Marriott Syracuse Downtown

The Marriott is a lovely hotel that retains its historic beginnings. The room doors are made of a beautiful wood with inlaid numbers. Our room was nice. It would have been a nicer stay if there were robes and slippers. Also, the safe is near the floor which makes it difficult to access. The employees were very nice, especially Elif at reception and Gonzolo in the M Club.

Fantastic location and walkable in downtown Syracuse. Easy walk to good restaurants and Landmark Theater. Very friendly staff. Rooms are spacious. They feel a little old but clean. Gorgeous building. Definitely a good spot to stay.

Came here for a wedding reception. This historic hotel used to be the Syracuse hotel, which ended up being trashy back in the day. However, the hotel has been refurbished from what I understand with some better looking amenities. The event space that we were in was absolutely beautiful. Huge tall high ceilings great open space. Very conducive for wedding reception. The elevators were very very small and some of the decor looked outdated. The staff that served us and that we ran into were absolutely amazing. Very patient with the guests at this wedding reception. The immediate area around the hotel really has nothing as a draw. It's kind of like in the city with some construction nearby. I guess once the construction gets done and maybe business start coming back into the city it might be better? Cannot attest to any of the rooms.

If you’re into historic architecture, you’ll love it here. For me personally, it gave me “The Shining” vibes. I was literally expecting the twin girls to be waiting at the end of the hallway. In all seriousness, the staff was fantastic. The lobby was elegant even if not my personal vibe. The room was large, the bed was extremely comfortable, A/C was cold as was the fridge. The downside to the room for me was the wallpaper, windows and window sills. The windows were quite dirty on the outside and the window sills looked like they haven’t been wiped down in a long time. The bathroom has a huge plus of getting natural sunlight from the large window which is a rarity. Other than the windows and loud squeaking of the door when opening and closing it, I like it and would visit again. It has a unique “charm”.

Quick recommendation to the Syracuse community, along with all Bonvoy members. If you're in this area, we strongly recommend you stay at the Marriott Downtown Syracuse. It's a great property, with lots of character. More importantly, the service has been tremendous. Specifically, I would like to thank T for a job well done! He was polite, professional and knowledgeable, Overall, a terrific property. One of my favorite in the country. Signed fat & bald

Do not stay here! Less than 1 star. I’m so disgusted with this particular Marriott. I always stay in a Marriott property but never again at this one. From the time you enter in the doors, the carpet is soiled and completely warn down. The entrance of the building hasn’t been cleaned in forever by the looks of things. That was my first impression of this hotel. The smell is nice but only in the lobby. There was literally a problem with almost everything. I’ve never encountered a situation like this with Marriott. From having my room re-cleaned, no fresh towels, soiled carpet, needed body wash, bathroom tissue, old broken furniture, and valet wasn’t on top of their game. Was given a ticket to call when you wanted your car to be brought around, for what? you still had to give valet your ticket number and wait another 10-15 minutes for your car. I have always enjoyed Marriott properties for their customer service, cleanliness, value for your buck, and mostly, the overall experience. This particular property needs to close down until they’ve completely renovated the entire property.

My sister paid $600.00 for two nights at this hotel for 3 people. The room was awful. They didn't even clean it, it seems. They just took out the garbage when we were there. The furniture looked terrible, the bathroom was dirty, the sink clogged, the light fixtures half of them working. The coffee maker seems it hasn't been cleaned in years. Most of the staff were nice. You have to go to the lobby every time you need water or to ask for cards for breakfast this should be given once the guests do the check-in. And have water in the room. They do have an stunning lobby ceiling I guess this is the only feature that keeps people coming to this hotel.

We’ve stayed at this hotel every summer since 2018. We have a golden doodle and the hotel is pet friendly. The first year was terrific. During Covid, the service was bad. This was understandable. However, the service has never recovered. There’s not enough staff. No one could help us with our bags. I had to go to the front desk and complain to even get a cart so I could bring in my own luggage. It’s a cryin shame because it was such a nice building and renovation. But the woodwork is getting beat up. We have a room for 2 guests; there’s only one set of towels.||This is a management problem. The hotel is extremely understaffed. I see the manager here replying to the complaints. It seems like this hotel is going to go under, it’s too bad. We will be looking elsewhere next year.