Marival Emotions Resort & Suites Riviera Nayarit by Mercure

I have thoroughly enjoyed my vacation at the Marival Emotions resort! The rooms were spacious and inviting and along with the competent cleaning staff, it made for very comfortable accommodations. The food (always delicious) was efficiently served by their friendly staff. Also, there were many family activities but the best was the yoga class offered by NRG2GO. The instructor was not only capable of tailoring the class to meet the needs of the participants but was also able to make the class interesting and fun for children - much appreciated! I will be definitely be returning to this resort!

⭐⭐⭐⭐⭐ We had a wonderful stay at this resort and couldn’t be happier with the experience. Everything was clean, comfortable, and well organized, but what truly made the difference was the hospitality. A very special thank you to Elizabeth, who went above and beyond to make our stay memorable. We were celebrating my little one’s 6th birthday, and she made it feel truly special — from her kindness to her attention to detail and constant availability. You can really feel when someone genuinely cares, and Elizabeth absolutely does. If you’re looking for a place where you’re treated like a guest and not just a reservation number, this is it. We’ll definitely be coming back and highly recommend this resort, especially for families. Thank you again, Elizabeth, for making this stay so meaningful for us.

Rooms are good. 1 br suite is very spacious. Good for a family of 4. 2 double beds. The shower in the 2nd bathroom doesn't have a door or anything so half of the shower is exposed and the water from the shower head will splash into the main bathroom area and any bath mat there gets soaked. The shower heads are small and weak and kind of just spray everywhere. It eps be nice to have at least one (the one with the tub) to be a shower head with a hose so you can control it better for washing kids and babies. The service is good. All the staff are friendly. The food at the buffet can get old.. They reuse similar cuts of meat and put them in different sauces. The beef and pork are usually pretty tough and very well done. I guess it's safe but not as tasty. No apple juice in the whole resort was a bummer since our kids love apple juice. It might not be a staple for Mexico like it is in Canada or USA. Volleyball was fun with the other guests. The court is okay. One corner of it drops off. There are ample bars you usually don't have to wait too long to get a drink. 0 to 4 people on line. We went December 13-20. So maybe slightly less busy than the Christmas break rush next week. Cleaning staff for the room was very very good. We had a few spills and messes from the kids and they were very good about cleaning it.

amazing resort, me, my mom, and my sister had the best time here. The hospitality is a 10/10 all the workers are so kind and hard working, they made our stay wonderful. The italian cuisine was great, such good food and a huge variety of options. However, at some other restaurants the food wasnt great, it came cold and the wait took about an hour or more, other then that the food wasnt bad. the breakfast options as well as the lunch buffets were good as well. The bars were great and the bartenders were even better! they were all so kind and made ur drinks however u wanted them. The pools temperature was very nice and got warmer throughout the day so it wouldnt be cold. Theres a hot tub and many pools as well as lots of places to sit and relax. the rooms were very comfortable only problem was the lights in my room, they were quite dim and sometimes the wifi wouldnt work up there but other then that we had no further problems in our room. Javier, Luis, Juan, Eduardo, and Phelipe were all such kind hearted and wonderful workers. they worked so hard to make our stay better and it truly worked, such amazing people. overall, an amazing resort and we would definitely stay here again

My family and I booked Marival Emotions Nuevo Vallarta expecting a welcoming, family-friendly all-inclusive experience. What we received instead was a masterclass in racism, classism, elitism, and ethnic discrimination, paired with terrible service and abysmal food quality. From the moment we arrived, it was clear that not all guests are treated equally at this resort. Staff behavior consistently reflected a disturbing hierarchy based on appearance, language, and perceived wealth. Guests who fit a certain profile were treated with warmth and attentiveness, while my family and I were met with indifference, dismissiveness, and at times outright disrespect. This was not subtle — it was repeated, obvious, and deeply uncomfortable. Requests for basic assistance were ignored or delayed, yet we watched staff immediately cater to other guests. Questions were answered curtly or not at all. At several points, we felt we were being treated as a burden rather than paying guests who had purchased the same “all-inclusive” package as everyone else. The environment fostered here feels elitist and exclusionary, and no resort operating in 2026 should be allowed to get away with this. The service overall was consistently poor. Simple needs required multiple follow-ups, and accountability was nonexistent. Staff seemed disengaged, untrained, or simply unwilling to help unless they deemed you “worth” the effort. The food was another major failure. For an all-inclusive resort, the quality was shockingly low. Meals were repetitive, poorly prepared, and often lukewarm. Ingredients tasted cheap, presentation was careless, and several dishes were borderline inedible. This was cafeteria-level food being passed off as resort dining. For what this resort charges, the food quality is unacceptable. This was not a single bad interaction or an isolated incident — it was a pattern. When you combine discriminatory treatment, poor service, and low-quality food, the result is a resort that does not deserve its reputation or price point. I would strongly caution families, people of color, and anyone expecting respectful, equitable treatment to look elsewhere. There are far better resorts in Nuevo Vallarta that understand hospitality, inclusivity, and basic decency. Marival Emotions failed on all fronts.

