marysohowell
Google
Margutta 19 has a premier location, but our stay was marred by systemic service failures and a complete lack of hospitality. For a boutique hotel at this price point, the experience was unacceptable.||Arrival & Logistics:|We booked a transfer through the hotel’s preferred driver, providing all details in advance. Despite this, we were repeatedly asked for the same information. Worse, we were never informed of local road closures. The driver dropped us off with all our luggage 1.4 km away from the hotel without warning, leaving us to navigate the streets on our own. Meanwhile, other drivers were navigating via different routes and still arriving to hotel. ||Room Condition:|The room was not "luxury" ready. We had no hot water, and the room featured a broken window. These are basic maintenance issues that should never be present in a premium property.||Bizarre Service Standards:|The service at breakfast was truly unprofessional. While the restaurant was nearly empty, staff ignored us entirely. After we finally flagged someone down, they were dismissive. Curiously, a larger group that arrived later was greeted with warmth and immediate attention, while we were treated as an inconvenience.||Management Absence:|When I tried to raise these concerns, the front desk informed me no manager was available because it was "the weekend" and they couldn't even confirm if one would be there on Monday.||If you are looking for the warm, attentive service typical of Rome’s best boutique hotels, look elsewhere. Margutta 19 offers the location, but fails entirely on the experience.