Marunouchi Hotel

We had such a wonderful stay at the Marunouchi Hotel. From the moment we checked in until the end of our stay, everything was truly exceptional. As a mother and daughter traveling to Japan for the first time, we couldn’t have asked for a better experience. The front desk team was absolutely lovely—welcoming, attentive, and genuinely kind. They made us feel immediately cared for and completely at ease, which meant so much to us as first-time visitors. The housekeeping was impeccable. Our room was always spotless, beautifully arranged, and refreshed with such care and attention to detail that it felt like returning to a sanctuary each day. The bath was luxurious, with high-quality amenities that elevated the entire experience—every detail felt thoughtfully considered. What truly stood out was the hotel’s attention to detail throughout our stay. There is a quiet confidence and warmth in the service that makes you feel both cared for and self-assured, as though every need has already been anticipated. Marunouchi Hotel made our first trip to Japan unforgettable. We will most definitely be back.

Outstanding Stay — Exceptional Service and Perfect Location||Our stay at Marunouchi Hotel was absolutely wonderful from start to finish. The level of service was consistently high, with staff who were attentive, professional, and genuinely welcoming at every interaction.|The room was impeccably maintained. Housekeeping was flawless, everything was spotless, well organized, and clearly cared for. Amenities were generously provided and thoughtfully topped up daily, which made our stay extremely comfortable and stress-free.|The location is unbeatable. Being just steps from Tokyo Station made travel incredibly convenient, and the nearby Marunouchi tree-lined streets, beautifully lit in the evenings, created a magical atmosphere that we looked forward to every night.||Marunouchi Hotel truly delivers on quality, cleanliness, and service excellence. We felt well cared for throughout our stay and would absolutely return without hesitation. Highly recommended.

This hotel was the last stay of our Japan trip and was chosen purely for convenience due to its location near to Tokyo station and the Narita Express.||Two entrances can be used, from the main street or the adjacent shopping centre with two public lifts taking you to the seventh floor where the reception is. Check-in as we have come to expect was smooth and efficient.||A pair of hotel lifts then take you to your floor with a glass rear allowing you to view the atrium. After exiting the lift a passage wraps around the atrium with hotel rooms located to the outer side of the hotel.||Rooms are the most compact or cosy that's we have encountered in Japan/Tokyo, so we had to be more mindful of our luggage, etc.||The room was clean and in good decorative order, the bed was comfortable, the climate control was easy to use, and the bathroom was typical Japanese with an added bonus of electrically operated seat and lid - our other hotels had all the other features Japanese toilets offer, but not the electric seat.||Breakfast had two options, a typical western style buffet on the eighth floor or a Japanese set breakfast on the seventh floor. We chose the western style which was the best of our Japanese stays, but was still only okay with a mediocre selection.||We would like to return to Japan one day and would certainly consider the Maranouchi hotel again, but only for a few days as the room is small for a longer more comfortable stay.

Stayed one night for business travels, would return again for similar purposes. Location: Very convenient location with lots of eateries nearby, closely connected to Tokyo station for different train transfers. Staffing: Japanese staff with fluent English ability, convenient for non-Japanese speaking travellers. Room: Comfortable as recently refurbished in mid-2025; size, setting and amenities is very Japanese cozy, well fitted style Bathroom: Comes with a sizeable bathtub

A nice mix of modern and traditional spaces. Our room was small, but just fine for one night. The Western breakfast buffet was amazing - every option you could want. The front desk staff were incredibly friendly and helpful. You can't beat the location if you're taking a Shinkansen the next morning.

Great location, direct access from Tokyo station. Comfortable beds. Bathroom has essential amenities. However, wifi signal in room is a little weak, kept kicking us out. Another point to note for future travellers is that the breakfast is a choice between Western breakfast and Japanese breakfast - you can make only 1 choice per day. Western breakfast is a buffet plus one standard dish (eggs or/and toast) from a menu. Japanese breakfast is a standard breakfast set (no choices). Hence, those who are expecting a typical hearty Japanese/Western buffet spread like other chain hotels may feel disappointed with the breakfast arrangement at Hotel Marunouchi. But overall, it's a pleasant and comfortable stay.

A very well appointed and nicely designed hotel located adjacent to Tokyo Station. Impeccably clean and while the rooms are small, they’re spacious by Tokyo standards. Friendly and helpful staff. Lovely views of the station. Excellent toiletries. I would happily stay again, quite a good value.

During our five-day trip to Tokyo, I stayed at two hotels near Tokyo Station: Hotel Ryumeikan Tokyo and the Marunouchi Hotel. I much preferred Hotel Ryumeikan Tokyo for its amicable, down-to-earth, and attentive service. By contrast, the Marunouchi Hotel felt somewhat cold in atmosphere. The guest room was very small, making it difficult to move around comfortably. While the entrance area was spacious, this seemed wasted as the main part of the room remained too compact. The much-advertised view of the train station was also not particularly impressive. The breakfast buffet did not feel worth the price given the limited variety offered. We approached the front desk at night before checking out next day early morning, when I asked a staff member if she could kindly assist me in booking the airport bus, she was about to confirm. However, before she could do so, another staff member intervened and spoke to the first staff in Japanese. Following that exchange, the first staff member declined my request, saying she could only assist if I encountered any problems later. I believe it would have been more appropriate if the second staff had communicated to her colleague in English when discussing how to handle my request, or if the second staff member had taken responsibility to address it directly. Based on this experience, I felt the quality of service did not reflect the standard or value expected from a hotel of this level. Another issue arose with the delivery of peppermint oil. Although the item was delivered, there was no message to notify us upon our return. I had to call the front desk, after which the item was promptly delivered. Yet on the morning of our check-out, we unexpectedly received a delayed notification message. This suggests that communication and coordination among the front desk staff has considerable room for improvement.

