Maxx Liquidation Marketplace & Online Auctions

Used to be great place for auctions but now prices get inflated by a 20% premium highest I've seen compared to other locals and hibid. Came back just for an item no longer found in store so give them an extra star for that. The clerks weren't the nicest and I get it they deal with angry customers that want to return things they get expecting to work but they act like it's your fault. Just look around for other auctions unless you really need something they have and prepare to pay almost retail price once they hit you with that 20% premium.

Purchased from here 3 times. Pleasantly surprised how organized this place is. All the employees are very nice too. People need to make sure they read policies. This is a liquidation store, so of coursepick up and return policies are strict. Where there are deals, there is also risk.

Giving this place one star is extremely generous they deserve negative stars! We’ve been customers of Maxx Auctions for nearly a decade and have spent tens of thousands of dollars here, referring many friends and family over the years. Subsequently, every single one of them has had a horrible experience and we feel awful for it. Unfortunately, our recent experience was most unacceptable. My father, a long-time loyal customer, was sent to pick up two dressers I purchased. Despite doing us a favour, staff refused to release the items to him and instead charged him $150 over an unresolved, small balance on his account. There was no flexibility, no willingness to listen, and no attempt to resolve the situation reasonably. The manager was the worst one we have ever encountered, dismissive, unprofessional, and unwilling to resolve a simple issue, easily the worst customer service we’ve experienced anywhere. I feel so awful that I put my father through this today and I want to caution everyone! Customer service has consistently felt rigid and unsympathetic, and policies seem to be enforced without any consideration for loyal customers. On top of that, the 20% buyer’s premium makes purchases far less worthwhile than they used to be. After many disappointing experiences, we will not be returning. For anyone considering auction shopping in the area, we’ve had far better experiences with Bid416, which has been organized, professional, and much more customer-focused. UPDATE!!! This place is unbelievable! After posting my review, I received an email from Maxx Liquidation Marketplace stating they are “unable to conduct business” with me and telling me not to visit their location at 200 Bartor Road. Instead of addressing my concerns or trying to resolve the issue, they chose to ban me as a customer. Based on my experience, this appears to be how negative feedback is handled. I’m sharing this so others can make an informed decision. Not that I planned to ever go back to that horrible place again.

Stay away from this place. If there was anything below one star they would have got it for sure; however, if you chose to stay please read every single word and google the potential meanings of the discrptions as thats how they get you. Further, do your own research about the posted prices as they post the most expensive ones they find. Bought something that was falsely advertised and paid for it prior to pick up. At the time of pick up, I realized it is broken and didn't work. They refused to listen and pointed me to a person who introduced herself as manager and refused to give me her name. She bluntly refused to listen to my concerns. I requested to speak with someone else, she denied and once I asked for contact information, i was provide with general email address. Wrote an email voicing my concerns. Without hasetation, they blocked my account. I'm not sad about the account. The fact they were able to get away with my money and then block my account it bothers me the most. Please, please stay away if you can. Zero customer service, zero trust. I wish I knew that ahead of time.

I would normally not write a review unless REALLY, REALLY UPSET!! I have been a loyal customer for about 10 years. Yet, I got scammed by their policies. Purchased 3 items worth about $100. Charged me $180 for not picking up and yet, KEEPING the products to RESELL. Furthermore, I needed to pay an additional $100 to be registered again, because I was apparently blocked. I paid the $180 by ETRANSFER in good faith for the items, which they still kept and resold. MY MISTAKE!!, I should have just walked away as they cannot charge my credit card for non delivery of products. They used to be more considerate, but now, they are looking to take advantage. Think twice, and read other similar reviews. They have stopped responding by email as well.

I’ve been a long term Maxx Liquidation client. Recently, I purchased a computer desk based on the website description, which clearly stated that the item had been inspected and that no deficiencies or missing parts were found. My purchasing decision was made solely on that information. To my surprise, once I opened the package, it became apparent that the desk was missing a leg. I returned to the Maxx store hoping to resolve the issue. Unfortunately, the experience was extremely disappointing. The store manager, Jessica, refused to listen to my concerns, refused to provide any contacts of the owner, declined to provide her last name, and asked me multiple times to leave the store. What is most concerning is that the mistake was clearly made during the pre-checking process, yet I was held responsible for it. On top of that, my account was immediately suspended. This level of customer service was shocking and unacceptable. If you are comfortable being treated this way, then shopping here may not be an issue. However, if you expect accountability and respectful service, I would strongly suggest thinking twice before purchasing.

Firstly I was a bit skeptical because of the amount of bad reviews this place has, but I still took a risk and decided to try it out to see for myself. I had a very nice experience, as long as you read through the rules, pay your invoice and pick up your items before your deadline, you won’t have any problems. It’s easy, you first go to the front entrance so they can release the items to you, you sign for them and then they direct you either to the back loading zone or if it’s a small item they let you stay in the front, you then inspect your items, I took my time, no one rushed me out. I carefully inspected my items and they were as advertised during the auction. I had managed to get $400 chairs for $90 after taxes and their 20% premium, paid with e-transfer that took 3% off the final price which is nice. Like I said you just need to read things carefully and then everything is straight forward. I’m definitely gonna continue bidding for things on here. I appreciate the friendly and patient service from everyone here. Thank you.

I'm quite baffled with the amount of bad reviews here as I've purchased several items over the past month with zero issues. Admittedly, I became very skeptical after reading though the reviews but still went ahead with my bidding so that I can get to know the process/experience myself firsthand. Their policies are very clearly stated on several parts of their website including beneath the description section under each item! If you didn't take the time to review the condition of the item which is also clearly listed and/or review the policies, I'm not sure it's fair to blame this business. The registration process is straight forward, they put a $1k pre-authorization on your chosen credit card which disappears in under 4-5 business days. The 20% auction fee is to keep the platform running, which is understandable as they sell on consignment. Bid within your budget and you shouldn't have any issues! All of the employees are very kind and pleasant, from the front staff to the warehouse staff. They will explain the process when you physically come in for the first time and let you know to inspect your products before leaving, there's several tables open so that you can comfortably check everything is in order. You will receive your physical invoice as well. I go to pick up my items on Wednesday evening and there's never a line up, I've gotten my items in under 5 mins. They bring smaller items to you in the front area and the larger items are available for pick up in the back warehouse area. If you suspect your item is defected/missing parts and it's covered under their warranty (also listed on the website) then let the employee know and they can help you. Yes they have limited days/hours for pick up but this is also clearly stated on their website, if you cannot commit to making it there prior to the deadline then I would suggest against using their service and opt for paying 50-80% more for the same items at the mall. You have to remember that this business receives thousands of items each week, they have to catalog and post each item on their website, process payments, pick orders and arrange for pick ups - all in a weekly cycle. This is why they have policies in place to ensure they can keep pushing inventory out to the customer so that they have capacity to receive more items in the warehouse. The nature of this business requires a strict process they must follow to ensure efficiency. There is no scam involved at all! I have purchased many high value items for at least 50% less than retail, most items are new in the box and I'm very happy with my purchases. For example, I bought a brand new segway e-scooter for $500 which actually retails for $1200. Not to mention several brand new furniture items. As long as you pay for your items, pick up on time, read their policies and condition of item prior to bidding and inspect your items onsite and report any defects/missing parts prior to leaving then you're good to go!