Heather R.
Yelp
I walked in to buy some chocolates for my mom for her birthday, which falls on Christmas. There were two people behind the counter, and several in the back. No one greeted me. Finally, an older woman sauntered out of the back and said, "Who's next?" while looking at a woman who had walked in behind me. I piped up, "I am." Since it was the first time in the shop, I wasn't sure what sizes of boxes they had for the individual chocolates that they sold. I asked, "How many chocolates..." and before I could finish my sentence, the older shopkeeper interrupted me, "You can buy as many chocolates as you want, one, forty, or four-hundred." The woman who had tried to cut in front of me laughed uproariously. Jesus, lady, if you think that's funny, you need to get out more. But it was more than her interrupting me. It was more than her mistakenly anticipating what she thought my question would be. It was the was she said, her tone mocking and derisive. I finished my question, "How many chocolates come in a box?" She then went through the various sizes with me. I thanked her, and then left. Any shop that treats its customers like that doesn't need my money.
The Maverick photo below boasts,
"Enjoy good chocolate
Made the way it should be"
Since they have, according to them, mastered chocolate, perhaps their next project should be to master good customer service.