paul yanacopoulos-gross
Google
If I could give zero stars I would
Travelling with our 3 month old baby I Booked this hotel for 3 nights as we love the area and have been multiple times. The hotel looked pleasant on it's website but upon arrival those photos lied! Our room #28 disgusting! Dead insects on the floor, mould and mildew in the bathroom, windows that hadn't been cleaned in years and a general state of disrepair and untidiness about the buildings. Potential guests beware this hotel IS NOT WORTHY of it's 4 star category. Max 2 stars in my opinion and potential guests beware! Bring bucket loads of mosquito repellent as this place literally SUCKS
To top it all when I reached out to reception explaining our displeasure and complaints and requested a cancellation and refund for 2 unused nights. They refused! So now have a credit note for 800 euros for a place I have absolutely no desire to return to!
So zero stars for an awful hotel experience and a lousy customer service!!!