Mayan Monkey Cancún

Do not recommend. Overpowering and highly unpleasant smell of damp in the dorms which made it so difficult to sleep. Bed sheet and curtain both damp. We asked to swap rooms which reception kindly accommodated but sadly exact same problem. Bed sheet even had a full patch of mould on it 😭 I had to sleep pressed up against the wall to try and avoid it. There’s no extractor fan in the showers (which unnecessarily are in the dorms themselves) - hence the damp problem. Other that the toilets, sinks and sheets, doesn’t seem like the rooms get cleaned frequently - floors are bathroom surfaces are filthy with hair, sand and dust. Have to keep your shoes on. Shower was SO grimy and drain was blocked with dirty water up to my ankles. In both rooms we stayed in. And a soaking wet and smelly unchanged bath towel on the floor in the corner. In both rooms we tried. Bar/restaurant - so overpriced. Cost us £29 for two extremely measly French toasts, smoothie and a black coffee. It also smells like sewage in the cafe. At night, bar staff charged us a 15% tip on our drinks without asking us or showing us a receipt?! £13 / 312 pesos for a margarita. We absolutely would’ve left a tip but not asking for our consent or presenting it in a clear way is so wrong and definitely illegal. It’s also convenient that the menus disappear at night so people can’t check prices. The same had happened to two others in our room who were complaining loudly about it. They would’ve happily tipped, but not being asked is outrageous. We do not understand the hype about this place. Overall if you’re here to meet people and want vibes and to be across the road from the beach then great, but everything else feels like a piss take exercise.

I had an amazing experience here — the atmosphere is fun, social, and super welcoming. It’s the kind of place where you instantly feel comfortable and end up meeting people from all over the world. I want to give a special shout-out to Rodrígo and viviana at reception. His job is mainly reservations, but he went above and beyond every single day. He always had solutions, helped with anything I needed, and gave awesome recommendations that really improved my trip. Having someone that dependable and genuinely kind at the front desk makes a huge difference. The rooms were clean, the location was perfect, and the whole vibe of the hostel was great. I definitely recommend staying here — it made my time in Cancún so much better. 5/5 — would absolutely come back!

Absolutely fantastic stay. For the price, location, etc. you really cannot beat it. I wish the aircon was running a little harder but outside of that amazing. Staff was super friendly every time i interacted with them. I wish i could say the same for the bar that's attached. Showers take a moment to get hot, but work! Pressure isn't terrible either. bed was comfortable, had to buy a lock for the locker ($5 usd), tour guide in lobby available to book excursions. Coworking space was one of the best spaces i've seen in a hostel! Housekeeping kept the bathrooms and common areas well maintained. Only complaints are other guests, people just don't seem to understand when you are coming into a hostel at 2am, to a dark room where people are sleeping, maybe don't carry a conversation with your friends out loud? haha.

It’s a hostel for backpackers which is cheap and affordable price. Rooms are neat, bathrooms and service is good. It has water facing back got pub running in the night and near to all places. Beach is just few mins walk from this place. Local OXXO, medical store and bus stop is just beside this hostel. It got lockers for your baggage and overall nice place to stay.

Pretty overpriced for no apparent reason. Rooms and decor are cool. Not really as social as advertised though. More of a free for all and any events/gathering areas are very lowkey. Didn’t see any crazy events - more so a cafe vibe. Not what I was looking for and not as advertised. You’re better off going to the cheaper social hostels in the city. Hotel zones aren’t fun at all anyways

Manager Matta and restaurant manager Andy are world class! I was blown away by the high quality of hoteliering, akin to a 5 star hotel. They help with bags, offer baggage storage, give local food and entertainment recommendations, and provide excellent customer service. The hotel is conveniently located in the hotel zone of Cancun, a short five minutes walk from the world-famous Coco Bongo. It is also located just a few minutes walk from the beach. The hotel hosts fantastic themed parties, and organizes group guest outings! This is a wonderful place for solo travelers especially, as it truly lives up to its name of being a social hotel. The food is delicious, and adding the breakfast package to your hotel stay is worth it. I stayed here repeatedly throughout my Mexico travels, each time I came back and forth to Cancun. Also, you can see the crocodile swim up every twenty minutes or so, which is entertaining to say the least!

Excellent. The staff were super friendly and helpful and the facility is great. It's little the best place in Cancun. The pool/bar deck next to the lagoon gets a nice breeze and is well-shaded, best place to chill and have a drink and look for crocodiles! The massages offered through the hostel are the cheapest in the area and they do them right on the deck by the water. The food at the restaurant is good. The only thing that's not amazing is the kitchen, but it's fine. I'd definitely stay here again if I'm in Cancun.

This was my second stay at the hostel. The location is good, but better management of shared female dorms is needed. In rooms with shared bathrooms, some guests treat the sink and counter as a private space, leaving personal items, food and cups for several days. Clear signage and stronger cleaning supervision would help reinforce that these areas are for collective use and that personal items should be stored in lockers. I also had an issue with reception management. I made a personal, in-person reservation, with a specific room and bed confirmed in advance. Upon returning to the hostel, I was assigned a different bed. When I addressed this with a female night receptionist who appeared to be a supervisor, she made a sarcastic comment in Spanish in front of me, assuming I would not understand the language. As I do speak Spanish, I confronted the situation and explained that such comments are unprofessional and should not be made in front of guests. Better professionalism and respect in communication are needed.