Ekaterina Pokrovskaia
Google
Maxx Royal Belek remains, for us, the best hotel in Antalya. Everything here is simply wonderful. The atmosphere, the energy, the attention to detail — everything works together to make each guest feel truly special.
The service in this hotel is outstanding. You will never hear the word “no” here — guests are never refused, and every request is fulfilled quickly and with a smile. This is exactly what makes Maxx Royal stand out from all the rest.
We would like to give special thanks to our assistants.They are true professionals. A special word of gratitude goes to Evelina: incredibly sensitive and attentive, she always understands the mood and wishes of the guests, anticipating their needs and offering the right solution. With her, the stay becomes even more comfortable and harmonious.
We would also like to highlight Daria at the reception. She is the person who creates a sense of hospitality and care from the very first minutes. Daria always greets you with a smile, genuinely checks if everything is fine, and is ready to help even with the smallest requests. She has a wonderful ability to make people feel at ease: her kindness, politeness, and attention to detail make every interaction smooth and pleasant. Thanks to her thoughtful approach, you truly feel that this hotel cares for its guests at the highest level.
In the Twnty4 restaurant, we want to recognize Larisa. She is not only an excellent waitress, but in fact acts as a personnel manager in the restaurant. Thanks to her professionalism, the entire team works seamlessly, quickly, and efficiently, delivering impeccable service. It is exactly such people who make staying at the hotel truly unforgettable.
However, there is one aspect that we believe could be improved — the kids’ club. Unfortunately, our child has never wanted to stay there longer than half an hour and always asks to come back. The staff simply call the parents to pick up the child, without really trying to engage or involve him in activities. On one occasion, we found him just sitting alone without attention. This has been repeating year after year, and we sincerely ask the management to take action in this area.
For comparison: before our visit to Maxx, we spent a couple of days at Cullinan, where the kids’ club truly impressed us. The whole day there is planned with different activities, children are engaged and excited to stay. This is exactly what is missing in Maxx Royal, because in every other respect the hotel is a benchmark of service.
We truly love Maxx Royal Belek and will always come back again and again, but we hope that in the future the kids’ club will rise to the same high level as the rest of the hotel.