This was our second time staying at Marival Emotions, and my mother-in-law’s third visit. Our first trip was truly a five-star experience, which is why we were excited to return and also bring my sister-in-laws family along this time. Unfortunately, our second stay had several challenges. Upon arrival, we were shown to a room with black mold on the curtains. To the resort’s credit, we were moved to a clean room fairly quickly. However, shortly after settling in, I wanted to take a shower but the resort had water problems and our shower had no water. They reassured me at the front desk it would be fixed in a couple hours and was. Once I got back to the room while I was changing into my swimsuit to head to the pool and finally relax, another group of guests walked into our room with a working key. Thankfully, I was half dressed, but the situation was extremely uncomfortable and concerning. The staff apologized and but no compensation or gesture such as passes to the VIP beach area (Mai tai & Capriccio) was offered. Instead I was told it would cost me hundreds to use these areas per day. Additionally, my sister-in-law & her family experienced flooding in her room. As a result, instead of being placed near each other as planned, we ended up on opposite wings of the resort, which was disappointing for a family trip. That said, the beach, food, and nightly shows, kids splash area were wonderful and are what make us consider giving the resort another chance. Despite the rough experience this visit, there are still many things we love about Marival Emotions. We are hoping to return in November and are optimistic that staying in the suites instead of the resort rooms will provide a much better experience next time.

Service of the front desk and concierge was absolutely terrible. Initially, they placed us in a room where the sofa bed mattress, lamp shades and curtains had black mould! We complained and they were too busy to care. Our agent wrote an email and the following day, they called and gave us a different room. Which was not mouldy, however the fan and lamp didn't work. They eventually fixed the lamp. At room number 1 the master switch was off so it took us around 15 mins even to get the lights working despite calling and asking, as they were unhelpful. My 3 year old got food poisoning from an a la carte restaurant and threw up in the bed. They put the vomit covered pillow BACK ON THE BED!! This was after I spoke to the concierge, explained what happened and also expressed my concerns that my 3 year old was allergic to the down pillows and possibly sheets. As he was having a large reaction and his face and arms were covered in hives. He told me they didn't have any other type of pillow or sheet but promised he would get house keeping to fully change all the bedding and pillows, which clearly didn't fully happen. On arrival, we were given no info about the hotel, events, no spa vouchers that we were suppose to receive, nothing. I slipped on the very slippery floor, sprained my wrist, told 4 different staff asking for an ice pack and not one of them told me there was a medical station. The concierge filled a garbage bag with ice and sent me on my way. But the kids pool was great and beach was beautiful. The majority of the waiters and waitresses and bar tenders were lovely. Overall, completely disappointed in the service and will never return or recommend. Update: after my review the hotel called and managed to get us pillows and linens from their sister hotel, which were much much better. Unsure if the kids will wake up with hikes, but the new sheets aren't scratchy like the other ones, which were also starting to bother me.

This was our third time at Marival...and we found the staff at the VIP lounge excellent - especially Manuel . Our original room was too far for me to walk - I'm still recovering from ankle surgery and Manuel was wonderful - switched us to a studio room and gave us a refund for the original suite we had hoped to have. Every question we had was quickly answered whenever we needed something. Food was good - but better if you upgraded. New restuarnt Silk was great. The Italian restuarant was also good. The buffet was the best for breakfasts. MaiTai was our favorite go to for lunch and snacks. Everyone is super helpful - definitely recommend it!