Marktgasse Hotel

The location is great, but as you enter the building it feels like you’ve landed at a motel 6 in a second rate city. We paid close to 500 per night (without breakfast). Our room was spotless. The towels provided were threadbare. Again, the place was spotless. The biggest issue is the hotel room floors are all wood. The first night our neighbors arrived late and it sounded like the circus had arrived in town. When I called reception that acted like this was the 1st time anyone had ever complained. The second night was interrupted at 4am by a neighbor (probably getting ready for an early flight or train ride). For location, it’s great. For cleanliness it’s great. For a quiet night’s sleep - I guess I’m the only one who has ever complained, but I guarantee that’s not the case. Also, there is zero valet or bell hop assistance. There are steps leading to your room, so beware. In general, I say it’s clean and well located. Skip their breakfast. I’ve seen better at an airport lounge.

Right from the beginning, we were given a small double room even though we had paid extra for a large one. When we spoke to the receptionist, she explained that the hotel has rooms of different sizes — something we already knew, since we had specifically paid extra for a larger room. Even after we explained that we had been downgraded despite paying for the upgrade, she never apologised and instead moved us to another room (302), where the floor was so uneven that it felt like we were being punished for asking for the room we had booked.||We told the receptionist that it was unfair to pay over £300 per night (without breakfast) and be given a room that should not even be sold to customers. We did not receive any apology or partial refund for the extra money we paid for the larger room. When we asked again about our original booking, the receptionist told us the room was not available — even though we had booked well in advance.||The towels were so overused that they were paper thin and ripped around the edges. The pillows in the room were the cheapest money can buy — far too thin and soft to support your head, making it impossible to get a proper night’s sleep or wake up with any positive feeling. There was no minibar or fridge in the room either. Instead, we were only allowed to use the staff fridge, which was locked at reception, along with the coffee machine. Every time I wanted to store something in the fridge or make a coffee, I had to go down to reception and use it there. This felt more like staying in budget accommodation than in the 4-star hotel that had been advertised.||Although the towels were changed every morning, the room itself was not cleaned at all during our four-day stay. The furniture was practically non-existent, and at times I didn’t know whether to laugh or cry at how poor the standards were. No one at any point asked how we were, or if we were enjoying our stay. The hotel staff did not seem to care about the guests at all. I felt as though all they wanted was our money — and if you dared to speak up, they made you feel guilty just for opening your mouth.

Great, quirky little hotel. Super clean and our room was one of the larger rooms and we had plenty of space. The hotel is in a building over 800 years old, which you wouldn’t know except for the extreme tilt in our room’s floor - definitely added character! They don’t have central air but have strong individual units with a ventilation tube that sat in an open window that did a great job cooling the room on an 85F day.

I had the chance to visit this hotel -although my son was the person who stayed over night due to issues with his flight. The service was great - the rooms were clean and as advertised. The location is fantastic - in the old quarter of town, near lots of restaurants and walking distance to the river and Lake

Perfect Hotel and very good located. Rooms are clean and big.l. We got an upgrade for our room and definitely cannot complain. Breakfast is good and you can find everything. The receptionists are very friendly and helpful. If you are in Zürich, I can only recommend this Hotel.

We checked in here for two nights and the moment we saw our room there was instant regret. The room we have been given has no view and just very depressing. The TV is of an old model and doesn't have any casting options. This hotel is definitely not a 4 star hotel. I would classify it as 2 or 3 star. We just came from an amazing 4 star in Interlaken and this one doesn't even match it one bit. The rooms are average size, there is no kettle or tea/coffee making facility, no microwave or mini bar fridge in the room. There is coffee/tea facility in the reception with no hot milk so you end up having a cold coffee! Who has this kind of a primitive setup?! And no fridge in the room?? What do you expect for families with young children who need things to be refrigerated?! It's impractical to expect them to use the main fridge in the reception area. The shower in the bath tub is a hazard and its so unsafe! This hotel is probably meant for young or solo travellers who don't need many amenities in the room. The staff are polite and the location is good as it is close to the train station. That's the only thing that I would say nice about this place. Definitely won't be recommending this hotel to anyone.

Excellent location right in the heart of the old city with easy access to mass transit and the main train station. Was upgraded to a room with the rooftop terrace and the view over the city was amazing. Service was very good. Would definitely stay here again.

Marktgasse Hotel was everything I could ask for in a home base while exploring Zurich. As a solo traveler, finding the right place to stay is so important, and this hotel was exactly my style—beautiful, welcoming, and effortlessly chic. From the moment I arrived, the staff made me feel at home. They were warm, friendly, and incredibly helpful, always ready with recommendations and a genuine enthusiasm for making my stay special. The attention to detail in the design of the hotel was stunning. Each of the 39 individually designed rooms has its own personality, blending historic charm with modern elegance. My room was thoughtfully curated, comfortable, and the perfect retreat after a day of exploring. Zurich is now one of my favorite European cities, and staying at Marktgasse Hotel made my experience even better. If you’re looking for a boutique hotel with character, comfort, and top-tier hospitality, I cannot recommend this place enough. I would stay here again in a heartbeat.

We LOVED this hotel! Perfect spot, right in the middle of everywhere that we wanted to visit - within walking distance. The front desk staff is super friendly and accommodating. They had great suggestions for food and drinks around the area. The room Had A/C which is hugeeee because most places over here don't. It's right above a deli, so it's a little confusing at first, but once you figure it out you're good to go. The bed was super comfortable, and there were 2 pillows for each of us. Aka..stay on your side. There are literally no complaints for this place. We want to go back!

Amazing service here. The gentleman in reception was the most polite and helpful we encountered on our whole trip. The room is clean and modern as well as the bathroom. The bed is super cozy with down covers great for the chilly nights. No fridge in the room but they offered a fridge in the lobby if we needed. Great drinking water fountain on each floor with carafes and glasses so you can have as much clean Swiss water as you want in your room. Also in a great location in old towne, close to restaurants and the river.

Lively restaurant for a drink and lovely little casual cafe next door. I didn't stay here but if I came back I'd like to try it. Right in the center of a terrific shopping walking area.