Marriott Hotel

I stayed at this hotel last week, I have stayed at many 5 star hotels, but this is the almost worst hotel. Everything in this hotel is very old. The facilities in the room are very old, the bath towels are very old and yellow, and the sheets and quilts also smell. The carpet in the hallway looks very dirty, and the guy at the front desk is very cold when he checks out. In short, I do not recommend this hotel, and will not come again!

Great Hotel with plenty of rooms, all of them perfectly cleaned, free water bottles, towels refreshed every day, nice Japanese style water fully automatic, great consierge and many facilities. Room service is perfect, restaurant superb, specially for european style food, breackfast is outstanding. Hotel position is great if you want to use trains or metro but it is far away from city center, 30 min by metro and 1 or 2 changes to reach People's Square.

This was certainly the worst stay I have ever had at a Marriott Bonvoy property. After a long flight & checked into the hotel, I found out that the property did not have air conditioning (AC)! After I reached out to the Front Office, I was informed that this hotel does not turn on the main switch for AC in mid-April, even when outdoor temp was in the 60s°F. Please avoid this hotel at all costs.

I stayed here for 6 nights on a business trip. On arrival, there was some trouble with my room (no A/C, smokey smell, smaller than my first room....) and it took 3 tries to get it right. The staff came and moved me each time. Once settled in, I was quite happy with the concierge who helped me find some local spots. The location seems remote at first, but there are some interesting local places to the South and a foreigners hotspot to the east. Both are easy walking distances. Buffet breakfast was very good with lots of Western and Eastern choices. I had something different each morning and it was all good. I had access to the lounge, which was often empty. Food there was good with a good selection that changed from day to day. Staff was very attentive.

The hotel is going through a renovation but the noise was kept to a minimum. The service is excellent at the hotel. Many friendly staff and very helpful. I eat the breakfast every day the pancakes are home made in front of you. I did have an issue where the staff did not explain where to take me and the cab driver took me on an $80 taxi ride. The manager talked to his staff and comped me a meal. I am a frequent visitor to Marriotts but every one has a different level of service. Nice place located in a great area of Shanghai near many bars and restaurants. I would stay again and get the breakfast bar every day.

I'm a titanium Marriott member , and posibky just experienced the worst Club lounge in the 100's ive visited. food selection very poor, no beer or white wine. To make it worse I ordered a bottle to the room to find out they have No White wine in the entire hotel. 5star Hotel ?not a chance, I had another night booked here for Thursday on my way back but ive cancelled it as I'm disgusted. Rooms are clean and nice its just ur benefits are taken away.

Nice ambience, comfortable rooms & well located. I stayed at Marriott during my office trip. Hotel Staff is good and helping. I would like to share my personal experiences, I arrived in the midnight and food menu of midnight was not having boiled eggs, though respecting my request chef aggred and prepared it for me. Buffet breakfast was having wide range of menu. Nice plance to stay.

Good: great service, club lounge, great breakfast, updated room Opportunities for improvement: during the 4 nights stay, the air conditions in the room was goofy. The first night, I set it to 21C, and it will cool down the room. (Note: I stayed on 6th floor of 7 floor building). The 3rd might, with room temperature was at 25.5C, I set the temp at 21, 20 even at 19C. The air conditions refused to cool down the room.