Marriott Savannah Riverfront

Exceptional Hospitality From the Very Start From the moment I arrived, I was welcomed with genuine warmth and grace by Ana at check-in. She greeted me with a smile that instantly made me feel at home, and her attentiveness was truly refreshing. Ana went above and beyond to make sure I had everything I needed, taking the time to answer my questions and even offering thoughtful dinner suggestions that perfectly suited my evening. It’s rare to encounter someone who not only takes pride in their work but genuinely cares about each guest’s experience. Ana set the tone for my entire stay with her professionalism, kindness, and beautiful hospitality. Because of her, what could have been a simple check-in became something memorable. Thank you, Ana, for making my arrival feel special and for reminding me that exceptional service is still alive. You are a gem!

The hotel itself is nice, and we enjoyed being right on the boardwalk. However, the service we experienced at the onsite restaurant the night we arrived was extremely disappointing and not reflective of the quality we expected. When we entered the restaurant area, no one greeted us. We waited approximately 20 minutes without any acknowledgment, despite multiple servers walking past our table. We eventually approached staff twice to ask for a server. We even overheard one server ask another if she would take our table, and she declined. The server who ultimately helped us appeared frustrated to do so. Throughout the meal, we found ourselves performing basic service tasks: retrieving our own menus and silverware, ordering appetizers immediately just to expedite the process, and even cleaning up a spilled drink ourselves without any assistance. I had to ask the bar for extra towels. There was no check-back after appetizers or entrees, no beverage refills offered, and no inquiry about dessert. At the end, we stacked our plates to make clearing easier, yet still waited another 20 minutes before we could request our bill. We also overheard the table next to us expressing their own dissatisfaction and requesting a manager, who never arrived. As business owners who have both worked in the service industry, we understand that busy nights happen and things don’t always run perfectly. Even though it really didn’t seem that busy. In this case, there was not even an attempt at basic hospitality. No greeting, no communication, and no effort to provide an acceptable level of service. Despite the experience, we still left a $100 tip on a $125 bill in hopes of making the situation a little brighter and encouraging a different perspective toward families with young children. Later that evening, I noticed the bathroom door in our room had security film installed very poorly. Obvious seams and rough cuts around the hardware. As owners of a company that specializes in tint and security film, the workmanship stood out as below standard and gave the impression that a low-cost provider was chosen. It made me wonder what flaws professionals in other trades might notice throughout the property. On a positive note, breakfast the following morning was a better experience. One server went above and beyond by bringing a small bin of toys when one of our daughters was having a meltdown. Each child got to choose a toy, which completely turned their mood around. The service at breakfast was attentive and aligned with the kind of hospitality we expect at this level of hotel. We were grateful for that and tipped accordingly. Still not a blow your mind 5-star experience, but much better. Keep up the you bin idea! Lastly, $40 for self-parking felt excessive. Especially given the overall experience. We truly hope this feedback is helpful. There are many strengths to this property, but consistency in service, especially at the restaurant, is an area that needs significant improvement. Seems like a poor management problem. I’d maybe give this hotel one more try, but more than likely pick a different one the next time we’re in the area.

Excellent hotel. Can't say enough about the level of service and dedication of the employees. Everyone were so friendly and willing to go extra mile. The concierge was so helpful with advice, restaurant choices and booking tours. The patio area by the river was just a delight we spent a fair amount of time there. The restaurants are excellent the breakfast place was exceeding expectations.

This is my first time at this location and it was a wonderful stay. The room was clean and service was excellent! I was able to access the Club Lounge and Kimberly definitely went above and beyond. Her kind smile, warm personality, cleanliness, and attention to detail, didn’t go unnoticed. I always find it special when staff make it a point to remember people’s name. Such a wonderful touch.

As a lifetime platinum member I’ve stayed at a lot of properties. This one was very disappointing. I brought my grandkids down for a high school football game. Two rooms. I asked for adjoining rooms but they stated they couldn’t accommodate. That’s ok, sometimes they will and sometimes they can’t. This property has no valet. Self parking only. No big deal really. They charge you 40.00 to self park. With a gate that’s good for security I guess. Last night to leave I had to pay parking at the gate. I was told after my return that was because only one of my rooms were keyed to access parking. That would have been good to know in advance. No offer to refund or credit the fee to leave last night. It wasn’t like I could back up and go to the lobby and ask with other drivers attempting to leave behind me. In addition to the parking there is ZERO concierge service. No water no coffee, nothing. One of the benefits of being a loyal lifetime member is acknowledging my loyalty and the concierge level service. I had my grandkids and thought we would be able to get coffee and cereal at the concierge. I asked about it at check in and was told the hours. No mention it was closed and no reason given as to why. I will not stay here again. Terrible service and no attempt to meet basic expectations. Tony Farrell

Front desk was pleasant. Room was ready early. The room was run down. Had an overpowered smell of febreeze. Like they were trying to cover up something. The floor cleaner they use makes all floors sticky. Conditioner was empty. Two very used roles of toilet paper.

