Matsumoto Marunouchi Hotel

We had a truly wonderful stay at this hotel in Matsumoto. The location was perfect, centrally located and very convenient for exploring the area. The atmosphere was warm and welcoming from the moment we arrived. The rooms were comfortable and the overall experience made our time in Matsumoto even more enjoyable. The staff deserve a very special mention. Everyone we met was kind, professional, and went out of their way to help. I would especially like to thank the young woman with the trainee badge. She was doing such an amazing job, so polite, and made us feel so welcome. I would also like to thank the receptionist who assisted us with our luggage transfer. Our suitcases were around 30kg each, and without their help the process would have been overwhelming. They were so efficient and thoughtful, and we are incredibly grateful. Thank you so much for your hospitality, it made all the difference to our trip.

Easy walk to the castle. Lovely quiet clean hotel with friendly staff. Added bonus of free bicycles which we used twice to explore the city. Very convenient coin laundry.

This hotel is definitely a three star, not a four star. They didn’t help with our bags when we arrived. The rooms are old and a bit stuffy. The location is great and the breakfast was very good. The amenities were very basic.

Very thoughtful hotel. Every part of the room is very well designed and well thought out. You can see the recommendation cards explaining the amenities throughout the room, I love that. The complimentary mineral water bottles in the room is very kind. We appreciate that. The water pressure for shower and bath is fantastic. Hotel location is perfect, short walks to our choicest restaurants and Matsumoto castle. We went to the castle both day and night and got great photos. Wonderful breakfast selections, they used quality ingredients and cooked them very well. Salad bar is plentiful,I especially loved the stir-fried mushrooms. So delicious and healthy. The breakfast room is gorgeous, it really made the experience all the more special. Above all, the staff in every department of Matsumoto Marunouchi hotel are really kind and helpful. They all made us felt very welcomed. Thank you very much.

Great boutique type hotel but with the fanciest/biggest breakfast room we've been in ! Perfect location between the Matsumoto Castle and central touristy streets. Walkable distance from/to the train station. Friendly staff, can't fault it !

Very comfortable room the bed pillows were awesome!|We used the washing machine also a great feature.Matsumoto view from the windows was very impressive with the Japanese Alps in the back. |Breakfast is more a continental type and has a bit less options than other hotels but it was very good.

Looks nothing from the street but lovely inside. Convenient for the station, castle and local shops. Good size room and bathroom. Staff charming and helpful. Excellent breakfast offering, the longest array I have ever seen should satisfy most tastes.

This hotel is very clean and comfortable, and quite nicely located near Matsumoto station, an easy walk or bus ride for those less mobile. The highlight of my stay however, was the extremely impressive display of professionalism by the front desk staff, who went so far beyond their official duties in helping to get me a taxi the next day. They spent around 30 minutes calling taxi companies even though the morning I was trying to get one was very busy, and the taxi they ended up getting me was even cheaper than the one I originally had wanted. It’s no exaggeration to say this is the best front desk service I’ve ever received in my entire life.