potterhead5
Google
There's a lot to love about Matamanoa Island Resort. You can't beat the views, the snorkeling, the beaches, and especially the staff. Kelera, Khatri, Peter, Melea, Cedric, and the rest of the staff were wonderful and really made our experience there memorable. The singing, fire dance, and cultural activities were some of the highlights of our stay. Special thanks to Khatri for the coconuts, baskets, and teaching us to make coconut toffee.||Every day there are activities that you can opt in on, but during slower periods, they may request a minimum number of guests (ex: snorkel safari). On the day we had booked to go to Cloud 9, we went out with some other guests, but there was a miscommunication and Cloud 9 was still on Nadi for repairs. The staff was very apologetic (even the manager came out to apologize when we got back), but Cedric and Bill gave us a fun, and memorable day by getting a pizza lunch, touring the Survivor Island, and snorkeling on a sandbar. It was better than going to Cloud 9!||Snorkeling gear was provided for the duration of our stay for free and the snorkeling expeditions were great and inexpensive. ||The spa was lovely and open air. I had a fantastic massage and enjoyed the products used. The complimentary foot massage was also lovely. ||There's only one restaurant, and though the food options change daily, there's not too much variety, but the food was all good with the exception of dessert. We tried two desserts and they were...not good. Everything else was good though. We had a private pool bure with beach access, and it was gorgeous! The day bed did not seem clean though and the linens/toiletries in the bathroom were not tidied or refreshed. We also had some issues with getting clean pool towels every day. ||I think some areas that could be improved to give a better guest experience would be: room cleanliness and eco friendliness (refillable toiletries, no plastic straws).