I HATE hidden charges. And after significant tax and $40/night parking, my rate when to almost $400 /night! Couple that with riverfront construction (no access to riverfront) and difficulties connecting to room WiFi, made our experience less than acceptable. On phone or Bonvoy app, they never mention these negative “extras". So many better places|Good news was comfortable bed and nice room. Sofa bed horribly uncomfortable. No bellhops, so take care of your own bags. Been long time Marriott customer, but won’t go out of my way to stay with them again

This was our second time staying in this Marriott. Our first stay a year ago was great with no complaints. This time was a different story. The room was musty smelling. The carpet looked old and dirty. The sofa smelled like mildew. In the bathroom, the floor was dirty, the mirror was dirty and stained and the paint was chipping off of the wall.|The bellhop out front was polite but absolutely no help. The man at registration was polite but could barely speak English. I had to ask him to repeat everything. |The only thing positive about this experience was the riverfront view.| This was not the experience that one would expect when staying in a Marriott.

Thank you Marriott for such a beautiful and relaxing stay. We arrived traveling from August with thunderstorm and gully washers and the Manager Anthoni Instani (I believe) made us feel so at home. Thus was our first time and we came from California. He checked us in with a beautiful view of the Savannah River and gave us all 5 star services throughout our stay. We needed to extend for one more day and the staff had no problem providing us that. Thank you to each of you that made this stay wonderful!

Nice hotel, a bit outdated but with excellent customer service. Our reservations were cancelled at another hotel and they bounced on this hotel. They were very kind and accommodating for a last minute reservation. We only spent one night but it was a great night sleep.

Our room was room 768. It's an incredible view. You can see the sunset from this window and the sunrise. It is far far away from the ice machine, which is great. At first glance, the room looks to be clean they give you two complementary bottles of water . If you ask for more filtered water, they give it to you at the front desk. I was not happy with the cleanliness of the shower and sheets . The bar area was really a hang out for all the guests. My husband got one of the best old fashions ever he got it made a single barrel rum and the bartender muddled the orange and the cherry. There is staff everywhere to be available for help. I could not find signs for the hotel restaurant named Blue anywhere. There should be signage as to where it is in the lobby. My husband comes here for business trips on a monthly basis. This is the first time I've come with him. He likes it because of the free EV charging. There's about four spots. It's also great because it is right on the Riverwalk and there's a great view if you are given a great room. Because he is staying here often it seems like they're giving him better room choices because he staying here so much. I was super shocked at the little things that really matter in this room . When we got off the floor, the lobby right at the elevators reeks of humidity, wet smell I'm guessing it's because of the high temperatures we've been having recently but still that's all on the seventh floor. In the morning, the smell seem to have dissipated.

Love this hotel, the views, the service and everything else that you can think of in this hotel. Great location! Friendly staff! Great views of the river!

Service was good here. The desk staff was friendly. The river view from our room was outstanding. The concierge was very helpful getting us tickets to tours The room itself had several issues. A bit run down. The refrigerator had no racks. The shower door didn't stay closed. Chipped sink and toilet. I would stay here again based on location and if the room had been fixed up this would have been a 4 + star review.

This hotel is dated and expensive, but I enjoyed my stay here. I would recommend getting a room that does NOT face the atrium; and instead get one that faces the outside. I got a room with a balcony and it was fantastic! The room was clean and the AC worked just fine. The hotel all around is a bit empty and older; but I like it. The location was also very good because it was not right in the main hustle & bustle of the river street but still very close. There were plenty of parking options, but getting out with the gate and tickets was annoying. Some improvements can be made here, but overall a nice way to stay in Savannah!

Very nice hotel. A little overpriced for everything but worth the stay. The hotel was in a great location. Didn't like the fact that there was a $40 per day charge to park. The gate was never closed, so you could just drive in. Able to take ferry for free across the river. Beds were comfy, the floor was quiet, and the room location was great. I could see the water. The room could have been cleaned better, the ice machine was broken on my floor, the fridge wasn't getting cold. Had to become a marriott member to get free wifi. Staff wasn't as friendly as expected. Other than those minor things, the hotel was great. I'm sure the response to this will be the same generic response posted on everyone review.

Love this hotel as it is right on the water. The drinks are good ,the food is okay but very expensive. Not alot to choose from whne it's raining, you get what you get. The room is spacious, the bed sleeps good but the pillows are yo soft for me. Well stay here again in the future but order food for delivery if it's raining.

Great hotel with big clean rooms. Service was exceptional! The view of the river was a 10 out of 10. The concierge recommended Bella de Napoli for dinner (go there!). The bartenders Karen, Sophie and Wes were so friendly that we will make this our regular hotel when visiting Savannah.

