sstratty1720
Google
I would not recommend this resort to anyone. It was very overpriced for what we received, and overall the property feels rundown and poorly managed.||Music at the pool was extremely loud and not child-friendly (songs with swearing). Evening shows started late, were way too loud, and not suitable for kids.||Food was repetitive (mainly fish or Mexican dishes), with very little variety. Desserts tasted processed and soggy. Simple options like apple juice or hot chocolate weren’t available, and even ice cream (which is just out of a tub) was inconsistent.||À la carte restaurants were only open on certain days, even though the resort was full.||Crows constantly flew around the pool and dining areas, landing on food and leaving droppings on chairs. Very unhygienic.||Beds were uncomfortable and left both my husband and I sore. |One night we had no hot water, and by the time another room was offered, it was very late with children already exhausted.|The other problem with the room is the bedding was not changed regularly, even though we did not ask for room service daily. We only asked for room service every 2 to 3 days, a week and a half into our state our top duvet had not been changed and even though it was dirty, all they did was flip it over. So I did complain about this and they did come and change the bedding after I had complained. ||Staff were generally rude or disinterested, with a few exceptions who were genuinely kind and helpful and a pleasure to talk to and deal with. ||The concierge desk was often unattended, nothing ran on time, and the on-site shop was triple the price of outside shops. Taxis were also overpriced (triple Uber rates), and Uber drivers weren’t allowed through the gate, forcing us to walk to meet them.||Water sports are advertised as included in the all-inclusive package, but they rarely made equipment available. For example, every time we asked for a kayak, we were told the ocean was “too rough” — even on calm days — so these activities were basically unavailable.||There was also a Marival Kids area, which sounds like a great idea in theory, but all of the food there was covered in fruit flies — making it completely unappealing and unhygienic for children.||The resort seemed to cater mostly to the Mexican population, with only a few exceptions. Many staff members spoke limited English, which made some activities difficult to join. For example, the poolside games (like bingo and other fun contests) looked great, but it was often hard to understand the instructions or clues because they were usually given in Spanish first and not clearly repeated in English. This meant that guests who didn’t speak Spanish didn’t have much of a chance to fully participate or win.||Overall, the negatives far outweighed the positives. The resort is tired, dirty, and lacks basic family-friendly amenities, and feels like poor value for money. Definitely not a place I would recommend.
