Sarah Robertson
Google
I write this not necessarily about the restaurant in general, but about an experience I had today. I went today to Mariza for a celebratory birthday dinner for a friend, after hearing very complimentary reviews from peers. The atmosphere was pleasant and the menu was very intriguing. We all ordered cocktails, appetizers, mains, and dessert, so we were obviously very satisfied with the food; however, the service was another story. Our server, whose name we were never told, was very indifferent from the start and not particularly willing to answer questions about the menu. She was also visibly bothered by the fact that we wanted to order appetizers and and drinks and enjoy them before we ordered mains. After the delicious meal, she brought the check. We asked for separate checks, which she said she could not do, but stated she could charge multiple cards for the one tab. Okay, no worries, we sat down and added up everyone's bills and wrote down a list of which card should get charged what amount. She brought them back, and each person filled out their receipt accordingly. Everything seemed fine until right before we left.
She returned to the table and pointedly asked one of the members of the party if there was something wrong with what she did because they did not tip her enough. My friend asked what she meant and she very aggressively told them that they did not tip her 20% and that she was not going to make enough money off of their tab. (A bit of relevant information, my friend was not born in the US and thus does have an accent. They do, however, speak fluent English and are certainly not new to the States.) My friend calmly stated that they left the tip that they thought was fair, and she scoffed and stated, "you CLEARLY don't understand what I'm saying. You're obviously not from here. HERE IN AMERICA, we don't do it like that." She then continued to rant for a minute before stalking off to the register which was a few feet away. She proceeded to loudly say very rude and expletive things about my friend to another server, which we could hear from our table.
A bit in shock, we spoke to the GM, who was very courteous and polite, which was very much appreciated. I know we all have bad days, but to be honest, she ruined our night and ruined my friend's birthday with her blow up. We left the restaurant feeling very offended by her comments and assumptions about my friend just based on an accent, and also very confronted, because none of us had ever had an experience like that before. All of us currently work in a different kind of service industry, and we would be in very hot water had we ever treated someone like that. It really left a bad taste in our mouths, and as much as I hate to admit it, I am not sure any of our group will be quick to return to Mariza despite the delicious food.
In summary, great food (would give 4-5 stars for it!) but a ruined dining experience due to the the rudest server any of us had ever dealt with.