Attiwatt Benji P.
Google
We had a wonderful overall experience at Matetic Vineyards. Our wine tour with María B. was truly outstanding she explained everything clearly, was engaging from start to finish, and made the two hours fly by. The wine tasting that followed was excellent, and her storytelling really came to life through the beautiful aromas. We also enjoyed a very good meal at the restaurant.
Unfortunately, our day took a disappointing turn at the gift shop. We went there to purchase the sparkling wine and a few bottles we enjoyed, but the staff member was quite abrupt, and the manager even worse. The restaurant team had told us that all wine purchases were made at the shop, yet the shop staff insisted they don’t sell the sparkling and even asked me to walk back to the restaurant to get the staff member’s name. That felt unprofessional and unnecessary.
When I asked to speak with the manager, he simply said they haven’t sold the sparkling for over a year, and he seemed uninterested in resolving the situation. It was a frustrating end to what had otherwise been an amazing visit.
Great wine, great tour, great food,but the attitude and misinformation at the gift shop brought the experience down.