Basically, the hotel is fine and the employees were all very friendly. The problem was I found the cleaning products used in the room and in the lobby to have an overwhelming odor of men's cologne. I thought someone must have smashed a bottle of cologne in my room but then noticed it in the common areas also. The sit down breakfast on Saturday was very annoying. Waiting to be sat by a hostess at a table first thing in the morning and then having to order off menu or the buffet was just frustrating as compared with the open buffets many hotels have. We were also sat at a high bistro table with two small children after waiting which was not ideal for kids.

Beds are horrible. Hotels are supposed to change their beds. Every 3 to 5 years. I'm almost 100% sure that they don't do this here. With all the walking that you do you need a good nights sleep and these beds just won't give it to you. I've stayed in this hotel four times. This is the last time. From now on, I'm choosing a newer hotel near the river so that I can at least get a half decent bed. I'm not quite sure what writing reviews is going to do. I doubt it's going to change a thing. I also didn't get that nice attune smell this hotel normally has. I guess if you don't mind a comfortable bed and stains on your bed and mold, coming out of the vents, then go for it. And if that's not mold in that one vent, they need to clean it, replace it, or for God sake, paint it.

This hotel has the famed location right on the river, but it's definitely an older place. The wifi in the rooms is really bad. I was working remotely and couldn't do almost anything from the room. I ended up having to spend my days in a coffee shop. The wifi is a little better in the lobby, but it was loud in there. Additionally, when we first walked into the room it did have a slight smoke/musty smell that other reviews have mentioned. The ac in the gym wasn't working so they had 2 floor fans going. The gym is the one place you really want the ac to be working! All of the staff was pretty nice so that was a plus. And housekeeping was really sweet!

Had the opportunity to stay here recently for a business/pleasure trip. As expected the hotel was nice and of course I loved the atrium courtyard - and this one was all glass with a stellar view of the Savannah River. The staff was very friendly. The in-House restaurant slightly overpriced but to be expected given the convenience and the fact that it's on the Riverfront tourist section of town. It's within Walking distance to the River front market and eateries. The hotel was clean, the rooms comfortable. It was a bit loud due to a convention going on but I know the staff did their best to keep the noise down from the attendees. Would I stay here again? If given the opportunity, I certainly would. All in all a very good experience.

I was a little surprised to see the overall rating of this place since it's a Marriott and located on the river. There is plenty of parking; but beware, if you lose your parking ticket they will charge you a STEEP $100!! They do have valet as well. We didn't use the valet. When you walk in, the lobby and bar looks really nice. The bar was very busy! They didn't have a cocktail menu easily available so we were stuck waiting for a while for that. There are no prices on the menu... that should've been my first clue! I ordered a lady lemon, which was good but small and my husband got an old fashioned which had too much ice in it for an old fashioned. Brace yourselves... $31!!!! Highway robbery. We came here for an event, and the event space was very nice. The catering staff was friendly and quick. The food was decent but cold by the time it came out. They had an event bar set up for us, with different drinks than the lobby bar (cheaper by a few dollars, but less options and not as good). They didn't have much to make most cocktails so I got a vodka and pineapple juice.

TLDR; the amenities mostly suck. Spend your money elsewhere and pick another hotel. Location is good for downtown access. The entry way is nice with a cool view of the river walk. Inside is really open and welcoming and there is a well-lit bar that is always busy. The bartenders are attentive and provide quick service. The room was big, but oddly arranged. We had a room with a connecting door but this lacked any soundproofing. All night we heard a TV blaring sports center. The next night was a bit better until 4 am when a couple of drunk people arrived to this adjoining room and proceeded to have an extremely loud verbal argument. This garrulous quarrel extending in the morning hours of 7am or so....which finally gave us some peace...until 8 am when about 3 alarm clocks blared into our room sounding like an angry Big Ben. We spent time discussing this in person before we checked out...guests will be guests, but providing a quiet atmosphere for sleep should be a minimum requirement for a hotel. Sound proofing a room from an adjoining space is not that difficult or expensive. Dismissed. Dismissed and ignored. Also, the gym exists, but barely. Clean towels and water cups. A couple of cardio machines and some dumbbells with a crappy machine in the corner. Everything was just dirty. The floor, the weights and even the door. The pool is outside and seasonal...which means closed during the "winter" in GA. Oh, $40 a night to park your car. The staff was mostly helpful, but they don't have the authority to fix this kind of problem. This a management issue. This assuredly cannot be the only time they have heard of this issue, but spending a little money to fix this does not seem to align with managements goals. Spend your money elsewhere and pick another hotel.

It was good once we asked for a room change. If they try to place you on the ground floor, decline. They have tables right outside your bedroom windows so you will have zero privacy if you like sunlight. I have to have sunlight or I feel claustrophobic. Really, they should have designed the outdoor layout to respect the bedrooms, but didn't. Very kind employees, tho!

