Marriott Hilton Head Resort & Spa

The front desk staff were helpful, they upgraded us because of a disability. The valet and bellman were fantastic. The room service left something to be desired. They got the order wrong and took forever to correct it but charged us full price. Be aware that everything is pay for on resort. If you want a pool chair you gotta rent it. Also, it's a big place so a lot of walking. Overall it was nice, definitely a spot to book for a week plus.

The room is very musty, this is a good indicator of mold in the AC system. The AC system in the room has not been serviced in a long time there's visible mold and dust on the cold air delivery vent. They did move us to another room We paid extra for our original room which was oceanfront, the room they moved us to has a view of the pool and some of the beach but it is not oceanfront it is what most hotels call ocean view, the view is not what we paid for. As we were moving we met four other guests who are also moving to other rooms. I appreciate that they moved us but there are no carts available for the guest The carts are locked down by the bellhops when I asked you if I could use one I was told no they are a full service hotel. All of this could have been alleviated by having AC qualified maintenance on staff and better supervision of the condition of the rooms. Don't like leaving a negative review but feel that this is the best way to let current owners know more attention should be paid to the quality of the rooms. The location and remainder of the hotel is very nice.

This is actually a Hilton Property now. But It's a great stay. Pool is excellent, we rented the #2 Cabana for 2 days and were taken care of by Elizabeth who was GREAT. All the staff were helpful and friendly, great attitudes all round. The valets were Very fast our car was ready before we got down to the front. The regular restaurant was fine. The breakfast place was a little disappointing based on food quality, the staff were just great. The bed, Linen and pillows were all very nice. Excellent included WiFi everywhere.

We stayed here during our trip to the island and I’m glad we did. Parking wasn’t a problem since they have a garage. The room was nice and clean. We had an excellent view of the ocean from our balcony. The pools were very nice. The beach area was also just as nice. It was a very peaceful stay. I would not hesitate staying here again.

First of all…. It’s now Hilton!! The bar at the pool was SLAMMED with food orders and the kitchen is clearly inconvenient and ill prepared to handle hungry guests at lunch. The bartenders were awesome and so apologetic when telling guests their chicken fingers would take 45 minutes. Hilton….. hire more people or create another kitchen closer to the pool- where everyone is!!! Makes no sense. Plus… the pool was FREEZING.

We stayed here recently for our daughter's gymnastics meet. Customer Service: The front desk lady was very friendly. Even offered us water bottles at check in. She was super helpful when we were trying to find where the meet was being held. Our Room: The room they gave us was a little janky. We were supposed to have a resort view and we got the view of tall pallets. There was a dead roach in plain view on the carpet. The chair for the desk was torn up bad. The phone did not work, so no room service. There was what appeared to be a leak on the floor near the toilet. We only stayed for one night, so we didn't bother to say anything. Beach: We did walk down to the beach before we left. It was pretty. A lot of dried star fish were on the beach. It was too cold, but we will visit again in warmer weather. I will definitely make sure the room is better. Especially for that price.

I came down for a long weekend with my mom and my daughter for an event at this hotel. From the moment we arrived at the hotel, we had the most excellent service I've had at a hotel ever. (And we travel a lot.) As soon as we got there, a worker greeted us, brought us a cold water bottle to drink, check-in was quick and simple. Every time we walked by the front desk. The workers smiled and said hello, the cleaning people too. Everything was very clean. The options for food we're good and didn't take a ton of time. It was cold when we were there but the beach was beautiful. The indoor pool was very nice and my daughter and her friends used the indoor and outdoor hot tub. I found the location very convenient to everything on the island. We were able to explore easily in the off-season. Anyone looking for this type of accommodations in Hilton head I would highly recommend this hotel.

Our experience wasn’t bad at the hotel. The pool and accessibility to the beach was great. However the negatives out way the positives. We never had our room cleaned and we had to call down to ask for clean towels. All our towels smelt like chlorine and didn’t seem like they were cleaned well. The hotel seemed clean but we noticed trash that wasn’t ever picked up during our entire stay. The one and only reason I wanted to write a review was the fact that I noticed bed bug bites the last day we were there and unfortunately didn’t notice until our ride home. I’ve never stayed in a hotel where I experienced this and I’m completely grossed out and very upset. I wish I would have inspected our bed the first day we stayed but never thought to do it since we’ve never had this issue. Since we never had our room cleaned or sheets changed, I’m not surprised that there would be bed bugs. Because of this, I needed to write a review because this should never be an issue. I am disgusted and very mad that this happened. Now I have to clean all my clothes thoroughly and throw out all our bags AND also hope that we didn’t bring them into our own home. We usually stay at the Marriott when we travel but because of this we will never book with them again. If you stay here make sure to check your beds especially when you are spending the money you are to stay at this hotel.