Emrie S.
Yelp
Let me start this by saying that we got this room on a priceline express deal for around 100.00 a night. At that price, I'm pretty pleased with this room... But seeing as this is advertised as a 4 star (or 4.5 star according to priceline) resort and room prices are usually 200+ a night, I'm reviewing it as such.
Rooms:
The room was BEYOND spacious- palatial, even. Nice touches like wine glasses, nice coffee cups, and marble floors in entryway and the bathroom were immediately noticed by both my husband and myself (and he's not the type to get excited over coffee cups). Furniture is worn, several chairs had a large stains on them. However, the bed was ULTRA comfortable and the view of the marina at night was really romantic.
Unfortunately, the bathroom was pretty grimey for a 4.5 star resort. Black smudge on the wall, drips of something on the vanity sink, shower was honestly straight up gross (see photo) and marble floors had a hazy film on them, so if you walked across them barefoot, you could literally see your foot steps on the floor, because your foot picked up whatever film was on the floor leaving the shiny marble below- pretty gross. A long black hair on a towel as I went to dry my face off... gross. Makeup mirror that is provided (which I was REALLY excited about) was broken, and the light didn't work, so... yeah.
There's also the mini fridge that has some sort of an issue with the air compressor and loudly buzzes randomly throughout the night, insuring you don't get a full night's sleep.
The balcony (which was maybe my favorite part of this room) was fantastic until a group of rowdy guests decided to scream and party on theirs until after midnight. No one wants to hear your beer keg story while trying to relax, bro. This isn't the hotel's fault, but more of an aside to people who might be looking for a relaxing/romantic night.
Amenities & Customer Service
Customer service is for the most part good at this hotel, with one exception: Denise.
I called ahead to request a king bed, and (with an attitude) was told to call back because my reservation wasn't in the system yet. I call a second time a week later (yes, that's how long it takes me to cycle through my to do list, don't judge) and she puts it in the system, but is so mumbly and incoherent that I have to ask her to repeat what she is saying four times.
Then, my husband wanted to surprise me with flowers in the room upon our arrival and calls up... he too gets Denise, who tells him "you know, you could just go across the street and buy her flowers". Any other customer service person/ concierge at a 4.5 star hotel wouldn't have batted an eye at making sure there's a vase of flowers in the room.
However, our stay was redeemed by our room service attendant who upgraded our bottle of wine for free, because they were out of the requested bottle.
Valet is free, which I wish we had known before we self parked our car... but nonetheless, a REALLY nice ammenity if you have a long day at the beach.
Room service is friendly, but AWFUL. I wish I could underline awful five times. My husband got swordfish tacos, which were overcooked and drowning in sauce (but was still the most palatable of this meal). Caesar salad had this weird tea leaf taste to it, and the romaine was obviously not the freshest.
I got a chicken sandwich and substituted avocado for the tomato that originally came on it.
A. It showed up with raw onions on it, which it did NOT say on the menu, which I am allergic to. So, I took the half of the sandwich that had the onions on it off, popped two benadryl and hoped for the best.
B. The avocado was SO underripe that chunks of it were inedible.
C. The part of this that I absolutely cannot over look... the chicken was SO overcooked that it was dry, hard on the edges, and completely inedible.
So, overcooked tacos, a disgusting salad, an inedible sandwich and a bottle of wine all came to 95 dollars. For 95 dollars, I ate two pieces of bread with a sad leaf of lettuce and two pieces of bacon on it. My husband, who is a human garbage disposal attempted to eat the rest of the sandwich and tapped out because of how inedibly over-cooked the chicken was. Thank god for wine, is all I can say. You could not pay me to eat at their restaurant after this experience.