I took my first visit to Savannah Georgia, and it certainly will not be my last! First off, if you're planning a trip to Savannah it is by far one of my most favorite cities that I've traveled to- it's romantic, historic, emotional, and just beautiful overall! I stayed at the Marriott Savannah Riverfront and I felt inclined to let others know what a convenient Location this Marriott is in regards to everything that you want to explore here in the city. For history buffs, it's the perfect location- it is the last stop on the Riverwalk and I started at the end and worked my way towards the beginning. There are 15 interpretive historical didactic panels which help visitors walk and read along the riverfront about the beginnings, the people, the economy and the waterfront community that make Savannah what it is today. This truly is a sister city to the New Orleans and Charleston South Carolina. All three cities have a very romantic waterfront field. Couple the Marriott location with the fact that it's within walking distance of hundreds of restaurants, dozens of historical tours, shopping and historical sites and you have a perfect place to rest your head and enjoy your stay. It's clean and well-kept, with the luxury you come to expect with a Marriott. I would like to personally commend an individual who assisted me during my stay who went above and beyond to help me find a solution to a problem while staying there. Sabia, who is an agent at this particular location, handled my concern and my problem with efficiency and a smile on her face. She made me feel welcome as well as helping save me from a painful evening of trying to figure out a solution- kudos to her & her team there in Savannah. I will be back to your hotel again very soon!

This hotel has a policy of NOT CLEANING ROOMS. We've been here two days and no one has shown up to clean. I have complained and been given the run around - their cleaning hours are 8 am to 1 pm... well no one showed up within that window or any other time. I have tried to speak to the manager... another run around. And we are paying $550/night! Obvoiously I cannot recommend this place although it has a good location and views.

Been attending Marine Corps balls here for the past 4 years. This year has been the worse for many reasons. 1. We had to buy a domestic beer ticket for $9. Ending up using that ticket for one beer, paying $9. 2. After the ceremony all attending guest left their tables to go wait in various long lines. Whether it was to have photos taken or getting drinks at the bars. Dinner was starting to be served following the closing of the ceremony. Once returned, all the dinner meals (untouched because all the guest were in long lines) were being taking up and thrown away by the workers. Spent $190 for two guests and we didn't have the opportunity to eat our meals.

Let me say this is by far one of THE WORST hotel experiences I've ever had at any hotel. Short version: Dirty rooms and common areas, staff is untrained, no free wi-fi, no bottled water, no amenities outside of your basic soaps and shampoos (hope you like patchouli scents) not even pen and paper in rooms. Breakfast? Hahaha. No! They'll charge you $5 for hotel coffee. There is a notice when you check in that you should alert them by midnight if you'd like Housekeeping Service the next day. So when I checked in (there was a dirty plate outside the room with food scraps on it) my room had someone else's dirty socks, dust, dirty carpets, and pink mold in the shower, I immediately let them know that yes in fact I would like service the next day. I even took a handwritten list to the front desk for them to pass off to HK Staff along with noting the dirty dish in the hallway. The next afternoon I returned from a day out, noted the same dirty dish that not only stayed there overnight (no staff walks halls at night?) but was still sitting there. Pop the door open, and sure enough... no housekeeping service. Had to change for a dinner so spoke with the SAME young lady at the desk who I handed the list to the night before. (Red hair, never wore a nametag). I'd like it done now, but if not... please do so tomorrow! She noted it again. After dinner, of course, dish still there drawing ants, and room still dirty. Day 3! Went to the desk on the way out as I now have serious doubts as to the ability of this staff to get a room cleaned and spoke with Catlin at the desk. Let her know about the list, the dish, and the issues so far. She assured me that this would be done while I was out. Returned around 4pm and... you guessed it, dish and room still in the same state. At this point I spoke with Kyle a 'manager on duty' who had your typical excuses of communication issues... blah blah blah. He was nice enough but at this point it was just comical how poorly run this hotel is. I went to the bar downstairs where the ONE! One! awesome member of this staff resides and that is Kay. She was overtly friendly and kind all three days of my stay. A diamond in this lump of coal of a property. I waited there for an hour and a half while they assured me my room would be cleaned. It was... well... a surface level clean. Mold still in shower, dust, and oh yeah, those socks were still there even after they "cleaned" the room and I told them specifically where they were. The plate did finally get picked up. When I say "cleaned" I mean they wiped things down, made the bed (not a full sheet change) and dropped off towels. They couldn't even be bothered to put them on the shelf, just dropped them on the bathroom counter. Lastly, they (the desk staff) could not even get our reservations straight. We were paying for two rooms on one card, I get that you take a credit card for incidentals, but when we tell you at check in AND check out to put ALL charges on an Amex not a Visa you would think they could at least get that done. Nope! Just looked and my Visa has a $700+ charge on it processed the day after our checkout. Called them to once again explain it and guess what? 7-10 business days before they can get anything done about it. Just avoid this "Bonvoy" Marriott

