Marunouchi Hotel

Great location, direct access from Tokyo station. Comfortable beds. Bathroom has essential amenities. However, wifi signal in room is a little weak, kept kicking us out. Another point to note for future travellers is that the breakfast is a choice between Western breakfast and Japanese breakfast - you can make only 1 choice per day. Western breakfast is a buffet plus one standard dish (eggs or/and toast) from a menu. Japanese breakfast is a standard breakfast set (no choices). Hence, those who are expecting a typical hearty Japanese/Western buffet spread like other chain hotels may feel disappointed with the breakfast arrangement at Hotel Marunouchi. But overall, it's a pleasant and comfortable stay.

During our five-day trip to Tokyo, I stayed at two hotels near Tokyo Station: Hotel Ryumeikan Tokyo and the Marunouchi Hotel. I much preferred Hotel Ryumeikan Tokyo for its amicable, down-to-earth, and attentive service. By contrast, the Marunouchi Hotel felt somewhat cold in atmosphere. The guest room was very small, making it difficult to move around comfortably. While the entrance area was spacious, this seemed wasted as the main part of the room remained too compact. The much-advertised view of the train station was also not particularly impressive. The breakfast buffet did not feel worth the price given the limited variety offered. We approached the front desk at night before checking out next day early morning, when I asked a staff member if she could kindly assist me in booking the airport bus, she was about to confirm. However, before she could do so, another staff member intervened and spoke to the first staff in Japanese. Following that exchange, the first staff member declined my request, saying she could only assist if I encountered any problems later. I believe it would have been more appropriate if the second staff had communicated to her colleague in English when discussing how to handle my request, or if the second staff member had taken responsibility to address it directly. Based on this experience, I felt the quality of service did not reflect the standard or value expected from a hotel of this level. Another issue arose with the delivery of peppermint oil. Although the item was delivered, there was no message to notify us upon our return. I had to call the front desk, after which the item was promptly delivered. Yet on the morning of our check-out, we unexpectedly received a delayed notification message. This suggests that communication and coordination among the front desk staff has considerable room for improvement.

A very well appointed and nicely designed hotel located adjacent to Tokyo Station. Impeccably clean and while the rooms are small, they’re spacious by Tokyo standards. Friendly and helpful staff. Lovely views of the station. Excellent toiletries. I would happily stay again, quite a good value.

Excellent hotel in a excellent location. The hotel is located right between the metro station and JR train station. This means you have both several metro lines, many JR local lines and Shinkansen within 5 minutes walk from the hotel. |The hotel is newly renovated and the rooms is as good as new. The hotel is very clean with a vibe of being luxurious. The Staff is very friendly and always greets you with a smile when you pass by the reception. Room keeping is nearly invisible but still manage to keep rooms cleaned and well kept. I usually leave the room a bit late after breakfast and usually run into the cleaning staff. But at this hotel I never encountered them once and only saw one through the window in the hallway. Still they kept my room cleaned even when I was just out for a 2 hours before returning. ||The room is spacious and got a good layout. The bathroom got lots of space to store your things and both shower and bathtub is in the room along with a modern japanese toilette. The rooms come with a closet with space for 6 hangers. A small area with a water cooker and selection of tea and coffee. The fridge is standard size but is very silent. I had a steamer in my room that looked new and was very easy to use. There's also a bench for your luggage making it easy to open and close is without having it on the floor. ||Breakfast is very good. It consist of a main dish and a small buffet. Theres a nice selection you can choose a main dish from and the buffet is big enough that it could suffice as a stand alone option. However the buffet is meant as a compliment to the main dish so dont expect a huge variety. It still got the usual stuff like bacon, sausage, soup, curry, bread, cold cuts, fruits, cereal and nice salad bar.||So why dont I give 5 stars?|Well there are a few things that I didnt like.|1. The AC is loud even on low making it difficult to sleep if noise is an issue. On medium and high its so loud you cant be in the room. However the AC is effective so low is more than enough to keep the room cool. But if you are a light sleeper you wont be able to sleep with the ac on unless you bring ear plugs.|2. There is a light panel beside the bed making it easy to control all lights in the room from the bed. But for some reason there is a blue diode on one of the switches which turns on when you turn of the light. So at night time when everything is off, there will be a blue light from diode on both sides to the bed that will light up the room. I had to put tape over the light to be able to sleep.|3. The room door isnt completely sealed. There is a small gap at the bottom and you an actually see through it if you lie on the floor. That means sound and light goes in and out through this gap. Strange choice to no have the door completely sealed off.||However these 3 things doesn't overshadow the fact that the hotel is excellent in every other way.|I will stay here again on my next trip to Tokyo and recommend this hotel strongly.

