Jessica Nghiem
Google
I rarely write negative reviews, but the service at this restaurant left me no choice. Despite calling ahead to notify them I was running late for my birthday reservation, what followed was an experience marked by neglect, inconsistency, and a stunning lack of hospitality. Water was inconsistently served, basic requests were ignored, and no one took the initiative to check on our table while we waited over an hour for food—with no updates or refills. My steak was cooked incorrectly, and while they offered to fix it, the replacement never arrived. By the time I canceled it, everyone had finished eating, and the moment was long gone.
They did remove the steak from the bill, but at that point, it felt like a hollow gesture rather than real accountability. Meanwhile, our waitress seemed focused on a much larger group nearby, making it painfully obvious that smaller parties like ours were not a priority. Even when dropping off dessert menus, there was no greeting—just silence and attitude. For a restaurant charging $100+ per person, the complete lack of service, warmth, and professionalism is unacceptable. A birthday dinner turned into a frustrating, disheartening experience. I left feeling ignored, disappointed, and unlikely to return.