James R.
Google
At the risk of upsetting whoever is in charge of responding to the reviews here, I'm going to leave an honest *OPINION* of my experience at Marsh's Library.
Simply put, my girlfriend and I were not impressed. To start, the price is a bit wild for what you get. You can argue that it's a charity (?) and that you let kids in for free etc, but for two adults that doesn't take the edge off that you've just paid €14 to walk through almost 3 identical rooms of offlimit books, with sparse information about anything. If you are expecting more than seeing a few book shelves then you'll be sorely disappointed.
Here's a short list of things that I had some issue with that could be easily improved.
1. The price - its an "experience" that could take some people 10 minutes. While we tried to prolong our visit, there really isn't much to see. Reduce the price and/or add more content to read (an audio guide included in the price would be a perfect solution for this)...and no, lego pieces scattered across shelves does not count. And neither does the short 2 page leaflet handed to us at the door.
2. We were told when we entered, by the staff, that the library has remained "untouched" as it would have been even when Stoker would have visited. Does tacky fairy lights strung between the bookshelves, lego pieces among the books and garish postboxes between shelves not count? Call me boring but I found these to be intrusive to the experience, only acting to detract from an authentic and preserved old library experience.
3. You've mentioned that staff are there if you had questions...but they are only placed at the very beginning of the visit and then in the gift shop at the end. If I had a question about, for example, the cages where readers would have been locked in during their stay, do you want the visitors to walk all the way back to the start, grab a member of staff, march them to the cages and then ask questions there? Why not have a member of staff in each room that can offer information, insights into book restoration, add interesting facts about certain books or noteworthy people? I've seen in other reviews people mentioning bullet holes in books, which I didn't even know were there...how can I ask a question about that if I don't even know they exist? Why not put up more small signs with information about noteworthy books. For example 'If you look to the top right corner of this shelf, you will notice a bullet hole in the spine of the red book. This bullet hole was caused by etc etc". This could also be solved by adding an audioguide to the experience.
4. The garden is nothing to be marvelled at. Its literally just the back of the building with some muddy grass. I'm not sure why this is something visitors should be excited for. Did someone noteworthy used to read here? Did something important happen here? I wouldn't know because there is nothing to tell us so.
5. Why not repurpose just one of the shelf bays, with replica books, so visitors can enter the space for photo opportunities, sit down and see what it was like to enter such a space. Maybe this is less feasible due to having to move books etc, but just a thought.
Please take this review as a genuine attempt to highlight some of the issues visitors may have, and I have offered several ways the overall experience can be enhanced. For example, all you need to do is go next door, see how St Patricks Cathedral have implemented their audioguide (included in the price of entry) and do the same - I really do believe this will enhance the experience of visitors, particularly those compelled to leave low ratings. Plus, people can choose whether they want an audioguide or not, so it does not spoil the experience of those just wanting to meander the bookshelves.
I hope we can visit again in the future, and hopefully some improvements can be made so I can increase the score of my rating. Thank you.