Maria Condesa

This is a lovely hotel in a really fun neighborhood in CDMX. There is a lot to do and visit right outside your door. The staff was friendly and helpful. The breakfast was really good (the chicken tinga was amazing!) We had a little bit of trouble getting our AC unit to work and it turned out the remote was broken, not a huge deal, but a little annoying. I found the room a little tight and hard to maneuver around in. There was some bottled water in the room, but it wasn't replenished or offered at the desk, so we had to buy some. Another issue was that right after we checked in at about 3:30pm, a cleaning person came into our room, knocking while she was opening the door, sending me running naked into the bathroom as I was changing to go out. I don't blame her, as I'm sure it was a communication issue of which rooms needed service, but it was not a great way to start my visit there!

Stayed here for a few days. The area is good, lots of restaurants and parks as well as money exchange shops and pubs,bars. The bedroom was large enough the bed good. The staff were very helpful. There was a bit of noise but there is a bar down stairs that opens at night but it didn't effect us. So all in all a nice plesent stay.

Wonderful staff! Great location. The beds have good linen and the breakfast was great also. I booked the room for the my mother and she really loved the place.

This hotel does not care about their customers and ruined our trip to Mexico City. If you stay here there is a good chance you'll have loud private parties directly above your room until 2am or later. Management is dishonest. I recently stayed here for three nights, it was our second time staying at the hotel as we liked it so much the first stay 6 years ago. But we were terribly disappointed by the experience this time around. There was an incredibly loud and raucous private party in the hotel bar directly above our room on Friday night. The party included a full mariachi band and loud karaoke. The Maria Condesa receptionist told us the next morning that the party was so loud multiple people in the neighborhood called the police to complain, and we were directly below it. We had an early wakeup the next morning and waited until 1am to complain to the hotel staff about the noise trying to be good sports. They said they would ask the party to quiet down, but they didn't do anything and the party continued. Eventually we had to leave the hotel at 2am and found another hotel to sleep at that night. We got turned down by multiple hotels before luckily finding somewhere to crash and get a few hours of sleep so that we could salvage the next day of our vacation. The next day when we came back to the hotel the receptionist was apologetic and clearly embarrassed by the situation. She said the manager has started booking private parties to make extra cash on the side and that every time he does this guests complain. She said the hotel would give us a refund for the night we spent at the other hotel, and all we'd need to do is email them our contact info after we check out. This was of course a lie, and all my emails to the hotel have been ghosted after we checked out. Not even a response saying they no longer wish to offer an refund. Avoid this hotel at all costs, there are plenty of alternatives in the neighborhood where you can get a solid night of sleep with honest management. This one is sadly a bad apple.

We had a horrible experience at this hotel, they do not know the meaning of service or putting the customer first. While the hotel is in a wonderful location, the pictures and amenities on the website are misleading. The rooms were dark and dimly lit, incredibly noisy, toilets do not flush--not allowed to flush toilet paper, issues with water, bugs in the bathroom windowsills and more! We were supposed to stay for 3 nights but upon being in the rooms for just 30 min we decided to cancel and change hotels. We were more than willing to pay for that first night even though we only used the room for 30 mim, however asked to refund the remaining 2 nights. But they made multiple excuses and cited policy vs caring about integrity and customer relationships. They did not apologize for misleading us as customers, they took our money for services we did not use for 3 nights knowing full well they could fill those.rooms easily. Disgusting. The owner and management team should be ashamed of themselves. Do not stay here.

We chose this boutique hotel because of the location. They also have awesome pictures on their website, but when we got there we came to find that it didn’t look like the pictures at all. There were bugs in the rooms, the outlets didn’t all work, barley any light and worst of all you can’t flush toilet paper down the toilet, which they didn’t mention at at the time of booking or on their website. We decided not to stay but they refused to refund any part of the 3 night booking. They said, “sorry we cannot help you.” Worst hospitality I have ever experienced. The Condesa area is so nice and wish we could have enjoyed our stay there but alas we did leave even without a refund due to the conditions of the hotel. I want to rate them with 0 stars because of their hospitality.

Least helpful customer service and hospitality I have ever experienced! During a recent stay, we had issues with the water - NO running water in the bathroom for 36 hours and not resolved by the time we left for a different hotel - and Maria Condesa did not acknowledge this at all. We confirmed with multiple other guests that they were experiencing the same issue, and the poor women at the front desk had been told to roadblock customers' complaints for their management, so we had no real contact to voice our dissatisfaction. Don't let this same experience eat time out of your stay in CDMX, book elsewhere.