cost vs value = don't stay here! I came in for work. the posted cost was $220 for the room per night and had a view of a parking deck and new construction! The room was also loud from traffic on the main road! Rooms across the hall had a beautiful view of the river but same cost for my awful view of the construction and parking deck! also, $40 per night parking, not to mention all the extra fees attached!!! so my total was $299!!! Conceirge longe- staff was nice but room was very small and the banging of dishes being stacked and put on carts to roll out made guests jump! Food was rolled in on a cart!!! Pretty bad way to handle food! I checked out the following day and stayed out on Pooler Parkway for 1/2 the cost and much nicer hotel! I definitely don't recommend this hotel!

Short and sweet! The river walk was so bomb! We really loved this getaway to Savannah this Memorial Day weekend! We're definitely coming back!

TL/DR: Walkable. Pretty clean. Needs some serious work on Covid precautions. We stayed here for 3 nights the weekend of 3/5/21. Location: The hotel is at the far end of the riverfront. It's not in the heart of downtown, but it's perfectly walkable. We actually loved this location because we got plenty of steps in! If you're willing and able to walk, this is in a great location. It's like a brisk 5 minute walk to the end of River Street and a 15-20 minute walk to most places downtown. Covid precautions (or lack thereof): Staff were wearing masks. They have signs that say masks are required and signs that encourage social distancing. However, we were extremely disappointed in the blatant disregard for these rules. They are doing nothing to enforce them. We saw so many people without masks--even in the elevator. We tried to only get in the elevator when no one else was in it, but that certainly didn't stop people from getting right on with us. They should have signs that say only one party in the elevator at a time. Elite perks: My husband is Titanium Elite, which normally affords us free breakfast and water, but not right now due to Covid. We think it would've been very easy to just give us some water bottles when we checked in. They're offering 750 points per night to make up for it, but why not also just give us the free water? We're sure this is company-wide, so we won't hold it against this specific Marriott. They did deliver a little chocolate cake to our door for his birthday, which was a nice touch! Room: Bed was very comfortable. Plenty of space. Felt clean. We had a nice balcony with a view of the river. Very thankful we didn't have a room with a balcony that looked into the lobby of the hotel. Bathroom: Clean enough. Vent in shower could use some cleaning though. Housekeeping: They're not doing cleanings during your stay due to Covid, which we understand and appreciate! Overall, our stay here was great. But they need to do some serious work in regards to Covid precautions.

Honestly I'm giving 5 stars because we stayed here a few weekends ago and my boyfriend messed up the dates. He booked the wrong weekend. We drove over 4 hours and arrived at 11:30pm to the individual at the front desk telling us that we booked a different weekend. Although the hotel was PACKED for a conference they were able to accommodate us. I could have cried from happiness. We went to the breakfast restaurant in the morning - it's pretty overpriced for average food. I also can't expect it to not be overpriced considering we stayed in a hotel on the river in Savannah haha so don't come for me! We ate at the bar too. Same deal with the prices but the food was great. I had the shrimp tacos (wish I took a picture) and they were bomb. The following day I had the quesadillas, also really good! The bar manager was extremely kind and so were the other servers.

Clean and easy to stay at. The staff is friendly. There's a large restaurant and bar. The pool is ok. There is river walk access.

This visit has been good. Easy early check in, professional staff and clean and roomy rooms. The location and the weather could not have been more perfect. Danielle in events planning was top notch and very knowledgeable Loved this stay and another visit to our favorite Savannah hotel.

Absolutely loved our stay here, and being in the historic district right by the river was amazing. Places to eat and other shops are easily in walking distance, which is great because there is not really parking outside of the hotel. Stayed in a junior suite and was surprised (in a good way) how large the room was for the price we paid. Room and bathroom were very clean, only downside was that the walls are just a little thin, we could hear the person in the next room watching tv at night. Ambiance in the lobby area was great, very modern looking. We did however have to wait about an hour after check in time was though to be able to go to our room which was odd. Would definitely like to stay here again next time we visit Savannah!

For a Gold Elite member I was not impressed by the front desk. Restaurant staff and general staff were great. Front desk was neither welcoming nor friendly.

I didn't stay at this hotel but I did stop by the bar for a drink. The drinks were excellent and the bartender was amazing. Super friendly and attentive. Stop by and ask for Lacie, she'll take great care of you.

