Andrew J.
Yelp
Let me say this is by far one of THE WORST hotel experiences I've ever had at any hotel.
Short version: Dirty rooms and common areas, staff is untrained, no free wi-fi, no bottled water, no amenities outside of your basic soaps and shampoos (hope you like patchouli scents) not even pen and paper in rooms. Breakfast? Hahaha. No! They'll charge you $5 for hotel coffee.
There is a notice when you check in that you should alert them by midnight if you'd like Housekeeping Service the next day. So when I checked in (there was a dirty plate outside the room with food scraps on it) my room had someone else's dirty socks, dust, dirty carpets, and pink mold in the shower, I immediately let them know that yes in fact I would like service the next day. I even took a handwritten list to the front desk for them to pass off to HK Staff along with noting the dirty dish in the hallway.
The next afternoon I returned from a day out, noted the same dirty dish that not only stayed there overnight (no staff walks halls at night?) but was still sitting there. Pop the door open, and sure enough... no housekeeping service. Had to change for a dinner so spoke with the SAME young lady at the desk who I handed the list to the night before. (Red hair, never wore a nametag). I'd like it done now, but if not... please do so tomorrow! She noted it again. After dinner, of course, dish still there drawing ants, and room still dirty.
Day 3! Went to the desk on the way out as I now have serious doubts as to the ability of this staff to get a room cleaned and spoke with Catlin at the desk. Let her know about the list, the dish, and the issues so far. She assured me that this would be done while I was out. Returned around 4pm and... you guessed it, dish and room still in the same state. At this point I spoke with Kyle a 'manager on duty' who had your typical excuses of communication issues... blah blah blah. He was nice enough but at this point it was just comical how poorly run this hotel is.
I went to the bar downstairs where the ONE! One! awesome member of this staff resides and that is Kay. She was overtly friendly and kind all three days of my stay. A diamond in this lump of coal of a property. I waited there for an hour and a half while they assured me my room would be cleaned. It was... well... a surface level clean. Mold still in shower, dust, and oh yeah, those socks were still there even after they "cleaned" the room and I told them specifically where they were. The plate did finally get picked up. When I say "cleaned" I mean they wiped things down, made the bed (not a full sheet change) and dropped off towels. They couldn't even be bothered to put them on the shelf, just dropped them on the bathroom counter.
Lastly, they (the desk staff) could not even get our reservations straight. We were paying for two rooms on one card, I get that you take a credit card for incidentals, but when we tell you at check in AND check out to put ALL charges on an Amex not a Visa you would think they could at least get that done. Nope! Just looked and my Visa has a $700+ charge on it processed the day after our checkout. Called them to once again explain it and guess what? 7-10 business days before they can get anything done about it.
Just avoid this "Bonvoy" Marriott