Marriott Hotel

I stayed at this hotel last week, I have stayed at many 5 star hotels, but this is the almost worst hotel. Everything in this hotel is very old. The facilities in the room are very old, the bath towels are very old and yellow, and the sheets and quilts also smell. The carpet in the hallway looks very dirty, and the guy at the front desk is very cold when he checks out. In short, I do not recommend this hotel, and will not come again!

Pro.|- the lobby area is amazing with palm trees and ponds |- extremely open and friendly front desk for check in |- the courtyard is an oasis with birds |- superb and highly professional gym|- Starbucks downstairs |- convenient location close to Hongqiao airport and railway station

I appreciated how knowledgeable the staff Joyce as front desk staff was about local attractions and dining option in Marriott Shanghai hongqiao Hotel,and incredibly welcoming and check- in a breeze. I felt valued as a guest . I would like to visiting here again .

Hotel has seen better days. The rooms are ok but the bar, lounge, restaurant facilities are below standard for a Marriott- the place is lifeless after 5pm. Conveniently located for the train and airport plus a short walk to Laowei street with its bars and restaurants. Breakfast was mediocre.

It is clear the hotel once was glamorous and luxurious. It is now hanging on by a thin thread. Some of the pictures are also misleading making the hotel seem more contemporary than it is. Probably certain angles and some areas not accessible to all? Maybe some rooms have been upgraded / refurbished but not all.||You should still get a good night’s rest as the basics are acceptable.|This hotel is close to Hongqiao train station which is why we stayed there. ||For guests wanting to stay in central Shanghai it is not ideally located.||Service at reception was poor and improvement is needed. In fact the intern who checked me in was the best of the lot… The rest of the staff do not live up to Marriott standards - quite the contrary.||The room was standard. Very much on a budget with large containers mounted to the walls and clearly tightly managed expenses wherever possible with cuts made where possible. It’s giving budget hotel frankly.||The non smoking room smelt of old smoke. ||Not bad but would not stay here again as there are better options in this price range. This hotel does not live up to the Marriott brand and expectations unfortunately. It’s just a bland ok. If hospitality, care and professionalism is not important to you and attention to detail does not matter then sure, you should have a pleasant stay. Perhaps if you strike it lucky with the right room? A gamble I am not willing to take again

This was certainly the worst stay I have ever had at a Marriott Bonvoy property. After a long flight & checked into the hotel, I found out that the property did not have air conditioning (AC)! After I reached out to the Front Office, I was informed that this hotel does not turn on the main switch for AC in mid-April, even when outdoor temp was in the 60s°F. Please avoid this hotel at all costs.

Arrived late. Joyce arranged early key pick up so that when I arrived my room is ready and my dinner delivered. Just super service. Made it like home. Always better than expected. I will come again and again. The smile and speedy service is also sweet.

Great Hotel with plenty of rooms, all of them perfectly cleaned, free water bottles, towels refreshed every day, nice Japanese style water fully automatic, great consierge and many facilities. Room service is perfect, restaurant superb, specially for european style food, breackfast is outstanding. Hotel position is great if you want to use trains or metro but it is far away from city center, 30 min by metro and 1 or 2 changes to reach People's Square.