This Marriott hotel is located on the river, but because it is at the very end of Riverwalk the historic district and many popular tourist sights and restaurants are at least a mile away. I don't mind walking, but it was a bit of a pain maneuvering our stroller through some of the cobblestone streets during hot and humid July. If you're looking to be closer to the nightlife I would suggest a hotel more centrally located on the river. Our room overlooked the Savannah River and the indoor lobby. My mischievous toddler thought it was funny to open the blinds overlooking the lobby so we were unable to lounge in our pajamas in the morning. Because our room overlooked the lobby it also wasn't the quietest. This hotel is more geared towards business travelers and lacks the southern charm of other hotels in Savannah so it would not be my first choice next time we visit Savannah.

Horrible hotel. My room smelled like someone had just vomited and the AC was too loud and clicked. It is outdated, with bad plumbing and a disgusting scent inside the rooms. The breakfast is mediocre at best and your better off at another hotel in Savannah.

Yuk Bacteria in shower. Mold and mildew. Smell.Caked thick fibrous junk in filter. I will never stay here again Or any run of the mill Marriott my health is more important Hey Marriott please don't lie that the rooms and baths are Covid compliant. They are absolutely not.

Here getting some things ready for an event and decided to sit in the lobby area and get lunch. Morgan was very attentive and nice. I was also approached by two managers who checked to see if I needed anything. Service and food were great. People were awesome!

This location is at the end or beginning of the River (depends where you start or end). It is connected to the walkway towards all the shops and restaurants on the river so you can walk it. Wear comfortable shoes. Hotel looks like it's going through some renovations. Parking wasn't the prettiest and it does cost about 20 per night. Not unusual for spots like this nowadays. Like they say, nothing is free anymore, not even in Vegas! We checked in and upgraded to a suite with roll away beds. The room had a view of the river one side and then an patio on the other side that is inside facing overlooking the atrium of the hotel. Suite was a great size and fit us 5 ladies perfectly! Coffee at the cafe wasn't cheap and it wasn't the best but that's how hotels are. We didn't get a chance to try out the restaurants there as we ate at the restaurants on the river but should we visit again, we will definitely give it a try.

I guess that for 6 nights - $2100 I was expecting a bit more. The pros - comfortable room, location near walkway leading to riverfront. The cons - housekeeping , or lack of was a complete joke. No signs telling me I have to let them know if I want room cleaned- once that was settled- I still had to contact front desk 2 more times and literally beg for room cleaning. Swimming pool is a cement pond- fully shaded until noon time. Water is freezing cold though it has been 90 degrees for a week. Obnoxious odor of gasoline fumes from? Street? When trucks go by - conversation has to stop so loud. No water in room, WiFi $12.50 a day. Not like the Marriotts I have stayed at in the past.

Stayed here for a recent conference and I thought it was great! The location is a bit it of the way from everything but it's an easy walk! It is clean, the staff is very helpful. The rooms were a great space, but I wish there were more dresser options. The bartender in the lobby was working very hard and kept up despite it being very busy! I did think the pool was very small vs the size of the hotel. It was very underwhelming.

As a Marriott Rewards member I was very disappointed with this particular Marriott establishment. We stayed here for a wedding and had two major issues with our room. Well, let me start out by saying that the hotel is within great distance to all the shops and restaurants which is a plus! The hotel is located by an area which looks a little bit industrial it seems as though more shops are being built right around where the hotel is. Okay, now back to the issues of our room. Our heat wasn't working in our room. The vent blew out cold air. I called for room service and also had to walk down to the lobby before the maintenance man came up to fix it. I was told he may have left for the evening. We also found hair in our bed. The sheets had hair on them and were not cleaned! One of the employees came up the first time gave us sheets and said he wasn't able to put them on our bed we had to do it. He left the sheets and the luggage chart with the sheets for us to do. The sheets were too small so we then proceeded to walk back or take the elevator back down to the lobby. We insisted on speaking with a manager. The manager was already aware of the issues and apologized he gave us a credit on our room and had the proper sized sheets delivered to our room. We were extremely tired from the wedding we came into town for and didn't go to bed until wee hours of the morning due to all the hassle with our hotel. We also had to leave the next morning. We were grateful for the credit but will think twice next time of staying at this hotel.

