Sophana C.
Google
I stayed at this hotel for 4 nights and, unfortunately, my experience was disappointing.
Upon arrival, we were checked into a room that was already in use by other guests. After pointing this out at the front desk, we were transferred to another room. The following day, our room was neither cleaned nor serviced, and to make matters worse, the room light stopped working. I had to return to the front desk to report the issues. The light was repaired and the room was finally cleaned the day after.
On the 3rd day, however, the room was again not cleaned. Since I came back late in the room I did not ask for service and reported the next morning at the counter when we checked out. The receptionist barely showed concerned about my complaints related to the repeated missing cleaning during our stay.
While some staff did respond to complaints, the repeated problems and the need to chase for solutions made our stay stressful rather than relaxing. Sadly, I would not recommend this hotel based on my experience.