Thomas B.
Yelp
I booked the reservation over a month out for a table for 4. Made a note that stated we were celebrating a 60th birthday and requested a table by a window with a water view.
Upon checking in for my table, as it turned out I was the last of the 4 of my party to arrive; still arriving a few minutes early. My dining companions were seated. so I was led to our table. Our table was not near a window or even on a higher level where the water could be more easily seen.
I did notice that there were a few tables for four next to a window and noticed that there are high level tables also available for 4. These tables remained available for the majority of the 2 hours we were there.
I elected to say nothing as it was not worth moving since the 3 others were seated and having drinks. The point of me sharing this small aspect of the experience to let you know that if you have a special request, call them vs. putting a note online. I am not sure they will care if you call, but it is clear that online notes may not be read and if they are they are not given consideration. Any, to the review.
There are three sections to the restaurant. One is a bar, ground level. The next level is for reservations. Not sure where the third level is, but I noticed what seemed to be some event space also on the second level.
Having never been there, I went to the first restaurant area, the bar. After looking around it was clear I was in the wrong spot. I walked out. I walked to another door, where I saw people leaving. I found a host stand. The woman at the stand was very friendly but could not find the reservation. I told her that I had confirmed the reservation the day before. After about 5 minutes she suggested I just go upstairs and see if they had the reservation.
I walked up the stairs, went to the host stand. They indifferent staff found my reservation, informed me that the others were there and walked me to the table (The table not near the window).
I sat down, and my evening started.
Allow me to say that our waiter was friendly, informative and did a fine job doing only what he did. He mentioned the specials, took orders. Yet, his lack of probing questions gave me a feeling of not really wanting us there.
What do I mean. He took drink orders after sharing the evening specials. Then left. There was no asking if we wanted to start with an appetizer. When he came back and dropped the drinks he went to what do we want for dinner. I ordered first, ordered. I was not asked if I wanted soup or salad with my meal, so I figured it was not really an option. The person that ordered second, having seen the flow, started by asking for a salad. Yes, small things, but small things matter.
We all ordered. The waiter came back with fresh bread and asked if we wanted more drinks. Drinks were ordered.
After a proper amount of time 4 very beautiful plates of food, our dinners, we delivered. 2 Minutes later the waiter came by and asked us how the first bites were. That was the last we saw of the waiter until dinner was finished. One person did stop by and poured more water - ONCE. (Due to health issues I need to drink a lot of water when I eat, so this one visit was not enough). The waiter came back, left a creme burle for the birthday person, asked if we wanted dessert and left the check. No descriptions of the dessert offerings, no suggestion that we have coffee or tea.
I just felt like we were just taking up a table that they wanted for someone else. Let us not offer apps, salads, drinks throughout the meal and ignore the dessert process. We got what we asked for but were never offered or encouraged to get more. The experience was, well, left me feeling unpleasant and certainly underappreciated, especially for what we spent in the one hour and 50 minutes we were there.
Being nice and all made a decent impression but by doing only half the job the waiter cost himself a larger tip; we would have gotten apps, more salas or soup, dessert, coffee. We also would have ordered another round of drinks during dinner.
One other small note. Three beers were served in heavy glass glasses. Each had an AD, two from Bud Light and one from a company I do not recall. This higher end restaurant was serving beverages in Promotional glasses; fine for a bad, or even a stand-up drink and app meet and greet but all kids of TACKY and TASTELESS when a place has a dress code and their prices. If they want a standard of decorum they to also have a standard of decorum.
- So service was fine, but not enough.
- Ability to execute simple food sales and live up to common restaurant practices, non-existent
- Ability to execute simple reservation request, does not seem to be something they care to do.
- Glassware, tacky and very $1 beer night at the local college pub
The food was outstanding. All four meals (duck, and a few fish dishes) looked amazing, tasted great. The crème bule was wonderful.
The experince as a whole had a bigger impact than the food.