Luciana F.
Google
What truly defines the Marriott experience—especially in comparison to other hotels—is something that, in Portuguese, we call capricho.
Even the simplest house can feel lush when there is capricho. Marriott is already elegant and refined, but what sets it apart is the care and intention behind every detail: the small comforts that make daily life easier, thoughtful laundry and recycling facilities, cleanliness support when you need it, and the way everything has its own well-designed place.
You see it in how towels are folded, in the small pillows, the picture frames, and in the quiet attention given to things many would overlook. This level of care—this capricho—is what truly makes Marriott different.
Because of this, staying at Marriott doesn’t feel transient or uncomfortable. It feels warm, empowering, and genuinely luxurious — like living in a house designed to support you fully, where everything you might need is already at your fingertips. There is a clear sense of being cared for and privileged, without excess or ostentation.
I would also like to highlight the staff member who operates the boat crossing, Captain Tyler. The crossing itself—through two particularly enjoyable areas of the resort—is genuinely fun, and his consistently positive energy and professionalism elevate the experience. His attitude made the journey memorable for our family and reflects very well on the Marriott team. He clearly enjoys what he does, and that joy carries through to every interaction.
ACTIVITIES
I would also like to recognize Joshua, the Activities Director, whose presence truly stood out. We spent over an hour with him playing bocce, learning not only the rules but different techniques and strategies, and discovering a new activity in a way that felt engaging and natural. What made the experience exceptional, however, was the quality of the conversation — thoughtful, generous, and genuinely human. We spoke about hospitality, family life, career paths, and shared experiences, and he created a space that felt both welcoming and enriching. His care for people, his passion for mentoring and youth development, and the way he engages with guests reflect a rare level of dedication. He brings warmth, purpose, and a sense of connection that elevates the role far beyond all the activities.
A heartfelt thank you to Nely, Gabe, and Rosana, who, over seven days of varied activities, helped foster a warm, inclusive atmosphere. Their energy and engagement added a sense of shared enjoyment that made the experience feel connected, lively, and genuinely fun.