Matsusaki

One of the best stays I’ve ever experienced Everything about Matsusaki was exceptional — from the food, the room, the ambience, to the truly outstanding service. Transportation from and to Kanazawa was seamless and stress-free, thanks to the complimentary daily shuttle that picked us up and dropped us off at the station. We stayed in the family room with a private onsen, and it was absolutely amazing. We ended up using the onsen up to four times a day, there are numerous public onsens and saunas available within the ryokan as well. The futon beds were incredibly comfortable, easily one of the best sleeps I’ve ever had. The hospitality here is next-level. We were so well taken care of throughout our stay, especially by Michiko-san, who was wonderfully attentive and made the experience even more special. Every meal was beautifully prepared and of the highest quality. I could go on and on about how perfect everything was, but in short, this place is a solid 10/10. Truly an unforgettable experience. Highly, highly recommend!

Had the wonderful chance to stay at matsusaki for 3 days, from the beginning it was soo lovely. The food was perfect, everyday we got to try different meals specialty to the region and season, and they use the best ingredients! also breakfast was so good! and the presentation of the food was beautiful! The service was impeccable and they really care about all the smallest details, we feel really taken care of. thankyou very much Michiko-san. The ryokan itself is so wonderful, cozy and perfect for a family getaway, the onsens was so nice and we also had the private onsen in the room and we use it every day! the water is very relaxing and made our skin so soft. they also had a massage chair which we thought was a wonderful addition! They have a lovely tearoom overlooking the pond where we can enjoy matcha or any drink. For transport the hotel also provides shuttle into and out of stations that has easy access to Kanazawa when we want to wander around! we love the town and all the arts and crafts and culinary! we find this really convenient and we love that matsusaki is in a quite area where you can really hear the nature. all in all, matsusaki is a very zen place to heal and be happy, our perfect holiday!

Our first ryokan experience in Japan 🇯🇵 — and Matsusaki made it unforgettable. I chose it after a lot of research, and it exceeded every expectation. Megumi-san, who looked after us during the stay, was incredibly kind. Even though we couldn’t speak or understand Japanese, communication was never a problem. I wish we’d gotten a photo with her. All the staff were warm, attentive, and even accommodated my food allergies perfectly. 😊 The room was peaceful, the cherry blossoms were in bloom, and the private onsen was amazing. Big shoutout to the lady in the biege kimono — I believe she was the owner/manager — her presence reflected the spirit of the place. Arigatou gozaimasu for taking such good care of us. We’ll definitely return one day. 🙇🏻

The staff are highlight of this ryokan. They really went above and beyond to make us welcome. We even forgot some things in the room after we had left and they went out of their way to get it back. Dinner and breakfast were delicious. They help arrange for shuttle service to and from the subway station. Multiple bathhouses at their facility.

We had the most amazing time at Matsusaki onsen and lived there for 1 night, we stayed in the main building on the first floor with our own private bath in the room, the hot baths were great not to crowded in the evenings, the food was amazing our group loved it!! One of our favourite courses in our meal plan was the grilled mead On a hot plate amazing!! We had the most amazing hostess Nathalie that took good care of us and saw that our every need was met, the lovely wife of the owner greeted us and saw that we had a fabulous time!!! Quiet and a bit outside of the town they offered a shuttle bus so it was easy for us to get there. It is exactly what we were looking for in a ryokan we would gladly come back again soon!!!

We booked this hotel as our “nice getaway in Japan”. We spent months planning and chose this hotel based on its stellar reviews and picturesque photos. We said “treat YOSELF” as we paid the high rates. Arriving, we entered the facility with excitement and were heralded to our rooms to a “welcome tea ceremony” that felt chaotic, rushed, and left us bewildered. There was only one staff member who spoke English, and while she was exceptional, she also seemed to be overworked and spread a little too thin. She was called anytime we needed anything, and I’m not sure she was given any time to think or sleep. After check-in, we were welcomed to dinner which was held in a weird, sparse, conference room with fold out tables and chairs and very little decor. The dinner was also chaotic and the food was not great. We made it through dinner and tried out the private onsen. It was fine. All of it felt super outdated and while the price tag felt luxurious, the experience felt like a sad budget nursing home. We ended up leaving early and spent our precious and limited vacation time exploring more of Japan. Best decision we ever made.

This place was my first ryokan in Japan and I had an even better experience than expected ! The room was like the picture, the bath was warm with an amazing view and the food was fantastic! The service was perfect. Really I just recommended it to all my friends for their future vacation to Japan. I wish I could just stay there forever 🥹

If you're coming to the Kanazawa area you must stay here. The food is amazing, the staff are lovely and the rooms are beautiful and spacious. Many rooms have their own onsen baths with wonderful natural views. Matsusaki is an amazing getaway close to the city.

Small personal service with excellent Onsen. All you dream about Japan trip will come true. It is not cheap inn but every penny you spend will worth it.

Perfect service. One lady was taking care of us at dinner time and breakfast. There are so many Japanese Ryokan in japan. if you pay more , you can get a great room, but if you dont pay more, not get a good room... that is a rule in the world...) I was lucky choose here. Room has own 2 hot spring bath tub and 3 big room and dressing room. We also enjoyed Kanazawa city trip, too.