Masseria Marzalossa

Amazing experience, hosted a wedding and what an exceptional unique experience. Beautiful pool and staff were so pleasant and helpful. 3 days of bliss and wonderful time with family. Highly recommend

My father was due to stay at this hotel in June, but tragically he passed away suddenly. When we informed the hotel and requested a refund for the part of the stay he had already paid for, we were met with nothing but a cold response and a copy of their terms and conditions. No sympathy, no compassion, no attempt at goodwill. With the terms we were days past the full refund allowance. We asked them to reconsider—this wasn’t a change of mind or cancellation for convenience, this was a bereavement. Still, they refused. Their message was clear: they care more about keeping money than about treating people with humanity. In contrast, another hotel he had booked during the same trip responded immediately with condolences and processed a full refund—no questions asked. That’s what decent businesses do in times like these. Ask yourself: if this is how they treat a grieving family, what does it say about the kind of place this is? I urge anyone considering staying here to think twice and book elsewhere. Choose somewhere that values people, not just policies.

We had a fantastic stay at Masseria Marzalossa. After discovering mold in our Airbnb, we had to find new accommodation at the last minute, and a friend from Puglia recommended this hotel. The rooms were spacious, and we even had our own little backyard. I especially loved that we could cover the doors and windows to keep out the sunlight and sleep in. The grounds were absolutely stunning. I’m grateful the Airbnb didn’t work out because I can’t imagine having a better stay anywhere else.

This property is beautiful with an abundance of various fruit trees growing- lemons, oranges, pommegranates, prickly pears, grapes...!||The staff are very friendly and the pool area is amongst the best I've seen.||The rooms are quite dark although large and spacious. We initially booked the luxury suite which I lasted one night in but had to move as I found the very low ceiling very claustrophobic. We moved to a smaller room with a high ceiling which was better but very dark. the showers are also just hand held showers mounted on the wall so not strong at all. ||There is a coffee machine in the rooms as well as a mini bar with refreshments. The breakfasts are nice and serving staff very friendly and helpful.||If I ever returned I would make sure I get a room with better lighting.||The Masseria is located near to the town which was helpful.

I am surprised by the positive reviews, as the fewer negative ones are more accurate. This place could be so much better than it is. ||||The stay started well, with a friendly welcome in the car park, with our bags taken to the room. A quick tour revealed an attractive old property with a lovely warm pool.||||We wanted some lunch; there is no menu but after some wait the restaurant managed to provide a couple of plates which can only be described as bland and unappetising. ||||Staff, albeit friendly, are rarely to be seen; if you want anything you have to go search for them. No one mans the bar by the pool and it can take 20-30 mins to actually get a drink. Used towels and drinks are just left uncleared around the pool.||||The pool was nice, but the hotel allows non-guests to join guests and use the pool, adding to the noise level.||||We decided to eat out in the evening. On our return at 10pm, there was no ambience - little lighting, no outdoor candles, no pool lights. Just dead, and no staff either.||||The “suite” can best be described as a large double, with two chairs and basic furniture. The bathroom was nice, and also clean. The room had an outside area, with a dirty umbrella although still in its ugly plastic cover and 2 basic chairs. No way you would want to spend any time there. The bed was comfortable, but the AC did not work well. ||||Finally, on leaving, you have to take your bags to the car (presumably due to the lack of adequate staffing).||||Fortunately we only booked to stay one night and we were more than keen to make an escape early the next morning. Overpriced for what it is and lacks a customer service orientated approach.

Although we saw the mixed reviews, we decide to go for it. |We visit Puglia regularly and stayed in some really great Masseria’s. Yes, we’re spoiled and a bit demanding. |But the pictures really look great. |And yes, this place managed to disappointed us. ||The junior suite we booked was basically a room with 2 big chairs in it. It was dark, low ceiling and looked more like a cheap 2nd rated motel room. 
The air conditioning was switched off and despite several request, they refused to turn it om. Management decision. So we left the outer door open during the night to cool down (27 celsius degrees).|Paper cups in the room, worn down.|Understaffed. |It really needs a big makeover. ||If is was say 150 euro’s, perfect place. But for almost 300 euro’s it’s way overcharged. |In the near vincinity its easy to find better. A whole lot better. |For 100 euro more per night, one gets so much better in terms of quality (atmosphere, service, interior, access to beach club, food, etc). ||It is not, as often, the hard working employees who are to blame, but that’s obvious. Alas..

We stayed here for a week as a family group of five. It is a beautiful place with a peaceful atmosphere, charming staff, comfortable rooms and an excellent pool area. The deluxe suite where my sister and nieces stayed was palatial. Breakfast was good and lunch perfectly nice if you want to stay in by the pool. Sharon and the other staff couldn’t have been more helpful. The surrounding area is full of interesting things to see. We couldn’t have asked for more.

We had a really nice stay at the Masseria. The pool area especially is gorgeous and the area is lovely too.||The staff were always very friendly but never seemed to be around. ||If you are looking for a place to stay where you are happy to fend for yourselves and relax, you will love your stay here. However if you are looking for a higher level of customer service and interaction, you may find yourself a bit frustrated.