Traveling with two pre-teens we wanted a hotel that was conveniently located to help us ease in to our Japan tour. This hotel fitted the bill perfectly - it is quite a business-oriented hotel, as you’d expect being a business district and right next to Tokyo station, but it has a vibe of calmness and comfort. The staff are discreet and professional and super-helpful. We stayed in a double room with two beds - just about big enough for the four of us for a couple of nights.

Amazing location, service and room layout. Unlike typical hotel in Tokyo, the room size is decent, there’s space for 2 huge luggage and space to walk. The hotel location is superb, within walking distance from Tokyo and Otemchi station. It’s super accessible to touristy areas by train and also good for business. The place is super clean and staff service is fantastic. Will definitely return to this hotel when I visit again!

It was my first time visiting Tokyo, and I felt truly lucky to stay at Marunouchi Hotel. Perfectly located just steps from Tokyo Station, the hotel offers outstanding convenience—surrounded by iconic landmarks, shopping, and dining options all within easy walking distance. Famous attractions such as the Imperial Palace and its beautiful East Gardens, the historic Marunouchi Brick Square, and the elegant shopping streets of Ginza are all nearby. Even Tokyo International Forum and Nihonbashi are just a short stroll away. The room was clean, comfortable, and exceeded my expectations. Every detail—from the warm hospitality to the thoughtful amenities—reflected a genuine sense of care and quality. A wonderful choice for travelers seeking a smooth and memorable stay in the heart of the city. I sincerely hope to return again soon. Until next time.

I stayed at the Marunouchi Hotel after running the Tokyo Marathon, and I couldn’t have picked a better place. The location is unbeatable, just steps from Tokyo Station and about 200 meters from the marathon finish line. It was incredibly convenient to return and rest after the race. The rooms are immaculately clean, and housekeeping does a fantastic job restocking amenities daily. I was genuinely impressed by the range of items provided, pajamas, air filters, skincare products, loofah, and more. Maybe it’s because this was my first time in Japan and staying at a Japanese hotel, but I was surprised to learn this is only considered a 4-star property. The service and attention to detail easily felt 5-star to me. The beddings were also incredibly soft and comfortable, which made a huge difference after a long day on my feet. Thank you, Marunouchi Hotel, for giving me such a warm and memorable first impression of Japanese hospitality. I would absolutely stay here again!

Excellent location right at tokyo station. A little pricey but still the least expensive of all the closest hotels at the station. There are lots of places to walk to with a few convenient stores a few min walk away. You have to take the elevator to get to the lobby area to check in. You then take another elevator to the rooms. Check out is at 12 pm which is pretty late for a hotel so you can definitely relax here before you need to head off to the airport. Some of the staff speaks english and they were very friendly. Would recommend staying here if you are looking for a place right at the station. A little expensive (we paid a little over $300 a night) but very convenient.

Hotel is right at the Tokyo train station for when the trains arrive there. Really quick stay here for one night before we left to our next location the next morning. Rooms were clean and fairly average size compared to most Japan housing. You'll need to take the elevators to the hotel when you see the entrance but closely located to many shops, restaurants, and transportation. Great location and quick stay! Only feedback is that the towels are a bit rough and can be softer.

