I actually had leftovers of the quesadilla. Would highly recommend this place for a great relaxing spa day or getaway to Palm Springs!

It would already warrant the one star review based on the Motel 6 style bedrooms, but when the cleaning lady came knocking on our door multiple times at 9am waking everyone in our room up and I called the front desk to ask why they would do this 2 HOURS before we're entitled to check out, he nonchalantly said "it was just a knock, nothing I can do." Got it. Something I can do though. Warn people to never stay in this dump where they condescendingly talk down to you if you bring up a concern with having your stay interrupted by their staff. P.S. There was dog poop all over the property and the pools look nothing like the pictures.

After many attempts to call in for an appointment, and no human interaction. I called the front desk to question this, and then was given an email address to contact the "Director". Jason Chandler who did not call me, after I submitted an email to explain my situation and expected services that I wanted to book. He only replied with a disappointing and unaccommodating email of no availability at my preferred time and he would watch closely of available openings. This resort has lost its luster and attention to providing excellent customer service. I'll bring my friends and family to other locations in the future and would not recommend the Spa at the Riviera. So disappointing when you expect these services to be available to guests, who are staying in multiple rooms at the resort.

We decided to go to Palm Springs last minute for Spring Break. Every hotel was sold out or over $600 per night : ( we really didn't want an AirBNB because it doesn't feel like a vacation and houses were far from downtown. After reading reviews and looking at our options we settle for this hotel. We like the fact that it was small, everything is a walking distance and everyone is friendly. Yes they need to pour some funds into updating the facilities but other than that we had a great time at the pool and everywhere else !

We used to love this place and liked our room but property needs some upkeep/cleaning. Pool area: towels were nonexistent many of the times we went down there. The bathrooms at the pool were disgusting - trash on the floor and no soap in dispensers. Didn't look like they ever got cleaned. Empty cups lying around the pool area. Staff would walk by but not pick it up. Hallways in hotel looked like they never got vacuumed. Carpet in our wing was really badly stained. Trash outside back door to property which sat there entire visit. Door did not lock so anyone could enter hallway from outside. Hall reeked of marijuana a few times right outside housekeepings door.

For the best experience here, I advise you to lean into the vacation vibes and embrace your inner parrot head. Don't ask questions like, when was the last time they updated the carpet, or, why do they seem perpetually short staffed. Just breathe deep and notice how the lobby smells like a sea-themed yankee candle and is decorated in soothing beach tones by way of Palm Beach (which, by the way, is exactly how I wanted this lobby to look and smell - 11/10.) Check into your room and get settled as fast as possible and get yourself to the pool! Even on a crowded spring break afternoon we were able to find empty lounge chairs and room to swim. If you start to get irritated by the crowds or the noise level then it is time to get a drink at the poolside bar! (Because it is always 5 o'clock somewhere!) But seriously, we did not experience any of the grievances I read in other people's reviews. Our room was clean and pleasant. We did not have sound bleed from the room next to us and we had plenty of hot water. The staff that we interacted with were friendly and helpful. Sure, this place could use some updating and more people on staff (I blame corporate!) but if you can just let that go and find inspiration in the many Jimmy Buffet aphorisms that adorn the walls while enjoying the pool and drink specials you will have a fun and chill vacation experience here in Margaritaville!