Excellent location right at tokyo station. A little pricey but still the least expensive of all the closest hotels at the station. There are lots of places to walk to with a few convenient stores a few min walk away. You have to take the elevator to get to the lobby area to check in. You then take another elevator to the rooms. Check out is at 12 pm which is pretty late for a hotel so you can definitely relax here before you need to head off to the airport. Some of the staff speaks english and they were very friendly. Would recommend staying here if you are looking for a place right at the station. A little expensive (we paid a little over $300 a night) but very convenient.

Hotel is right at the Tokyo train station for when the trains arrive there. Really quick stay here for one night before we left to our next location the next morning. Rooms were clean and fairly average size compared to most Japan housing. You'll need to take the elevators to the hotel when you see the entrance but closely located to many shops, restaurants, and transportation. Great location and quick stay! Only feedback is that the towels are a bit rough and can be softer.

Convenient location, comfortable room and wonderful hospitality! We needed a convenient hotel when we returned from Matsumoto and we decided to give Marounouchi a try. Located right next to Tokyo train station, this hotel can be accessed from Marounochi North exit from Tokyo station. The reception is on the 7th floor and guest rooms are from 9th floor and upwards. Overall, I like the ambiance of the hotel as it felt classy and spacious. Staff speaks moderate to good English and check in was fast. They helped us with our bags and walked us to our room and showed us around. As for amenities, there is a gym with limited machines and a business center on the 9th floor. For restaurants, there is a good French restaurant on the 8th floor and some Asian restaurants on the 7th floor. Our room felt spacious with 2 twin beds, a closet and a good sized bathroom. Our room cost about $1,070 for three night and it included choices of wonderful Japanese or Western style breakfast. The hotel is very close to Tokyo train station but we heard no noise from our room. Overall, a solid choice for a convenient hotel location in Tokyo.

Really nice hotel. I stayed on the 9th floor, which is the conference floor. The gym is also on that floor. My stay was very comfortable and quiet. The room was a good size for Japan standards. The hotel is comfortably located right in front of Tokyo station. Its on the seventh floor of a shopping center, I forget the name. Overall, I had a great stay and there and really enjoyed the breakfast included with my room. I also walked to the imperial palace, which was abouy a 10 minute walk. The staff was extremely helpful and friendly. I would definitely stay there again. They were great at helping me make reservations to get to the airport. I recommend this hotel!

Nice hotel located in what appeared to be the financial district. Right across from Tokyo Station, so you can easily take the train/subway anywhere you need to go. I was surprised at how QUIET this room was, considering I was overlooking the actual train station! I was on the 17th floor. The blinds kept out all the light. The bed was SUPER COMFORTABLE. SUPER SUPER COMFORTABLE. The water pressure in the shower was great. A very small room, but had everything you might need in it. Service at the concierge was very good, they spoke pretty good English for the most part. This hotel is attached to a mall, so you do have the convenience of a Family Mart (convenience/grocery store) that's open until midnight, and has excellent selections of everything from toiletries to snacks. The buffet breakfast was a bit disappointing; you had to choose between Japanese set meal or American buffet, you couldn't do both (unlike at the hotel we stayed at in Yokohama). So if you are dining with a guest, you have to make a decision, as they're on different floors even! The American breakfast also allowed you to order an egg/meat set, but not buffet style for that - most of the buffet part was pretty boring. So you could probably skip the breakfast and just go out to eat somewhere better! They do offer "to go" cups for the coffee in the morning, though, which is nice.

Very nice hotel. Comfortable. in the heart of the Marunouchi district and very convenient. The morning breakfast buffet is just ok. Pretty modest offerings relative to the hotel.

Wifi was not reliable at first but improved. Staff was always friendly and helpful! There was no gym or pool No hotel bar; you had to go into one of the restaurants or order room service to get food or drinks. The American breakfast was not bad, as expected it was expensive, but the quality of the food and service was good. The room was very clean. House keeping accidentally broke my husbands beard trimmer while cleaning. They left us a note, so we went and spoke to someone at the front desk. They gave us cash and a card for 2 free drinks. This hotel is not meant for longer stays, not a lot of storage space, three drawers and a closet. Which is common in most hotels in the area. Nice to get a free bottle of water each day. Quiet even though you could see the train station, we were on the 15th floor. Hard to locate in the maze of Tokyo station and google maps had a hard time working in Tokyo. Look for the oazu building on the signage and Google maps and you may have better luck. We were disappointed that after staying for 2.5 weeks they were unable to give us a late check out. We requested it to late perhaps, two days before departing. But I felt as though they should have made some accommodations for us since we had stayed so long. So I asked a second time, asking a different staff member and we were able to check out two hours later than normal, which was helpful and appreciated!! Staff was amazing and very friendly!!