Convenient location, comfortable room and wonderful hospitality! We needed a convenient hotel when we returned from Matsumoto and we decided to give Marounouchi a try. Located right next to Tokyo train station, this hotel can be accessed from Marounochi North exit from Tokyo station. The reception is on the 7th floor and guest rooms are from 9th floor and upwards. Overall, I like the ambiance of the hotel as it felt classy and spacious. Staff speaks moderate to good English and check in was fast. They helped us with our bags and walked us to our room and showed us around. As for amenities, there is a gym with limited machines and a business center on the 9th floor. For restaurants, there is a good French restaurant on the 8th floor and some Asian restaurants on the 7th floor. Our room felt spacious with 2 twin beds, a closet and a good sized bathroom. Our room cost about $1,070 for three night and it included choices of wonderful Japanese or Western style breakfast. The hotel is very close to Tokyo train station but we heard no noise from our room. Overall, a solid choice for a convenient hotel location in Tokyo.

Really nice hotel. I stayed on the 9th floor, which is the conference floor. The gym is also on that floor. My stay was very comfortable and quiet. The room was a good size for Japan standards. The hotel is comfortably located right in front of Tokyo station. Its on the seventh floor of a shopping center, I forget the name. Overall, I had a great stay and there and really enjoyed the breakfast included with my room. I also walked to the imperial palace, which was abouy a 10 minute walk. The staff was extremely helpful and friendly. I would definitely stay there again. They were great at helping me make reservations to get to the airport. I recommend this hotel!

Nice hotel located in what appeared to be the financial district. Right across from Tokyo Station, so you can easily take the train/subway anywhere you need to go. I was surprised at how QUIET this room was, considering I was overlooking the actual train station! I was on the 17th floor. The blinds kept out all the light. The bed was SUPER COMFORTABLE. SUPER SUPER COMFORTABLE. The water pressure in the shower was great. A very small room, but had everything you might need in it. Service at the concierge was very good, they spoke pretty good English for the most part. This hotel is attached to a mall, so you do have the convenience of a Family Mart (convenience/grocery store) that's open until midnight, and has excellent selections of everything from toiletries to snacks. The buffet breakfast was a bit disappointing; you had to choose between Japanese set meal or American buffet, you couldn't do both (unlike at the hotel we stayed at in Yokohama). So if you are dining with a guest, you have to make a decision, as they're on different floors even! The American breakfast also allowed you to order an egg/meat set, but not buffet style for that - most of the buffet part was pretty boring. So you could probably skip the breakfast and just go out to eat somewhere better! They do offer "to go" cups for the coffee in the morning, though, which is nice.

Very nice hotel. Comfortable. in the heart of the Marunouchi district and very convenient. The morning breakfast buffet is just ok. Pretty modest offerings relative to the hotel.

Wifi was not reliable at first but improved. Staff was always friendly and helpful! There was no gym or pool No hotel bar; you had to go into one of the restaurants or order room service to get food or drinks. The American breakfast was not bad, as expected it was expensive, but the quality of the food and service was good. The room was very clean. House keeping accidentally broke my husbands beard trimmer while cleaning. They left us a note, so we went and spoke to someone at the front desk. They gave us cash and a card for 2 free drinks. This hotel is not meant for longer stays, not a lot of storage space, three drawers and a closet. Which is common in most hotels in the area. Nice to get a free bottle of water each day. Quiet even though you could see the train station, we were on the 15th floor. Hard to locate in the maze of Tokyo station and google maps had a hard time working in Tokyo. Look for the oazu building on the signage and Google maps and you may have better luck. We were disappointed that after staying for 2.5 weeks they were unable to give us a late check out. We requested it to late perhaps, two days before departing. But I felt as though they should have made some accommodations for us since we had stayed so long. So I asked a second time, asking a different staff member and we were able to check out two hours later than normal, which was helpful and appreciated!! Staff was amazing and very friendly!!