The day of check out, Sunday. I planned to check out at noon. My plane was departing at two. Our Marriott status is Lifetime Titanium Elite and this year we are Ambassador Elites. Meaning we are entitled to late check out. Housekeeping first knocked on my hotel door at ten. I did tell her I was checking out about eleven-thirty. A different person in housekeeping knocked on my hotel door a little after ten-thirty. I repeated again, I'm checking out about eleven-thirty. A few minutes go by, the first person from housekeeping who knocked on my door at ten. She's back without knocking and enter the room. She rudely says, "Are you leaving?" I repeated eleven-thirty. It doesn't stop there. A new person from Housekeeping shows up with a clipboard in her hand. Same Ol' thing. Ruining otherwise a perfectly great stay! I was there for the Savannah Food and Wine Festival. But I got so much more. I receive each morning a wealth of information from the Gentlemen standing in front of the hotel greeting guest. Those guys made you feel welcome. They were more like friends suggesting this restaurants, or this boutique or this ice cream shop. And after a long day I looked forward to relaxing in the Concierge Lounge catching up with the host. I think we all were vying for his attention. On top of that, the food was delicious, atmosphere excellent. I'll post pictures of the food too. The Atrium/lobby is gorgeous! Floor to ceilings window facing the Savannah River. Plenty of room to sit and people watch. There's a nice size bar to accommodate more than twenty people. I adore my room, beautiful décor, and spacious. The hotel clerk and I joked about my room number, 666. He did give me a option of changing rooms. But, oh no! The balcony outlook in this room I bet is better than any other room. Just kidding, but I had a lovely view. I enjoyed myself and will stay here again!

Headquarters hotel for a work conference. Definitely nothing outstanding- and really pretty average. I found the people that worked here to be very nice and wanting to please. The housekeeping and front desk staff were outstanding. Straight up though, the hotel is tired. Yes the room had some upgrades- bedding and towels and flooring and some furniture but lots of different aspects were just old. I took a shower and the hand held cord came out of the wall!! Yes maintenance fixed it, but geez . The hot water takes... not kidding- about 5 minutes to get to my seventh floor. They do have what seems to be a really nice menu in the lobby bar area- I got shrimp cargo? Something like escargot but with shrimp and a ton of melted cheese- ughh. Awful choice, I'll leave it at that. Again.., service staff was terrific. This hotel is a 2.5 star with need for work. The management of this hotel should be very grateful for the hard working staff they have. It's along the river which is nice I guess if you have a room overlooking but otherwise nothing special.

This place does have rooms. Lipstick on a pig is the only way I can describe this property. Room rates are priced according to a full service "nice" hotel. Look at the nice photos because it goes down from there. Bugs in our super humid (uncomfortably humid) and hot swamp room. The "balcony" is actually overlooking some strange atrium and here's the best part: it's shared. So someone in another room can just stand at your window and stare you down. I would not be able to recommend this hotel for much other than a refugee shelter in an emergency. Go elsewhere. Just to add I did speak with the front desk, maintenance, and had to call Marriott corporate. This place is horribly managed.

We were at another Marriott in town and it was so filthy we left and came to this one. MUCH MUCH cleaner! The is large with a sitting area/couch (King suite) and the bed was comfortable, Room smelled clean without being overly perfumed. IF quiet, is your plan be sure to request a room that does not overlook the atrium, the bar is down there and got pretty noisy Friday night actually woke us up. I did like the view of the river but could have had a room with a view without the atrium noise. The staff was very friendly, and helpful. The Marriott app makes check-in and out a breeze. Plenty of parking. A short river (4-5 blocks) walk to the trolly stop plenty of food and shopping in the historic district. The cauliflower appetizer is yummy! Avoid dining there, basic breakfast cost us $40. Be sure to visit Tybee, beach short drive.

After starting our stay in Savanah at a nearby boutique Marriott that was sub par this place was amazing. Clean comfortable.

Walked in and it smelled amazing. Front desk staff was friendly. Guy running the valet/parking situation in front of the hotel was not amazing. He almost got me ran over by directing a very large truck to pull in between my car and another car while we were unloading. Room was nice. Air conditioner made a horrid noise every time it kicked on keeping us awake all night both nights and didn't cool the room properly. The bar and food service close early. Shower doors are huge pieces of glass that are not maintained. The roller on the glass door was loose and door came down while I was in the shower. Dangerous and extremely glad my child was not in the shower when it came off. If you choose not to use valet or valet is closed when you arrive, parking spaces are VERY small and for $40/night, I would expect parking a decent distance away, but we had to park pretty far away. Lots of other options for hotels available in the area that would probably be better option if you're looking for a good night's sleep for your money. We didn't sleep much bc of noise and being hot.

This hotel is expansive and right on the water. You can see cargo ships go by from the balcony. There is a spa here. If is close the river walk. Rooms are big and quiet. There is a nice bar and offers food and room service til 11 pm. There is an attached parking garage too.

Would definitely stay here again. Passing through (long story) and Nadine was fantastic at the front desk. We talked about Game of Thrones (HBO access in the room), the free water taxi, and where to go tomorrow on our short stay in Savannah. We ate at the Atrium bar (lunch and dinner restaurant) as Blue is just for breakfast. Dawn was our bartender and server extraordinaire (and she named the restaurant).She made great drinks, talked about places we should see and served up fantastic meals. My Lemon Chicken Picatta was delicious and filling. Hubby's meal was also good and we had no room for dessert. Dawn did mention we could get local favorite Leopold's ice cream at the little shop by the front desk. The room was beautiful and functional and had an excellent view off of the balcony. My only complaints are the AC would not kick on - even when the thermostat was at 60 degrees and high fan it was the same constant low level of air. It was not comfortable after we both showered in the morning and the bathroom had no vent for steam. All the steamy air just stayed in the room and made it hot. Another minor issue is the lack of lighting in the bathroom. I know the big back-lit mirror looks fancy and soothing but it sucks to put makeup on. And the mirror was all steamed up from the showers (hair dryer did take care of that). Despite these two inconveniences, the bed was comfy, we slept well, and enjoyed our stay.

