Tomasz S.
Google
Our stay at the Marina Gallery Hotel was average. There were a few incidents during our stay that left us dissatisfied. At first glance, the hotel looks beautiful, but when you enter the room, you simply feel the wear and tear of the colonial style. The paint on the walls is peeling, especially in the bathroom. The walls were also dirty. My partner got splinters in her foot at the pool because the floorboards were sticking out and weren't properly secured. Of course, the staff apologized and bandaged the wound, then gave us a plate of fruit. However, that same day, we noticed a lizard in the room. Feeling uncomfortable, we reported it to the front desk. The staff did nothing. They came to try to catch it, but after an unsuccessful attempt, it simply left the room. Another thing is that we were going on a trip and wanted to order a breakfast box, but after reporting it to the front desk, I was told it was too late—I was seven minutes late, which was strange, considering there had been previous incidents. The hotel is located on a very high hill, with a beach below, but no one swims there. You have to walk to Patong. I don't recommend eating or drinking from the hotel bar in your room, as wine there costs 90 baht, while 100 meters away at Seven Eleven costs 7 baht. There's nothing going on at the hotel; there's no entertainment, music, or anything. It's more for people looking for peace and quiet. For a five-star hotel, I'd give it a 3/4. The quality of the finishes is poor, and the service is friendly, but sometimes insensitive—as in the case of the takeaway breakfast.