Marriott Hotel

It is clear the hotel once was glamorous and luxurious. It is now hanging on by a thin thread. Some of the pictures are also misleading making the hotel seem more contemporary than it is. Probably certain angles and some areas not accessible to all? Maybe some rooms have been upgraded / refurbished but not all.||You should still get a good night’s rest as the basics are acceptable.|This hotel is close to Hongqiao train station which is why we stayed there. ||For guests wanting to stay in central Shanghai it is not ideally located.||Service at reception was poor and improvement is needed. In fact the intern who checked me in was the best of the lot… The rest of the staff do not live up to Marriott standards - quite the contrary.||The room was standard. Very much on a budget with large containers mounted to the walls and clearly tightly managed expenses wherever possible with cuts made where possible. It’s giving budget hotel frankly.||The non smoking room smelt of old smoke. ||Not bad but would not stay here again as there are better options in this price range. This hotel does not live up to the Marriott brand and expectations unfortunately. It’s just a bland ok. If hospitality, care and professionalism is not important to you and attention to detail does not matter then sure, you should have a pleasant stay. Perhaps if you strike it lucky with the right room? A gamble I am not willing to take again

I stayed at this hotel last week, I have stayed at many 5 star hotels, but this is the almost worst hotel. Everything in this hotel is very old. The facilities in the room are very old, the bath towels are very old and yellow, and the sheets and quilts also smell. The carpet in the hallway looks very dirty, and the guy at the front desk is very cold when he checks out. In short, I do not recommend this hotel, and will not come again!

Hotel has seen better days. The rooms are ok but the bar, lounge, restaurant facilities are below standard for a Marriott- the place is lifeless after 5pm. Conveniently located for the train and airport plus a short walk to Laowei street with its bars and restaurants. Breakfast was mediocre.

Conveniently located to Hongqiao Intl Airport & situated in a quiet residential area of Shanghai, this hotel is an oasis away from the hustle-bustle of downtown Shanghai. Not having been to this business-conference hotel for many years, I was delighted to experience the well maintained-upkept hardware & exceptional service quality I recall this property was always reknown for. The rooms are well designed, comfortable and very functional. The Marriott Cafe offers a sumptuous buffet breakfast & a nice choice of asian & western ala carte items. The General Manager, Tommy Liu, Front Office Mgr, Simon & hotel owner GM, Joan Xu, ensured my 3 night stay was perfect in every way. The M Club executive lounge on lobby level makes any of its' guests visit, an exceptional value experience. The well equipped fitness area offers the full spectrum of workout zones with a nice wet area as well.

Great Hotel with plenty of rooms, all of them perfectly cleaned, free water bottles, towels refreshed every day, nice Japanese style water fully automatic, great consierge and many facilities. Room service is perfect, restaurant superb, specially for european style food, breackfast is outstanding. Hotel position is great if you want to use trains or metro but it is far away from city center, 30 min by metro and 1 or 2 changes to reach People's Square.

I appreciated how knowledgeable the staff Joyce as front desk staff was about local attractions and dining option in Marriott Shanghai hongqiao Hotel,and incredibly welcoming and check- in a breeze. I felt valued as a guest . I would like to visiting here again .

Arrived late. Joyce arranged early key pick up so that when I arrived my room is ready and my dinner delivered. Just super service. Made it like home. Always better than expected. I will come again and again. The smile and speedy service is also sweet.

Absolutely shocking experience||Originally recommended by an ex colleagues Stayed in the hotel for one night. Rooms feel old, no bathroom. As a silver elite member, was expecting a good experience. However there was a lack of attentiveness by the staff at checkin when arrival.||Worst of all was having their breakfast. I have allergies for MSG, and was reassured by staff as after I had an egg I had a reaction. Only after speaking with Fenny, their manager, they admitted the food they get supplied may have msg.||I went to feed this back to the front office manager Jason. He told me he needs time to find a solution. I said. I will wait in the room.||Just before I leave, I came down to check if any progress or compensation was made. Instead, i was referred to another manager, John yin, who said there’s no msg in the food. When he goes, his manager said there is nothing added but I was told by fenny there is msg in the won ton.|John made no effort to apologise or even show any concern of the issue to management.|Do not waste any time in this hotel. Hard to believe how it’s 5 star.