As Marriott platinum elite members I don't think we have ever given a property less than four stars, ever. But the blatant disregard for social distancing and "mandatory mask wearing" at this property was so offputting that we quarantined in our room for our entire stay. To make matters worse their phone system for obtaining room service was down and so we had to go to the bar area that was filled with people not wearing masks and not social distancing to find out how to order food. Once there we were told that the kitchen is at the other end of the building and there was no way to order food because system was down. There was no way we were going to eat at any of the restaurants on this property and unlike other reviewers we were not about to wander around looking at The cool items this hotel had to offer. We were quite lucky when a worker from the kitchen came to the bar to deliver food and we gave our order to him. Not too long later our "room service" arrived. We are learning to manage our expectations with COVID however we paid almost $40 for a burger and a quesadilla to be delivered in a brown paper bag in to-go packaging. I am all for takeout, but not if you are going to charge room service prices for it. The two stars are for the excellent shower; very hot water and great pressure. And an extremely comfortable and quiet bed. My husband got up twice and I didn't even feel him leave the bed. The room was nicely appointed with mid century furniture however we were really turned off by the "super spreader" atmosphere in the lobby and bar area. Lastly, this appeared to be a dated property in need of a deep clean; from hallway carpets to elevators. The new girl at the front desk was very charming and we felt badly she was left to explain how 750 points could make up for a closed concierge and no breakfast. There is a reason we stay exclusively at Marriott properties; we will not return or recommend this property on our next trip to Savannah.

only good thing about this place is the breakfast restaurant. the food & service there was amazing.. BUT My parents planned a trip for my birthday & we stayed here at the marriott. we went to lay in bed the first night we stayed at 10:30 pm & saw a blood stain on the sheets. we also had pills underneath the counter in the bathroom. we called the front desk & they didn't come up for about 15-20 minutes. when they did the cleaner didn't have his supplies & had to leave about 4 or 5 times just to get us clean sheets. by the time the room was finally cleaned it was 11:15. we went to the front desk to the manager & he said he'd make sure it was cleaned while we were out the next day. fast forward to the next day. we went out for the whole day. neither of our 2 rooms were cleaned. the cleaning people were a door down from us when we left yet they never came. we went to the manager again & told him our room still was not cleaned multiple times & it never got cleaned. by the time we got back at 10 pm last night it still wasn't cleaned & we didn't feel like waiting for bed until they finally decided to clean our room. either the manager doesn't care or the cleaning people don't. HORRIBLE SERVICE. HORRIBLE HOTEL. especially for $400 a night. WILL NEVER BE COMING BACK!!! ruined our entire weekend. extremely disappointed. & apparently this is normal according to the reviews.

I did not stay at this hotel, but I did visit as part of my visit to the riverwalk. This place is really amazing to walk through. Lots of stuff to see, fossils, gems, shops, even a cool bar. So even if you don't stay, go have a look inside. You won't be disappointed.

After over 1500 Marriott hotel nights at countless properties in developed and underdeveloped places around the world, I can attest this is THE WORST Marriott I have ever experienced. This is a woefully neglected property with filthy carpet, a bajillion coats of (horribly applied) paint trying to mask the aged and worn out halls, rooms and common spaces. The mattresses should have been burned a decade ago. The slider doors replaced with safe, properly working doors that correctly lock. The non-working AC makes guest and meeting rooms a miserable sweat box. Why this failure of a hotel still bears a Marriott logo is beyond me. A Motel 6 or decrepit Howard Johnson's would be a more pleasant experience. There's are dozens of excellent hotel choices in downtown Savannah. THIS IS NOT ONE OF THEM!

The customer service in the Lounge is below subpar, and I felt discriminated against due to being an openly gay black female. The staff watched me as I waited for someone to take my order. After standing at the bar for approximately 5 minutes, watching the bartenders wait on other customers. I then asked a waiter if I could order something, and he told me, "You have to get it from them." I stood patiently waiting when the bartender waited on a heterosexual Caucasian couple and skipped right over me. The other waiter walked over to a table of Caucasians as soon as they sat took their order and I had to get up from my seat and walk to bar and still didn't receive any service. I must say that I am really shocked by the behavior of the staff here. I didn't realize that this establishment condones this type of behavior from their staff. I just arrived, what a way to start a birthday celebration.