Allison Giancarlo
Google
Outdated, rude manager & mold in rooms & AC.
After 6 nights on safari at other Asilia resorts (best time of our life), we couldn’t wait to be on a beach to relax. Until we got to Matemwe. First, we paid an extra $2k to upgrade to the full package with a pool in our room, food and drinks included. The full bar was not included (as it was in other Asilia resorts). It was the lowest alcohol possible and they charged for higher quality. We never used the pool in our upgraded room because it was stagnant water that was never circulated. The room was way too hot to eat in (AC barely worked and was dripping mold) and if we wanted to order a drink, it took 15+ minutes for it to arrive. We get to the resort and get settled in. It was brutally hot so we ordered lunch (which was cold because the room was about a mile away from the kitchen) so we went right to the pool. The first night we noticed holes in the mosquito net and the AC barely worked. We dealt with it and decided to eat in the main area the next day. The second night, everything went downhill. My husband got bit all over so we had our butler and the manager (Marco) come to the room. They took pictures of the bits and sent them to the doctor. The pictures were blurry so I sent them from my phone. The manager, Marco, came back and said the doctor said it was from the safari we went on two day ago. Totally confused, I asked the doctor what type of bugs while on safari could have done this where it would have taken two days to show up and the doctor questioned what I was talking about and didn’t know I was on safari. Marco totally lied right to our faces. He seemed annoyed the whole time as if WE were the issue. We then showed them the holes in the net.. and then realized the AC had mold dripping out of it. Marco then sprayed bug spray ALL over the room. We walked back in to fumes that were barely safe to walk through. We asked how we are expected to sleep in that (it was 11pm at this point) he said it was fine. We looked at the bottle and it said it should not be sprayed in closed areas. Furious and scared since there was no one to help, they moved our rooms and we demanded to leave the next day. Our travel agent moved us to another hotel. We then heard from other travelers at that resort they had an even worse experience. The ONLY welcoming staff were our butler and the bartenders. As we were checking out the next day, we filled out the guest survey. Marco was hovering over us while we were filling it out which was very intimidating. It was absolutely a mess. I don’t know how Asilia allows their name to be on a resort like this. We wondered how there were so many 5 star reviews on here, we searched other review sites (and review sites hosted in countries outside of America- which was even worse) and everyone that had a horrible review said the same thing. Don’t let their response fool you. The quality of service and logging we experienced at Matemwe were inconsistent with the other Asilia owned properties we stayed at. Save your time and money and go to a different resort in Zanzibar.