334rossellam
Google
We stayed at this property during a trip to Salento, drawn by the charm of the masseria and its good location not far from the sea. The staff was friendly and pleasant, the breakfast well-stocked, with a good selection of pastries, and the rooms were spacious, welcoming, and clean.||However, several aspects left us disappointed. Upon arrival, we felt a bit lost: the reception is located under a staircase, and no one is visibly present to welcome guests, which created a sense of confusion.||Our room was on the first floor, accessible only by climbing about twenty steps. We asked for help with our luggage, and a kind young woman from the staff tried to find someone to assist us. A man eventually arrived, but only after some time — by then, my husband had already carried everything upstairs by himself.||Another critical issue was the air conditioning system, which was centrally controlled and fixed at 77°F, with no way to lower it. Given the high temperatures in June in southern Italy, the room was extremely hot. To make matters worse, every time we opened a door or window, the A/C would shut off automatically. No one explained this to us, so we had to call several times, thinking the system was broken. Coming back from dinner to a hot room with no air was very frustrating.||The pool area also lacked supervision: there was no staff member available to ask for towels, and we had to look around for someone, often without success.||Lastly, the breakfast buffet is located in the same under-stair area as the reception, meaning you have to carry your tray, plate, and water glass up the stairs, open a door, and walk out to the outdoor seating area. Not exactly the relaxing start to the day one expects from a charming masseria.||In conclusion, the property has great potential, with a nice atmosphere and a convenient location, but it lacks attention to service and hospitality, especially for guests traveling with luggage or expecting real comfort in summer.