Tim C.
Google
The sushi here is excellent, but the service left a lot to be desired and significantly detracted from the experience.
We had reserved for the bar area on Friday, Sept 19, since the rest of the restaurant was said to be fully booked. Upon arrival, we were seated in the bar area, which was clearly inferior to both the main dining space and the sushi bar itself. What was frustrating is that walk-ins without reservations were seated at better tables and even at the bar. When we asked our waitress about moving, she dismissed us quickly, insisting nothing was available, even though the bar was half empty. Only after my girlfriend approached a different staff member were we immediately offered a much better table in the main dining area. Our waitress never apologized until the very end, when the bill (and her tip) was on the table.
This kind of attitude is unacceptable for a restaurant that positions itself as high-end. If you’re charging premium prices, the service should reflect that, not leave paying guests feeling ignored or misled.
To be fair, other staff members were excellent: the hostess, for instance, noticed a fishbone in our sushi and replaced the plate without hesitation, even though we had already eaten half. The sushi itself is of very high quality.
But ultimately, a fine restaurant is not just about food: it’s also about hospitality.