Marriott Hilton Head Resort & Spa

The room is very musty, this is a good indicator of mold in the AC system. The AC system in the room has not been serviced in a long time there's visible mold and dust on the cold air delivery vent. They did move us to another room We paid extra for our original room which was oceanfront, the room they moved us to has a view of the pool and some of the beach but it is not oceanfront it is what most hotels call ocean view, the view is not what we paid for. As we were moving we met four other guests who are also moving to other rooms. I appreciate that they moved us but there are no carts available for the guest The carts are locked down by the bellhops when I asked you if I could use one I was told no they are a full service hotel. All of this could have been alleviated by having AC qualified maintenance on staff and better supervision of the condition of the rooms. Don't like leaving a negative review but feel that this is the best way to let current owners know more attention should be paid to the quality of the rooms. The location and remainder of the hotel is very nice.

This is actually a Hilton Property now. But It's a great stay. Pool is excellent, we rented the #2 Cabana for 2 days and were taken care of by Elizabeth who was GREAT. All the staff were helpful and friendly, great attitudes all round. The valets were Very fast our car was ready before we got down to the front. The regular restaurant was fine. The breakfast place was a little disappointing based on food quality, the staff were just great. The bed, Linen and pillows were all very nice. Excellent included WiFi everywhere.

The location of the hotel is excellent. Checked into the hotel on July 3,thru July 6, 2024. The room appeared to be clean but after doing my checking around in the room the toilet was dirty and stained. I went down to front desk to let them know of the situation, they changed my room to another room upon doing the check again, which is complete of stripping the beds and checking the sheets and the pillowcases Bed number one had a stain like a wine bottle was left on it. Bed number two had a blood stains on the sheets again they tried to change my room. I asked them let me get clean linen for the beds. They said they had no one to change the linen. I change the linen myself on the both beds . Upon speaking to corporate, they had no help. They would not leave their country club jobs to give a personal phone call. All they have been doing is Sending out emails when asked for a personal call to get a conversation. The representative said she called my phone and did not get me. She got my voicemail but did not understand the concept of The voicemail, which is to leave a voice message. don’t know that I got any phone call from them. They tuned what should be a beautiful family weekend into a horrible stay.

The front desk staff were helpful, they upgraded us because of a disability. The valet and bellman were fantastic. The room service left something to be desired. They got the order wrong and took forever to correct it but charged us full price. Be aware that everything is pay for on resort. If you want a pool chair you gotta rent it. Also, it's a big place so a lot of walking. Overall it was nice, definitely a spot to book for a week plus.

We stayed here during our trip to the island and I’m glad we did. Parking wasn’t a problem since they have a garage. The room was nice and clean. We had an excellent view of the ocean from our balcony. The pools were very nice. The beach area was also just as nice. It was a very peaceful stay. I would not hesitate staying here again.

We stayed here recently for our daughter's gymnastics meet. Customer Service: The front desk lady was very friendly. Even offered us water bottles at check in. She was super helpful when we were trying to find where the meet was being held. Our Room: The room they gave us was a little janky. We were supposed to have a resort view and we got the view of tall pallets. There was a dead roach in plain view on the carpet. The chair for the desk was torn up bad. The phone did not work, so no room service. There was what appeared to be a leak on the floor near the toilet. We only stayed for one night, so we didn't bother to say anything. Beach: We did walk down to the beach before we left. It was pretty. A lot of dried star fish were on the beach. It was too cold, but we will visit again in warmer weather. I will definitely make sure the room is better. Especially for that price.

We enjoyed our stay here. The gentleman at the front desk made sure we had a really nice room where our grandchildren could see the ocean and pool area. His name was TK or some Initials that I don’t remember. Anyway. He was very accommodating. The indoor pool was great since it was a cool gloomy day. Our room was very clean, the beds and linens were comfortable and i especially liked the shower products provided. Room service was prompt and food was delicious. We travel ALOT and had never visited Hilton Head and are already planning our next visit this spring/summer when it’s warmer.

Dynamic facility with awesome ocean views. Rooms are comfortable and clean. Staff is wonderful and attentive to any needs. Restaurants have a tasteful menu and also a wonderful staff. Sad that at the end of this week it will no longer be a Marriott facility but will host the name of the Hilton brand!