Marshalls

I recently had one of the most unsettling and disappointing shopping experiences I’ve ever had at this Marshalls location. What should have been a simple, calm visit with my wife after the New Year turned into something that left us feeling targeted, disrespected, and deeply uncomfortable, to the point where we questioned whether we were being racially profiled. At first, everything felt normal. My wife and I were browsing in a narrow aisle near the front of the store. The first employee who passed us did so politely, saying “excuse me” and moving around us without issue. But moments later, another employee came from behind the register area and walked directly toward us. Before we could even step aside, she tried to force her way between my wife and me — no “excuse me,” no acknowledgment, nothing. It was abrupt, intrusive, and completely unnecessary. We exchanged a look, both of us confused and uncomfortable, but we tried to brush it off. Unfortunately, the behavior didn’t stop there. We noticed this same employee repeatedly appearing in our area, hovering and watching us in a way that felt unnatural. At first, we tried to give her the benefit of the doubt, maybe she had tasks to complete nearby. But when we moved to the opposite side of the store, she followed. And again, she attempted to walk directly between us. This time she said, “excuse me,” but the tone was cold and insincere. It felt less like courtesy and more like a performance, something she said only because she knew we were watching her behavior closely. By that point, the pattern was impossible to ignore. It felt intentional. It felt targeted. And it felt wrong. My wife and I were no longer browsing. We were tense. We were aware of every movement around us. We were questioning why we were being singled out. No one should have to feel that way while simply trying to shop. When we finally checked out, the cashier who helped us was kind and professional, which we appreciated. But the emotional impact of what had happened overshadowed everything else. We left the store feeling unwelcome, judged, and singled out for reasons we should never have had to question. This location is convenient and usually has great selection, but after what felt like racial profiling and intimidation, we made the decision not to return. I was in the store around midday on the 11th of JAN 2026, and I am confident that store leadership can review the cameras to see exactly what occurred. To Marshalls leadership: I hope you take this seriously. No customer should walk into your store and leave feeling the way we did. To fellow shoppers: trust your instincts and stay aware. Experiences like this can happen when you least expect them, and no one deserves to feel targeted or uncomfortable while simply trying to shop.

This location is always very well organized with a large selection to choose from. Employees are usually friendly. My only complaint is that the line is often long and slow moving. Definitely not the place to go if you're in a rush. Fitting rooms are open again.

I had a return to make. The manager was very nice and tried to help me resolve my problem. I appreciated the time and effort he gave me.

White blonde female employees staring me down as I shopped last night. Do better. I should’ve stolen something smh

Marshall’s store in Mechanicsville, VA, is a standout destination for home decor and goods. From the moment I walked in, I was impressed by the store’s cleanliness and the well-organized layout, making it easy to navigate and find exactly what I needed. The associates were exceptionally professional, offering assistance without being intrusive, and they truly enhanced the overall shopping experience. The store is a breath of fresh air, combining quality products with excellent customer service. I highly recommend visiting for a hassle-free and enjoyable shopping experience. Visited on a late Sunday afternoon: not too busy.

NADA!!! I was just browsing at the store. Then a nice person started communication with her nice Smile. And asked me if I need help?? Then she explained that I can save more on my purchase. I asked how? She showed me the new collection area, and the clearance section. She showed me all what a woman needs for less price. Then recommended me to open a credit card to get points & use them as discount... I really liked the idea & bought for my husband and myself. And since then I became a loyal customer to Mechanicsville Marshall's Store because of NADA. I never forget her Smile, polite, advices and her professionalism!!!! NADA is really an Asset to the Company. Thank you so much NADA.

Great deals! I couldn't believe how much I got for $40! Those were only two of the ten things I got. Will absolutely return!

Clean store, friendly staff, and had exactly what I was looking for. I needed a solid color long sleeve shirt for my college American Sign Language class. I was able to locate the shirt quickly as the racks were organized and easy to sort through. The Price was decent, then again Marshalls usually doesn't disappoint when it comes to pricing. Overall this was a great location. Thanks for all the hard work the staff puts in!

awful customer service from management "Vicky" Quite rude and seemed frustrated or annoyed with just doing her job. Put a smile on and have some human decency.

I'm personally not a big fan of Mechanicsville, but happen to be in the area so I thought I would check out their Marshalls. I was pleasantly surprised upon entering the store. Everyone was extremely pleasant and made sure to speak. When walking around everything seems like it was in its place and extremely organized. It also may just be me, but I felt like this location had more variety. For example, the located on Staples Mill has one row of pet items. However, this location had almost 4. This location also had a big jewelry selection that was affordable but impressive.

Marshall's is where I go to escape!! I come here to stress shop all of my favorite things. The beauty section at the location is great! They have so many items to choose from : oils, hair ties, fragrances, hair straitened, shower brushes,ect. You name it they have it!! As much as I love the cosmetic section it can become a bit of a scavenger hunt trying to find things. Some items are open or missing pieces. The home goods area of the store is also my favorite! They have Sooooo many great items I never knew I needed but always seem to make perfect sense when I bring them home. The plants. Seasonal decor, kitchenware all of it! I LOVE IT!!

Visited this Marshall's in Mechanicsville near Kohl's and BJs. Always have great selections and good prices. The store is always clean. However the employees need training. If customers are in a line or waiting to get checked out , employees Should not be talking to each other having a whole conversation while at the checkout line. These young girls need to monitored more closely by management here. They lack professionalism and customer service skills.

This store always has a lot of inventory and selection. Seems to have a high focus on home goods over clothes lately. The staff is always friendly at the check outs and my kids and I often have good finds when we stop in. Having visited some other locations, I often stop in this one when I am in the area. I recommend

I always find the best things at this location. Marshalls is great, with the best prices. You can't go wrong! There isn't much staff here but they have lots to choose from and they always have my size in shoes :).

I love this Marshall's mainly because I can always find whatever I need at a reasonable price. I shop here for anything from clothing to home decor. There is something for every member of the family to love and enjoy. I appreciate how far this location has come since it opened. I like how they reorganized the store. The staff is usually friendly and helpful. They do offer layaway for future reference. Have a good selection of clearance items typically as well. I do recommend checking out their cute reusable bags that they typically keep near the checkout lines (p. s. You can beat .99 cent bags). I also really love how you can take as many items into the fitting room as you want because it makes the trying on/decision process easier.