Marquee Playa Hotel

Stayed 2 nights at marquee playa hotel. Queen room with 2 beds. Super comfy (not firm beds). Lots of space for our 8 suitcases and kids. Staff friendly. Pool is very small on roof with no shade so don’t go for the pool. But if you want a bed to sleep in and be in super convenient location at a great place this is for you We used the provided white noise machine and didn’t hear the noises from close by coco bongo.

Our stay was absolutely wonderful! From the moment we arrived, the staff made us feel incredibly welcome. I want to give a special shout-out to Jackie at the front desk—she was amazing! Jackie went above and beyond to make sure we had everything we needed, gave us great local recommendations, and always remembered our names. We’ll definitely be coming back! ⸻ Review 2: I can’t say enough good things about our experience at this hotel. The location is great. The staff was consistently kind and professional, and they clearly care about making guests feel at home. Jackie, the receptionist, deserves special mention. She was incredibly helpful throughout our trip, always available to answer questions, and genuinely cared about our comfort. Her energy and hospitality made a real differenc. we felt like we were in good hands the entire time.

Location is close to everything. Room is spacious, clean and sound proved. We are able to sleep peacefully at night even the hotel is close to the busy streets and a popular entertainment facility nearby. Service from the front desk is excellent, helpful, and attentive. Breakfast is included with our booking and needs improvement in the areas of variety and quality though.

Centrally located, clean, spacious, comfortable bed, hot shower. Don’t expect a timely response. They operate only from 9a-5pm. You won’t find anyone at the front desk or see any staff around the building. First day they didn’t respond until almost 1pm, after messaging all morning. Fridge was broken & they lied saying it’s a wine temperature controlled fridge & ended up giving us a new fridge the next day after we complained. Our digital room key “expired” on the 3rd day almost impossible to contact anyone. They didn’t leave any emergency numbers prior. They need a better system. Provide a physical key, someone should be available up to at least until 10pm.

Fantastic place. Central to absolutely everything you need and all by foot. Minutes from a Walmart, ADO buses, shops, 7/11, CocoBongo (if you’re interested) Gorgeous rooftop with a pool. Their sister Hotel that offers the continental breakfast is also great. All the staff in both buildings are so kind and go out of theirs way to ensure you’re enjoying your stay and have everything you need. Rooms are spacious, high ceilings with patios. We asked for a late check and it was not a problem. We asked for assistance in finding a private ride to our next resort and they made sure we didn’t over pay with the taxis and organized a ride for us with a super friendly guy! All in all. We a definitely coming back to Playa and def booking again with Marquee. It’s just too perfect of a spot with the nicest, caring staff that really care about your stay and experience in Playa!

We stayed at Marquee Playa for 3 nights. We re allowed to check in a few hours prior check in which made it convenient for us (no extra charge) Staff is super friendly! ||We had a suite on 3rd floor which was very spacious! Confortable bed but pillows were a bit too big or stiff. They could have at least pro posed a couple of free water bottles but instead we had a glass bottle of water they filled up (which of course we did not drink)||Location is great, was a bit concerned with the noise since Coco Bongos is right in the corner but that was not an issue at all. The room has a noise canceling machine which we used. ||Hotel offers free breakfast at their sister hot Calixta which is a few steps right after crossing the street. We loved this service and had no issues walking over every morning. ||Their pool was cold and had no DJ or any service, which is a shame since is so pretty and had a nice view of the beach. Even if they do 1 night on a Saturday, I think it will attract their guests to use their rooftop facilities.||We would definitely stay here again an it recommended Marquee Playa for your stay at Playa del Carmen!

Staff was amazing! Maylee was so helpful, she came to our room to help us change Netflix to English and was helpful the entire time and always smiling! Rooftop pool is awesome location is great. We have a room facing coco bongos we thought it may be noisy it wasnt bad at all. Room was nice and clean location great. The only thing was breakfast at the other hotel was disappointing. Some days there was toast, yogurt or granola. Never all together at the same time. One day just granola no toast or yogurt. We brought our own yogurt the next day and then they didn’t have granola. One day no coffee. Just very basic and no consistent although the staff there was nice too.

Great price, absolutely fantastic location (literally 30 seconds to a minute walk to the main strip). Beautiful rooms, bed was amazing, rooftop pool was pretty. I don’t think you can beat this place in terms of value for money and location. If you don’t need to have an ocean view, this is the place for you 100%