first L.
Google
I was extremely disappointed by the response I received when trying to make a booking at this motel. I work with homeless men and was arranging accommodation for a client who was being discharged from hospital that day. When I called to book four nights (at over $150 per night), the man who answered told me bluntly, “Oh no, we don’t take locals.”
I explained that my client was from Wollongong, not Nowra, but he replied, “That’s local enough.” The dismissive attitude and lack of compassion were shocking, especially given the situation and the fact that this was a legitimate, fully paid booking. Very poor customer service and an unwelcoming experience.