Maui Beach Hotel

Worst experience I’ve ever had with a hotel. I booked 2 months ahead directly on the website. I booked the updated oceanfront suite, 1 king, for 3 nights. The description said: updated marble bathroom, deep soak tub, walk-in shower, kitchen. Upon arrival on our first day, they put my fiancé and I in a standard room with 2 double beds, street view, no kitchen, and a dirty small bathroom with no tub or walk in shower. When I informed the front desk that this is not the room I paid for, I was made to believe they gave me a discount for my troubles for the first night (20% off), but in reality I was just paying for the downgraded standard room I had. I was told by front desk to come back the next day at 9am to give the cleaners 1 hour to clean our suite, and then we would get our one king suite. We changed our entire day’s plan so we could check in at 9am. Come 9am that morning, we are told by a different lady at the desk that nobody left a note under our name and there’s no suites available. We had to speak with the manager (Mateo). I shared my frustration with their lack of communication, He didn’t seem to care at all and did not apologize once. He told us no promises, but to come back at 12-3pm and we could have the same room type (oceanfront suite), but this one is 2 kings. I said that’s fine as long as it has the same features as the suite that I paid for. He confirmed. We return at 3pm and are given new keys for our “suite.” I double-check that this is the same type of room I booked and paid for online - front desk confirms. We get to the room and it was an oceanfront view, but nothing else was remotely the same as to what I booked. It was 2 queens, not 2 kings. There was no updated bathroom, no tub, no walk-in shower - just a rusty shower - and no kitchen at all (refrigerator in bathroom closet). I go down AGAIN to speak with the front desk just to confirm that there’s no price difference between what I paid for online and the room we are in, as I wanted a refund for what I was owed. I was told that there’s no price difference at all so there will be no refund and that I already got 20% off. That same night, when returning to the hotel, The same front desk lady I spoke with earlier called me over and said that she found out there actually is a difference in the suite I’m in and the one I booked, but she is not able to give any refund and to speak with a manager tomorrow morning. I ended up not being able to speak with the female manager she told me to, as whenever I asked she was not in. When checking out on my last day, I was told by the front desk, that she’s sorry and that Mateo (manager), needs to be let go and is the one who makes these mistakes, and that I should’ve gotten a bigger refund. The biggest issue was not that I didn’t get the room I paid for, it was the fact that I was constantly told the room I paid for was the same price as the room I got until my last night, and was never given any further refund or discount.

We stayed at Maui Beach Hotel for two nights as a convenient stop after landing late at night, since we wanted to be close to the airport and avoid a long drive. In that sense, the location was ideal, it’s very close to the airport, but the hotel sits at the intersection of two of the busiest streets in Kahului, which made navigating to and from the property a bit of a hassle, especially since we had a rental car. We didn’t use the pool or the on-site restaurant, as we mainly treated the hotel as a basecamp between activities rather than a destination itself. One highlight was the oceanfront courtyard, which was quite nice and offered lounge chairs where you could relax right by the water. While you can walk straight down to the ocean from the courtyard, the beach there isn’t suitable for swimming, and there was some trash on the sand that had washed up, which took away from the experience a bit. As a 3-star hotel, it largely met our expectations, some areas felt a little dilapidated, but nothing was unexpected given the rating. The price may initially seem high, but compared to hotels across Maui, it was fairly in line with what you’d expect. The staff was very kind and welcoming throughout our stay. Overall, the hotel worked well for our needs as a simple place to rest and sleep between excursions, but those looking to use it as their main spot to relax will likely be disappointed. We’d give it 3 out of 5 stars for meeting expectations and would only recommend it for travelers needing a quick rest stop or a convenient overnight stay near the airport.

We loved our stay in Maui, but felt this hotel was a bit of a catfish. It definitely didn’t look like the pictures shown on the website. That said, we had excellent service from Tiana. She truly made our stay and made our trip much easier. Unfortunately, the rest of the staff weren’t as accommodating. They also charge a hotel fee upon arrival, even after you’ve already paid the full amount. On a positive note, the bed was super comfortable, and the hotel was very close to the airport.

The rooms are extremely dated. It feels like a 1980s hotel with all of the feel and smell of a place that is really trying to keep it together, but it is needing an upgrade. The staff was not friendly at the time of check-in and was very matter of fact of we were kind of blessed to join them. This was the exception that I found all around Maui where the staffs were very friendly and this one truly didn’t care if we were there or not. It is not an inexpensive location and I would expect a little bit more for $350 a night PLUS parking.

An older hotel, but well maintained. The lobby area was an open air breeze, cool mornings with plesant afternoon/evenings. A really friendly staff that helped us with parking for motorcycles. Again, very helpful and friendly staff with clean rooms.

Shuttle bus service was slow. They let phone ring and ring and ring. Luckily I had supervisors number and she got hold of them and called me back and said they would be there in 10 min. 45 min later they showed up. We were cold and wet from waiting out side under a shelter but it was very windy and rainy. The driver was a large man and we asked of he would turn off the air conditioner. He did. Then he opened the windows. Ugh I have no complaints about the hotel and would stay there again.

Nice location right by the water, although the beach isn’t anywhere you’d really want to swim. It is an older hotel, but the price reflects that, and it’s honestly an OK spot if you know what you’re getting into. No complaints, just an older location. They also have a pool table and board games in the lobby. I had a good stay.

⭐️⭐️⭐️⭐️⭐️ We stayed for two nights and had a great experience. Tatiana and Gabe at the front desk were exceptional — warm, professional, and genuinely helpful. Their kindness and attentiveness made our stay smooth and enjoyable and truly made our Maui trip better overall. They went above and beyond to make us feel welcome. Thank you, Tatiana and Gabe — you made a difference.Mahalo!