Marina Bay Cruise Centre

Horrible experience with aggressive staff member yelling at my family for requesting to join the wheelchair queue going on the Genting Cruise. He kept shouting only one carer with wheelchair is allowed. So my father is being punished for having 2 carers and not being allowed to the wheelchair priority queue. Later on, my father was taken away and wheeled to the priority queue with a wider gantry while we were shuffled through 2 separate queues. It was so confusing throughout and staff members were generally dismissive rather than providing genuine help to wheelchair bound customers and their families.

The public car park at the Marina Cruise Center could benefit from better management. According to the valet, over 70 slots on level three are reserved for cruise passengers only. If that’s the case, it would be helpful to adjust the available slot display on level two to reflect this. Currently, drivers are going up, only to be informed that those spots aren’t for public use, causing confusion and extra work for the valet, who has to explain the situation repeatedly.

My 1st trip to RWS dream cruise with my mum. Love it!Clean ,Aircon juz nice . Service is good from we step in and step out of Singapore.Service is good! Enjoying my Dream cruise to the max! Thank you!

Terrible attitude from one of the ground staff wearing dark blue shirt. Insisted with rude tone that one person must queue for the room pass before entering the sitting area. If such a big crowd and you cannot handle, please dont stay as frontliner. Spoiling my mood before boarding.

Located in the Marina Bay Area, home to other iconic structures such as Marina Bay Sands, MBFC and Gardens by the Bay, this appears to be a purpose built terminal for the various cruise liners that includes Singapore as a port of call. Was there for a cruise with Royal Caribbean, and while the interior space was sufficient to cope with a full load of passengers for the Voyager class vessel, security seems daunted by the task at hand. Checks were slow, inefficient, and half the time the staff just appears to be full of hatred for their jobs. Not a good sign especially when it involves the tourism industry. Immigration automated systems were extremely slow in response time, and could not cope with the influx of passengers. Considering how there was only a singles cruise ship boarding, I can’t fathom how much will chaotic it will be if there was another cruise ship at port. This place needs to review staff behaviours as well as automated passport clearance system urgently.

Terrible. Staffs are rude. Plenty of seats available upstairs post security but not allowed to enter before alloted time leaving those seats just for show. Everyone cramped outside with no place to sit. Made the start of the cruise experience sour. Information is inaccurate and contradicting among staff members. Thought this place is suppose to be in a 1st world country. I have my doubt with the treatment rendered.

Terrible experience at the Marina Bay Cruise Centre. Our cruise check-in time was 1pm and we arrived early around 11am, the staff told us we can’t check in until 1. But around 12pm, they opened up for everyone to check-in regardless the designated check-in time. Everyone rushed to queue up and the line started all the way outside the building at the middle of the road. The instruction was so confusing and the staff are very rude. While waiting, there was no space for us to even stand comfortably, and the staff keep yelling at us asking us not to block the way whilst there was no waiting area whatsoever to cater for the crowd. The traffic outside was also chaos, crowd walking in between buses and the signboard to the check-in location is also unclear.

I drove from kl and reached here in the early morning for cruising with Dream cruise. Easy to find parking lot, just in front of the lobby. Don’t have much place to wait inside the building.

Our first experience with Norwegian Cruise Lines started at the Marina Bay Cruise Centre in Singapore. This is where we embarked on our journey. The staff of Norwegian Cruise Lines was inefficient and it took forever to get on the ship. There was another cruise ship starting their journey at the same time we were. and they were also docked at the Marina Bay Cruise Centre. That cruise line was Royal Caribbean, and their passengers made it through their lines much faster than we did. They even had more passengers than our smaller ship. Comparatively speaking, Royal Caribbean had a much smoother and quicker process than Norwegian Cruise Line. Oh well. Marina Bay Cruise Centre itself was quite nice. Our taxi driver made it here with no issues. The building was clean and large. There were plenty of seats to sit down once we got through the initial check-in by the NCL staff. Hopefully, we can go on another cruise starting or ending at this cruise centre. Wifey and I would prefer it not being with Norwegian Cruise Line again, though.

The best parts were the taxi there and leaving. Unpleasant with uncomfortable seating and staffed with officious beggars. NCL incompetence didn't help either. It appeared a building site on arrival. We had bought goods including gold that we were told we could get tourist tax refunds on and that there'd be a facility there for cash back but no. This surprised us in otherwise very efficient Singapore. We reached that threshold of no more patience that we just wanted to leave. If we never return it'll be ok.

Cruised from this facility on a Celebrity Cruise. Found the facility well organized and efficient. We had an 11:00 check in and arrived at 10:30. Our luggage was immediately collected and we were processed into a queue for security processing. Promptly at 11:00, our queue was released to go through security screening. While waiting in the queue, folks were checking that we all had our boarding passes and passports. Once through the security screening there were two lines, on for those that had heeded all of the cruise lines emails on which visas were required and another line for the doffers. We met with a representative that reviewed our visas and took them for processing. A sticker was placed on our passports indicating that the needed visas had been reviewed and collected. From there we did the official checkin and then proceeded to the ship. On the way to the ship, our passports were collected (we later received a receipt for our passports in our cabin). With all of this, we were onboard at 11:35. We have traveled all over the world, this checkin was as easy and fast as anywhere that requires the passengers to obtain visas in advance.

