Μαρία Π.
Google
I am visiting Italy quite often, once or twice every year, for business reasons mainly. I've been to many high quality tailoring brands, like Kiton, and I've never met this attitude before.
The quality of the ties and scarves is undoubtedly exquisite, but the customer care is disappointing.
I was looking forward to an experience in such a historical shop. You should be more helpful to the clients when choosing a tie, a scarf or other products. Tell us more about the brand, you should be more gentle, even to those who are not Italians. After all, if you want to be a well-respected brand globally, you should also speak English and not just put a bunch of products ahead of us and walk away. I was feeling as if I was annoying you. If it wasn't for the quality and the history of the brand itself, I wasn't going to buy anything. And that's all because of the terrible customer care.