Marival Emotions Resort & Suites

My husband and I stayed at the Marival|Distinct to celebrate our 15 year anniversary. It was a perfect, relaxing trip. We spent most days at the beach. The food was amazing, our ocean view room was fantastic, and the service was excellent. Victor and the team at the beach were exceptional! Their service was impeccable! We will definitely be back!

My wife and I searched for the best option for family lodging in Puerto Vallarta and thought we had found a good place in Marival Emotions. We paid top dollar for our holiday (6 persons) and expected a top-dollar treatment. Regrettably, our experience was highly unpleasant as certain staff was extremely rude. Below, a 3-bullet summary, in order of grievance: ||first, I was told I could freely use concierge’s lounge to send a couple of emails and work documents (15 minutes of time spent - max). Very unpleasantly, the concierge in charge was utterly rude: when she finished a call, she asked me to leave the office (whilst I was sending emails) and enquired on who was the person that allowed me to work in her lounge. I started taking a video and she assaulted me. Her name is Jazmin Vargas.||second, one of our kids got lost and security personnel were quite clumsy in unfolding an adequate search protocol. They were carrying radios and didn’t even used them. Furthermore, one of the security officers attempted to lecture my wife even when she was the one that found our kid. ||third, in one of the “specialty restaurants” (which, by the way, is extremely difficult to get a reservation, allegedly because they are all booked – when dining, we noticed that half of the tables were occupied) the waiter was extremely rude. I was urged to reprehend the waiter as he was being rude to my wife and kids when taking the orders.||Our advise: If you want to enjoy your vacation, please do search for other alternative to avoid unpleasant times and frustrations.

We visited this resort in May 2023. Our family had a wonderful time. The rooms and resort felt very clean. The pools were awesome! The kids loved the slides area and the main pool. There were lots of activities to keep you entertained throughout the day. Food options available all day. The beach is so close to the pool area it’s easy to go back and forth between the two. The staff were very friendly and even made the extra effort to prepare special meals for our kids with allergies. The Mexican and Italian restaurant were our favourites. The Mexican night they do outdoors was the highlight. The set up was spectacular. Make sure you don’t miss this, it’s fun for the whole family. Came to review this place after hearing positive comments from our friends and family who recently visited this resort after we recommended it to them.

They need to work on their CUSTOMER SERVICE big time. Great place for the kids, descent room and all inclusive food for a 3 star hotel. The service belonged to a 1 star hotel or hostel . The only time we got good service was when we checked in with a woman trying to sell us their time share. The service was also good at the Italian restaurant, however it was a challenge to make the reservation. The hotel wasn’t even busy to have such a bad service . I wouldn’t come back : (

The beach was beautiful and the staff was extremely friendly with great service. Victor helped us on the beach multiple days and was very helpful. The beach and pool were both beautiful and we were able to find a seat every day and the staff would come around quickly to serve you.

I can tell you how great the food was, how nice the beach is, but the real highlight of the trip was Alejandro's service at the casabella restaurant. He made me feel like family. When I come back it will be because of excellent service from him and others like him.

The service within the teen club has been perfect along arrival we are greeted by David with perfect service and served immediately. The food within this establishment has been beyond excellent and the services of the bar were perfect. The rooms, music, and shows were also excellent and always perfect for the resort.

There was no shuttle from the airport so I was worried I made the wrong choice. But once we got there, we were welcome with open arms. We arrived 2 hours before our room was ready, so they sent us to the beach seafood barbecue buffet. It's an all inclusive so food and drinks included. Our suite was neither old or new. It was spacious and to our suprise had 2 bathrooms and there were two of us. The Housekeeper was amazing. The activities for adults and children were fantastic. I found it by chance and will definitely visit again.