Easy, but expensive, to reach this cruise center for our Celebrity cruise from Singapore to Hong Kong in November 2023. No requirements for COVID testing or vaccines (but ours were still up to date). The most important document, besides the obvious boarding pass and passport, to bring was the Vietnamese visa which was required for this sailing. After that was checked, the boarding process was so easy. We were actually escorted from station to station. So polite! Once you board, go up to the upper decks to watch as the boat cruises away from the pier. Watching the sunset was really quite magical.

Over the last 20 plus years, I have passed through my share of cruise terminals. This terminal does not live up to the rest of the standards in the city/country of Singapore. Access by Grab was easy. But not clear where to drop luggage since there were two ship in at the same time. Directions to ship check in inside weren't well posted. For almost two hours we waited in one of four lines just to verify we had the appropriate visas. We waited so long because there wasn't a separate line for those who didn't have visas. Hard to understand since that information goes out 60 days prior to departure. So staff helped those get their visa and held up the line. Next finally the line to check in. Then we were directed back through the lines to head to the ship. The terminal needs to be laid out better so there's no crossing paths. Better signage. And different lines for those who don't follow directions. Staff was nice and polite. Facility was clean.

We had cruised out of here before but after Covid in 2023 it was a different story. Once we left our ship to just go on shore we had to wait over an hour with long congested lines to go through immigration with your passport & fingerprints. We did our arrival card on the ship prior & it was already connected with our passport so you didn't even need the printout or digital copy. So pack your patience!!! Once we were done with that we grabbed a taxi cab driver to get to our destination. Returning we did the same although the taxi cab driver was totally confused which way to go & we jumped out before he got beyond somewhere we could easily get lost! Yay! We safely got back on the ship. Yes Singapore is still hot, sweltering & beautiful still. Reminds us of San Francisco, Auckland & so on those large metropolitan cities except for the extreme hot sweltering weather even in December! Wife loved their malls of course!!!

It is main cruise terminal in Singapore for all cruise lines. It is easy to get in and out. There is a mini-mart, a currency exchange, an electronic store inside.. Overall, it was extremely easy process was easy and people were friendly

I enjoyed going through this cruise center. It is a pain to get over to Marina Bay (and costs a bit to come over) but once you're there, it's pretty easy to navigate. The views of Singapore was amazing and we would absolutely cruise through this terminal again. This was one of the countries that I was sad to leave. Singapore is absolutely amazing and I can't wait to go back!

Clean & free wifi. Easy access to taxi. Small 7/11 to buy last minute items with your leftover Singapore $.

Recently built to accommodate large cruise ships. The building itself resembles a cruise ship at first glance. We took a cab from the Changi Singapore international airport on a Sunday so traffic was a non issue. Cab fare about $16 USD from the airport to the cruise terminal. There's also the MRT subway from the airport but you need to do a bus transfer near the Marina Bay MRT station. As for walking around from the terminal, currently there's much construction in the area. You can see the Marina Sands Hotel and casino, but it's a heck of a walk. It took us an hour. It was like a maze. Later we caught a cab back and it only took 5-10 minutes. Today we took the #402 bus from the cruise terminal and then the MRT to Newton NS21 station to our hotel. Not recommended. Cab it!

what sort of cruise terminal that is built specifically for large cruise liners doesnt have an observation area for family friends to say bye or hi or see the ships arrive or depart??? arrival area is TINY with very few seats for people to wait and its also dark as its om the lower floor linked to the parking area. departure is wide and big but with the zig zag lines to do check in and immigration. and no place you can come and see the ships off. i asked the information counter and she said you can walk out and down....but thats far off and if you want a nice photo og the ship its horrible. and i wasnt thr only one looking. i saw others also trying to find a place to take a photo of the people we know that are arriving on the ship. so many other terminals ive seen have great areas for people to send off and welcome the ships. but dont plan to do any of that here. the inside...eh..it works. big space since they didnt think of people who were NOT checking in

Not a bad location, and we probably should have just paid the cab fare from the airport to get there, but we wanted to experience the MRT and figured out our way around the city that way. The one hassle was having to take the 402 bus from the Marina Bay stop, but it still came by maybe every 15-20 minutes, so it wasn't that bad of a wait. Half the time we took a cab from MBCCS (which was easy to hail), and half the time we took the MRT to explore Singapore, it just depended on if we saw the bus there or not. This cruise center is beautiful considering one doesn't spend too much time in it and there was free wifi. The security line was a bit long, but understandable to get everyone aboard the cruise ship.