Maritza's Car Rental, Inc.

A great experience for renting. Matthew is bilingual so no confusion or misunderstanding on any of the terms of the rental. Even when last moment, they tried to help me to get something, I really appreciate that. Not to mention that the fleet is new , my car was literally brand new, I saw many cars around being also new. Don't expect people to rent you in half price to give them 5 stars . Do it when they deserve it and for me this office deserves that.

Everything you hope for in a car rental, especially when you are traveling in another country. What’s to love? 1. Great communication. Our ferry had been delayed, and so we needed a different pick up time. The van was there to pick up us (a few other passengers up) as soon as the ferry unloaded. Very prompt! Nice air-conditioning van. And a short drive from the ferry terminal to the rental place. 2. Even though there were three families in front of us, the line went very quickly. Easy quick checkin process. 3. Our jeep was almost brand new. All the other jeeps looked to be in excellent condition as well. 4. I am really trying to learn Spanish! I’m working hard on speaking more every day. But the person at the front desk also spoke perfect English.

The process and staff were wonderful! I marked a star down because it seemed our Jeep had a bug infestation... oddly enough, they only came out at night. I went to the car one night after dark, and with my tiny cell phone flashlight could see hundreds of little bugs running around and hiding as I shined light on them. Regardless, the vehicle seemed "clean" during the day and ran around the island just fine.

This is the second time my family and I have booked a Kia from Maritza’s Car Rental for our vacation, and we couldn't be more pleased. We have rented both from the location in Esperanza and the second (new) location in Isabel Segunda. We highly recommend Maritza’s for anyone seeking a hassle-free and enjoyable car rental experience. Their shuttle service, which conveniently picks you up and drops you off at both the airport and your hotel, makes travel seamless and stress-free. The staff at Maritza’s are incredibly responsive and friendly, and they actually answer the phone, so you can speak to a real person whenever you call. Their large selection of cars is available at affordable prices. A lesser known fact is that for the cost of renting an unsafe golf cart, you can actually get a safe and reliable vehicle for yourself and your family. Traumatic brain injuries are not uncommon with golf cart accidents, especially on an island where wildlife, bikes, huge potholes, pedestrians, and cars are zooming all over the place. The last thing you want to do is put yourself and your family in harm's way while on vacation. I am all for renting a safe vehicle over a death trap of a golf cart. Maritza’s offers various car sizes that you can book online or by calling them directly to reserve. The booking, pickup, and return process is straightforward and efficient. They also provide their own insurance at a reasonable price, which I personally recommend because you never know what might happen. Maritza’s Car Rental truly made our rental experience as smooth and enjoyable as possible. We will definitely continue to use their services in the future.

This was our second trip to Vieques and I wanted to give Maritza’s a try, as I had read many good reviews. It was a mistake. I reserved a Jeep over 3 months in advance because I know local rental companies run out if you wait too long. Upon arriving at the airport, I called Maritza’s to notify them we were there. A few minutes later, the gentlemen I had just talked to called me back and said, “I had to switch you to a Ford Bronco because of over booking.” I just said ok. Everybody makes mistakes, right? We arrived at the rental office with two other couples from the airport, to find that they both had shiny new Jeeps waiting for them, while we had an extremely beat up Ford Bronco. I just went along with it, as I didn’t want to cause any problems. Maybe these people are just more important than us? As we left Maritza’s, I noticed that they had many Jeeps in their fleet out to the side of the office building. Upon arriving at our rental house, I decided to call them and explained that I was very unhappy with the Ford Bronco, as it had no where near the capabilities of a Jeep. I told them that we like to drive to some beaches that require a higher clearance vehicle, and that is why I had reserved a Jeep. I also informed them that I saw all of the Jeeps beside their building when we were leaving. The lady at Maritza’s responded “We still have like 20 people coming who have reserved Jeeps.” I then asked why it was more important for everyone else to get their Jeep, and it wasn’t important for us to get ours? We are here, on the island after all. Why were we singled out and treated like second-rate customers? She then said that she would try to figure something out. After being on hold for 10 minutes, she said we could come back and switch for the Jeep we had reserved. After six days, we returned the Jeep to Maritza’s. Upon arriving, the man at the counter did not say hello, didn’t ask how everything went… he wouldn’t even look at me. He just asked for my credit card. Was he ashamed of his behavior, or was he trying to make me out to be the bad guy? No apologies. None of the friendly conversation and smiles that we received when we arrived to pick up our substandard vehicle. I have easily rented over 50 vehicles in my life and have never been treated so poorly. If you are considering renting a vehicle from Maritza’s, I would think twice. They are dishonest and should be ashamed of themselves. We will be giving all of our business back to Vieques Car Rental.

Great car rental experience. Made a reservation for a Kia soul for our family of five, which was concerning from a space standpoint, but we made it work with no problem. Customer service was great. Prompt pick up and drop off at the ferry terminal. Definitely recommend.

Great place to rent a car. Locally owned not a big national chain. Maritza's picks up from the airport or ferry terminal and will shuttle you back when you return the car. We got a jeep from them. Clean upon pick up and served us well. Had a tire leak air, but they were able to fix it quick and get me back on vacation.

Maritza's Car Rental, Inc was very good and professional staff to communicate with. They picked us up at the ferry terminal. They took care of us in only a few minutes and explained everything. We were on our way to start enjoying Vieques Island. My interaction with staff was friendly and I would use them again moving forward next time around for sure. This is the second time I came over to Vieques. The first time we used a golf cart from a few hours with a different company and that experience was good as well. This time around we stood over one night and got a jeep for a 24 hour day period. This was definitely the way to go this time around. We got to cover more ground, at a faster pace. I need to come back again to Vieques but with maybe a 2 to 3 night stay to site see a few spots I have marked on my Google map. I need to do the Bio Bay aluminum tour in Vieques, I hear it's the best one from only 5 in total around the world. Puerto Rico offers us 3 of those 5.