Marival Emotions Resort & Suites Riviera Nayarit by Mercure

We had a great time at this resort! Our kids age 4 and 7 had fun in the kids pool area. The animation team was great along with the kids club. Our kids really liked Michelle and Leslie who made sure they had lots of fun. The food was great. The a la cartes were a bit tricky to get into but the buffet always had a large choice of options and the pizza place was delicious. We loved our 2 bedroom family suite. We were there during the cartel issues Feb/26 and our flights were cancelled; the resort felt completely safe and took excellent care even with decreased staff.

Fantastic time as usual at Marival Emotions! Our family has been going back for the past 6 years because of the incredible sports and entertainment staff! Not only are they multi-talented, fun, friendly and hard working, they are genuinely kind and caring- especially to our younger daughter who has special needs. Carlos was a superstar along with Danny, Cesar, Fernanda, Luis, Ari, Alexis, Michelle, Edith and Robexy. The nightly shows were the highlight of our evenings. The Pergola restaurant for breakfast was a new find for us this vacation. Smaller and quieter with buffet and to order breakfast menu and nice view of pool n beach. The staff there, especially Javier, are wonderful! We had to stay a few days longer because PV and the airport shut down and the resort staff had to work double shifts. Even though they must have been exhausted, they were so professional and still friendly and accommodating. We felt very safe and well taken care of. We hope management acknowledges and rewards them appropriately, they deserve it! Tnx Marival Emotions for another amazing vacation👍

I appreciate the hard work of your staff. They were dedicated to making us feel comfortable. Special mention to Alexis for his incredible energy; Angel and Sandra for doing everything they could to accommodate our needs especially when we were stranded; the housekeepers for an outstanding job keeping our room tidy; Martin, our server during our last lunch at the buffet for always checking on us and staying on top of our needs; Ricardo during our Mai Tai lunch, for everything he could to make us comfortable. There are a few things I wished were there or could be improved. I noticed the soccer field was rarely being used. I wish there was a basketball court instead. At the teens club, I went there often and noticed no one really used the xboxs and TVs. Would've been nice if there was a foosball table there instead, or darts. A crepe station would be awesome (there was one at another resort I stayed at.) Another food option in addition to the Buffet. The food was amazing but it could use a bit more variety. Overall, I was very impressed with most things. I have three young children and they loved everything. Your resort is perfect for families with small children. Gracias for everything!

We have been coming to Marival for 21 years, and it truly is our ‘ home’ in Nuevo. The joy of running into returning guests ( there are many), seeing the smiling faces of long time staff ( also many), and the consistency over the years keeps us coming back. We travelled with a group of seven and had a wonderful time. At last count this was our thirty second stay. The resort is sprawling and offers great variety for adults, teens and especially children. It was wonderful to see all the young families, experiencing Marival for the first time. It brought memories of when Adriana in the kids club cared for our son, who is now twenty- two. We have watched Marival Emotions grow over the years, have seen them try new things ( some successful, some not), observed as the brand developed, and truthfully we like where they are going. Are they perfect , no. Are the rooms dated ( some are ), are they consistently working to ‘ improve’ - YES! Is guest satisfaction, safety and security a top priority 100%. Are they receptive to feedback, and dialogue on site about concerns, yes. If you are looking for a destination that is beach front ( truly the best beach in Nuevo), with a beautiful property/ grounds, clean rooms, great restaurants, and incredible staff Marival Emotions is a solid recommendation. To our friends at Mai Tai, both old and new gracias, por todo!! Roberto, Javier, Leonel, and Cesar you made everyday special. ( this team should be part of the Marival staff training team) To our new friends on the playa Cruz & Ricardo thank you for taking such good care of us. You are a welcome addition to our Marival family. To our long time Marival family Cristian & his team in Amalfi, Rene at La Pergola, Daria at Volare, Pedro, Gabriel, the animators ( including sweet baby Liam) gracias!!!

We had a lovely stay at Marival Emotions! It was our first time here (not our last) and we didn’t know what to expect, but were happily blown away by the beautiful lobby and bars/restaurants, great food, and kids and adult activities throughout the day. We spent our days at the pools and the beach which are beautiful and clean. We really enjoyed our daily beach walks along the beach and found it was super safe and pleasant, with folks selling stuff but never pushy about it. Our 4 yr old had plenty of food options and was happy to go down the kids slides all day. The evening entertainment was amazing and the entertainment staff puts a ton of effort into the different activities they plan. In the 4 days we were there, the resort organized: Mexican night, a beach party for kids and adults with music, tiki lights and face paint, great nightly shows in the theatre, night markets with vendors, etc. The resort is big enough that no one area ever felt too busy, whilst not being so gigantic that you have to struggle to get from one place to another. It was perfect and felt like you could move from place to place and each area had a good buzz of people and energy. The rooms are a little tired, but we still felt comfortable and the cleaning crew was punctual and thorough. Only notes for improvement: they should have their own coffee shop with cappuccinos and iced coffees— it would be a hit! Starbucks there is great but no one wants to spend $11 USD on a latte. We also felt the pitch to attend the 90 minute timeshare was a little sneaky (they try to pitch you during check in while you think you’re just getting your wristband and going over restaurants/activities). Overall, we love this resort and are already dreaming of when we can return!

We had a ton of fun here. The staff was incredible the entire time, making us feel very welcomed and comfortable. Pablo at the front was great, and Oscar and Marina at the pool bar were super fantastic. There's lots to do with the kids, lots of options for food and all in all just a very good vibe. The only downside was the beds. We must have been in one of the older buildings, they were super hard and uncomfortable, but tequila will take those cares away! We never do the same resort twice, but this may be the first one for us to return next year.

Our stay began with aggressive time share sells before we sat on the beach. 2 hour Line ups to reserve restaurants, no schedule for pickleball, people claiming beach/pool chairs with towels at 7 am for the day and leaving only member’s beach beds that no one used, took up space, and blocked the ocean view! The beach and ocean views were beautiful! The restaurant staff was excellent and attentive as were the beach staff. Housekeeping was mixed: some days glasses weren’t replaced. The room was quite old and had a crack in the tub floor and the hairdryer pulled right out of the walls. There was some mold on the floor adjacent to the tub. All of these issues were reported to the concierge. Bed and pillows were really good. Overall, this resort was disappointing. Non-members were really marginalized.

We've been having a fabulous time at Emotions. We've received great service and the food has been delicious. The new renovations and lobby are lovely. In particular, Captain Ezequiel at Casa Bella has been wonderful. We had the pleasure of his help at both Casa Bella and La Bamba in the morning and he's so helpful and kind. His team at Casa Bella: Yeneris, Antonio, Martina and Josue were all great and in the morning at La Bamba, the service from Xochitl and Andrea has been wonderful. We have truly enjoyed our stay and are very happy we gave this resort a try after years of going to their sister resort. We'll be back soon!