Pros: excellent neighborhood, nice staff, clean, quiet, comfortable, affordable.||Cons: air con not working in room 401, no attempt to fix it. Had to insist on a ventilator fan. Hotel water reservoir ran dry one day, no water. Isn’t the reservoir monitored?

This is a cute small hotel that has great rooms for a good price. The location can be beat and the staff is really nice. There's a cute restaurant/bar on the first floor and the free breakfast is served on the rooftop! We have always splurged and gotten the room with the sauna in it and boy is it worth it! Such a great way to end the night.

Great location in a cool part of Condesa. Really comfortable bed and good shower. Bottled water every day. Really pleasant staff. Breakfast was ok, just not much variety. But a nice rooftop space. All in all, more of a 3-4 star. Certainly not a 5.

I had an approved review that vanished from this hotel. But I stayed here a few weeks ago and the water completely shut off the last night and didn't come back on until after we left. They tell you they will offer a discount but then never follow through. It sounds like water problems have been an issue for this hotel for some time. I would stay somewhere else.

Hotel became uninhabitable when they ran out of water for 12+ hrs (no bathroom, shower, etc.) - had to find another place to stay early in the am and never received a $350 refund from the hotel. Sounds like they haven't been maintaining their hot water tank properly, as they told me they experienced the same issue 2 months earlier. You can stay in a much nicer place for 1/3 of the price in this neighborhood. This hotel was tacky, the shower sucked, breakfast sucked, and the a/c didn't really work. I regret staying here.

I cannot imagine a better place to stay in Mexico City: lovely neighborhood, staff that treats you like family, lovely comfortable rooms, fantastic daily breakfast on the rooftop terrace. Thank you Mar, Angel, Grace and Victor for taking such good care of us. Many places within walking distance and everything else an easy inexpensive Uber ride away. Great hotel pick up and drop off as well!

In A Nutshell: -Hotel Maria Condesa is a fantastic boutique hotel in the perfect location in La Condesa. -The check in was easy & the people who work there are very nice, especially Marbeth. -I enjoyed the free breakfast on the rooftop restaurant. -The room was pretty spacious, I like how the bathroom is down a small hallway near the door away from the bed in it's own little nook. -The shower was a rain shower & that always feels good. -The fridge was fully stocked w/ water, juices & beer, which were all free & restocked daily. -The windows open all the way & they are the original Craftsman type windows w/ latch. -There is also a restaurant/bar downstairs next to the reception, but I never had a chance to eat there, but plenty of people did while sitting outside along the sidewalk. -The area is very, very quiet w/ two barbershops close by along w/ a drycleaning/laundry shop & a Indian restaurant across the street. -There were a couple convenience stores & a bank to exchange money not too far way. -This place is walkable to all sorts of parks & restaurants. Overall, this was an excellent hotel in the perfect location. Uber's and shuttles had no issue finding this spot.

I visited Mexico City for business and my boss had suggested staying in Condessa because it's a neighborhood that we could safely walk around. The reviews on Yelp, Hotels.com and TripAdvisor looked good, as did the pictures. As we drove over from the airport, I had no idea what to expect. It was evening and we were entering a quiet, dark neighborhood. Then appeared our hotel. A quaint little place, with a restaurant, and friendly staff that was anxiously awaiting our arrival. We quickly checked in, were handed welcome beverages, and given some restaurant recommendations. The rooms were great! Spacious and clean. Everything that I would have wanted was there. Bottled water, Nespresso pods, a rain showerhead... if only I had more time to lounge in the room! There's only 16 rooms in the hotel, and 4 rooms to a floor, so it was quiet and personable.

Good location, very clean rooms, staff was polite and courteous. Valet was excellent and attentive and alike the cleaning staff was detail and thorough and cleaned the rooms well. The room was very quiet and had double panel locking type windows that silenced the noise along with the black out curtains that sealed the room for a dark evening. The bar was good and very easy to seat and relax. The breakfast was included and was simple and good, very standard. But the wait staff was excellent and made every effort to provide good service. We will return and of staying at several other hotels in the area, this hotel provide the best size room and more importantly was very quiet and clean. Thank you for an enjoyable stay at your Hotel.

Absolutely adorable. There are not a lot of great options in the boutique neighborhoods, but this is one of them. Check-in was great, with fresh lemonade-mocktails to enjoy. The room was just okay, pretty small and kind of cold. We borrowed a space heater from the front desk and we were fine. We barely heard any street noise at all. Try the alkaline water, extra $3 but it's worth it - delicious. Bring your own water bottle, they have great filtered water on the first floor. Breakfast is included on the top floor terrace which is absolutely charming. A lot of options from oatmeal to enchiladas, fresh fruit, and more. The location is pretty good, walking distance to Polanco, Roma, and Chapultepec Park. Tons of restaurants and bars in the area as well.

