Sue E.
Yelp
We like to go play tourist, and last year when doing so in Mahone Bay we stumbled upon this cute little spot. We sat on the deck, had a lovely light lunch of local fare and added Mateus to our list of favourite out-of-town spots to eat. Based on that experience we were excited to go back and try it again.
Alas.
Today's experience was not quite so wonderful.
It was about 2 pm on a holiday Monday when we arrrived. The place was busy, and the waitress, who looked a little flustered, invited us to seat ourselves. We chose an indoor spot (to take advantage of the air conditioning ) and the wait began.
About 10 minutes after sitting, the waitress asked If we'd like water while we waited for someone to take our order. Normally I expect water to be automatic, especially on a hot day like today. We were delivered 1/2 full glasses of water and began the next wait. We were not in a rush by any means, but we did feel a little ignored, Troy mentioned that he was not exactly getting a warm and fuzzy feeling and reluctantly I had to agree.
Several minutes later our order was finally taken. The waitress apologized that she was unable to answer some of our questions, but added that it was her first lunch shift. We totally understand that there's a learning curve and tried to put her at ease. Troy chose the Tostada with chicken, I had the mussels in wine and garlic. We decided to share the bread sticks with cheese dip.
Although it was busy, once our order was placed it didn't take too long for it to arrive at our table.
I ordered the large mussels and I wasn't let down. The portion size was good, and the flavour was fantastic ( maybe a little on the salty side, but I'm a Newfie so that doesn't phase me). We both agreed that the bread sticks were a little odd. The cheese dip was delicious, a fondue of assorted cheeses with great flavour, served in a tea light - warmed cauldron. The bread, however, was a little too chewy. It reminded me of oversized homemade croutons, more chew, less crunch, and not absorbent enough to really pick up the cheese sauce. A few slices of good baguette would have been miles better.
The real disappointment, however, was Troy's tostada. one of the tortillas was burnt. Not just charred ( as is the sign of a well-grilled tortilla), but black. The decimated side was placed inwards so it wasn't visible, but as Troy noted, the taste of burn overwhelmed everything... it's not something you can hide.
Troy brought the burn to the attention of the waitress, who apologized profusely, but to the best of our knowledge did not bring it to the chef's attention. There was no compensation on the bill. It left Troy with a bad ( burnt) taste in his mouth.
Despite the fact that we had no alcohol, (just coffee and an iced tea), the meal came to over $60. For that price at lunch I would expect excellent service, mind-blowing food, and an experience to remember. Unfortunately this was none of the above. Do we go with our initial experience and try Mateus again or do we listen to today's experience and try elsewhere next time? I place high value in the fact that this restaurant uses local food and tries to pull off freshness and creativity without aiming to be pretentious. That said, today's experience overshadowed those qualities. Perhaps it was just a bad day.
I'm willing to give Mateus the benefit of the doubt. That said, Mahone Bay has other interesting looking spots that we may have to check out next tine around.