Marquee Playa Hotel

Given that so much boils down to the price, let me start by that. I paid some... $45/night through Expedia. Visited at the end of September; I suppose this is off-season. KEEP IN MIND - I could not find the entrance! It is one of several dark glass panels with no indication (sign/door handle) it is even there. I guess I was lingering outside long enough that magically the door opened from the inside ;) So - knock on the last glass panel and hope the guy behind the desk happens to be there. Otherwise, I loved the place. I loved the location - short walk to the beach, you have restaurants, pharmacies, grocery stores within a block or two. If you drive - you can park 2 blocks away in a guarded parking garage for $20/day. Rooms rather impressive. New, fancy, roomy, clean, cool. I smoke cigars, so I found the roof deck fantastically convenient in the evening. I highly recommend it.

Enjoyed how nice the room is and the tub, the rooftop is nice too. Nothing too exciting but nice enough. Location is good. Did not find noise from coco bongo to be as disruptive as the reviews stated. Service from the front desk was excellent and didn't have any issues coming in or out of the hotel. Also a private parking nearby was very convenient.

Stayed 2 nights at marquee playa hotel. Queen room with 2 beds. Super comfy (not firm beds). Lots of space for our 8 suitcases and kids. Staff friendly. Pool is very small on roof with no shade so don’t go for the pool. But if you want a bed to sleep in and be in super convenient location at a great place this is for you We used the provided white noise machine and didn’t hear the noises from close by coco bongo.

Our stay was absolutely wonderful! From the moment we arrived, the staff made us feel incredibly welcome. I want to give a special shout-out to Jackie at the front desk—she was amazing! Jackie went above and beyond to make sure we had everything we needed, gave us great local recommendations, and always remembered our names. We’ll definitely be coming back! ⸻ Review 2: I can’t say enough good things about our experience at this hotel. The location is great. The staff was consistently kind and professional, and they clearly care about making guests feel at home. Jackie, the receptionist, deserves special mention. She was incredibly helpful throughout our trip, always available to answer questions, and genuinely cared about our comfort. Her energy and hospitality made a real differenc. we felt like we were in good hands the entire time.

Positive: suite is wonderfull and spacious + hotel well located within walking distance of everything + good & friendly cleaning + good WiFi. Negative: bad shower head + noise of the club next door till 05:30 at night + lack of healthy breakfast. But mostly for me: no service… no coffee/tea in the room, no option to have a drink or eat something small, especially when arriving late. The bar on top of the building is permanently closed so sitting at the pool seems weird and it’s deserted. When being directed to their sister hotel Calixta, very rude and unprofessional receptionist as well as the lady at the roof coffee bar who doesn’t speak English and was more occupied with her friend and child. Only filtered coffee available, no nespresso or fresh bean coffee machine present. Felt very unwelcome and left to go somewhere else. Luckily at Marquee the receptionist is friendly. If I were the owner I would look into providing basic coffee nespresso machines and tea/coffee in the rooms, setting up a partnership with good restaurants nearby for the guests and explaining to the receptionists what hospitality and customer orientation means. And update the website because it’s very misleading and reality doesn’t match. This would go so far. But that’s just my 5 cents.

Very nice & clean hotel. Close to Avenida 5 and to the beach. Many restaurants around. The staff is very friendly and the room is very clean & calm. We also liked our experience of the rooftop pool

We stayed at Marquee Playa for 3 nights. We re allowed to check in a few hours prior check in which made it convenient for us (no extra charge) Staff is super friendly! ||We had a suite on 3rd floor which was very spacious! Confortable bed but pillows were a bit too big or stiff. They could have at least pro posed a couple of free water bottles but instead we had a glass bottle of water they filled up (which of course we did not drink)||Location is great, was a bit concerned with the noise since Coco Bongos is right in the corner but that was not an issue at all. The room has a noise canceling machine which we used. ||Hotel offers free breakfast at their sister hot Calixta which is a few steps right after crossing the street. We loved this service and had no issues walking over every morning. ||Their pool was cold and had no DJ or any service, which is a shame since is so pretty and had a nice view of the beach. Even if they do 1 night on a Saturday, I think it will attract their guests to use their rooftop facilities.||We would definitely stay here again an it recommended Marquee Playa for your stay at Playa del Carmen!

Location is close to everything. Room is spacious, clean and sound proved. We are able to sleep peacefully at night even the hotel is close to the busy streets and a popular entertainment facility nearby. Service from the front desk is excellent, helpful, and attentive. Breakfast is included with our booking and needs improvement in the areas of variety and quality though.