J
Google
Absolutely the worst matcha I’ve ever had.
Let’s start with the line and how it could be fixed. You have 1 iPad for ALL orders and if you are sitting to the left, you are swarmed by people in the line. This layout is horrible for guests trying to enjoy their drinks/gelato. You need at minimum 2 iPads and maybe 3 if you last more than a year.
Gelato bar area is off to the right but you have to order on the other side of the store where the line is, so it doesn’t make sense to order first if you want a sample. There should be a separate iPad for the gelato section on the far right. There are many videos showing people trying all the flavors but today I was told I could only get one when I asked for 2. Why would this be limited when you have 5 different levels of matcha plus 3 non matcha flavors? I’m hoping it wasn’t racism because all the videos of people trying flavors were Asian and I am not.
Ordering is simple on the iPad but the photos on the iPad were nothing close to what I ordered. I watched the guy make my drink and everything is done on a scale, so that’s how they are measuring everything. I ordered a strawberry matcha latte and I was fine with the bottom 20% being strawberry. Then ice. Then came the problem. The guy just dumped almond milk in there and bent over to see the level. If this is done by a scale, why is he checking the level? Almond milk was 75% and then a splash of matcha. I was praying this was not my drink but sadly it was. I asked the same lady who advised me of the strict 1 sample policy that they go by instructions and the scale. I said the photo on the screen shows these layers as almost even if not more matcha layer and this is all milk. At this time the guy who sloppily made my drink walked over to hear and just made a face and walked away. I just went to 3 other matcha places in the past 2 weeks and Ive never seen this drink made with that much milk.
The taste: strawberry almond milk with a slight hint of matcha. Absolutely horrible. The entire thing tasted like almond milk and was terrible. With dozens of options out there, do not be fooled by IG or TikTok videos because what you are seeing online is not what you are getting, especially at this location. Never going back and I could never recommend as there are so many issues with this shop and it’s a waste of time and money.