Very nice employees at reception, there's usually someone who knows english, and they're there all night. Free coffee, apples all day (though the apples didn't look very fresh or inviting). If your cab is dropping you off, it's hard to see "Maria Condesa," which is on a small sign by the door and on the welcome mat. They're connected to the Mezcal Bar at the corner - you'll definitely notice that. Good location, a hip and upscale area, walking distance to lots of cute restaurants and boutiques. The area is quiet in the mornings, a lot of businesses are closed. Compared to the fairly cramped lobby and first floor, the room is very spacious, as is the bathroom and shower. You get a little ziploc with a few chocolate-covered raisins in it. We had a "king" but it was actually two twins pushed together, at slightly different heights. They were also very short beds - I'm 5'5" and if I didn't have my pillow pushed right up against the headboard, my feet were dangling off the bed. The shower is one of those fancy over-the-head raindrop ones, but it's a pain to deal with. There are separate hot and cold water nozzles. And you have to reach your arm through the water to adjust it. The hot water takes a while to heat up. The water comes down in very small drizzles (rather than nice plump raindrops) and go off in every direction, so if you're standing there waiting for the water to warm up and reaching your arm through to turn the nozzles, there's no avoiding getting cold (or getting hit by extremely hot water as is likely to happen). This was so frustrating that I made sure my boyfriend showered immediately after me so he wouldn't have to deal with all that. You can also leave your bags with reception on your last day after checking out; I felt safe leaving my laptop etc there, but kept my Passport on me while walking around the city.

We really enjoyed our stay here! The staff was very friendly and our room was clean and large. They even greeted us with margaritas! We enjoyed the included breakfast on the cute rooftop terrace. The neighborhood was full of quaint restaurants and shops, we felt like we got a glimpse of what it is to be a local. Some of the higher end restaurants in the Condesa neighborhood are less than a mile away, a quick Uber/taxi ride. We would definitely stay here again!

THIS IS A FANTASTIC LITTLE HOTEL. The room I had was really a nice size, clean and quiet with double windows and dark blackout drapes. The bathroom was huge and the rainhead shower was awesome with tons of hot water and great water pressure. The gratis breakfast on the rooftop was great! Yogurt and granola, fresh fruit, assorted main courses, orange juice, coffee, toast, etc. The people who work there are great as well. It's well within walking distances of all the sights. The only negative things are that you can get a $15 cab ride from the airport instead of the $40.00 the hotel charges and various street vendors with megaphones go up and down the street a few times per day/night which to me was very annoying but not the fault of the hotel. Also, some great restaurants and tacos nearby. I would highly, highly recommend this hotel.

I stayed at this little hotel for Memorial Day weekend with my boyfriend. We loved it! The room was comfortable and the hotel staff was very accommodating. They have a nice little rooftop with breakfast included in the reservation. The area is to die for, Condesa has great food and lovely walking streets. It's close to Hipodromo and Roma, which we walked to easily for brunch and shopping. You have to take the short walk to Lardo, it's the best!

A real gem in a very lively part of CDMX. Attentive and friendly staff were awesome. Rooftop cafe for breakfast had Adan in charge with great service. Location was convenient to Roma and other districts. Bravo!

I wish I could have given this hotel higher marks, given the great location, layout of the room and friendliness of the lobby staff. Unfortunately, it went downhill from there. The WI-FI access was terrible - very slow and would drop completely every five minutes, requiring us to log off then back on again. Our room was right next to the maid's closet and they were in and out of there most of the day and into the night. The noise was so bad, it sounded as if they were banging around and talking nonstop in our room. We left for the day and came back seven hours later (around 4PM) and our room hadn't been touched. They acted as if they were just about to clean it, but we said no as we just wanted to rest after being out all day. We also asked for a pretty simple laundry service and they told us they couldn't have it until between 6-8PM, which was too bad as we wanted some of those clothes to wear out to dinner that night. We came back from dinner at 9:30PM and the clothes still had not arrived. We inquired about this and the staff said it would be here in 20 minutes. Then they put me on with the manager, who told me the same thing. They called again in 5 minutes to say it would be 20 minutes. All the while, the banging outside our door continued until my wife asked them to please be quiet. Not a great experience.