Sarah H.
Google
Just had a 4 hands 80 min massage at Mayan. It was a birthday gift from my husband and I was looking forward to it.
The spa itself is beautiful, serene and they do a good job to not overcrowd the space with lots of clients at the same time so you can really enjoy your experience. My massage was great, and the overall experience was pleasant. I had a nice tea after my massage in the sitting area before getting changed.
With that said, I brought a tote bag with my bathing suit and a change of underwear and left it in the bathroom after my massage. I walked out and left the bag there only to realise 10-15 min later. I walked back to the spa and told the front staff. They were kind enough to check and I also went to the changing room and bathroom again( there’s only 1 half bath with a toilet) to check but bag wasn’t there.
Now, I’m not blaming anyone but it’s funny how a bag disappears in an expensive small spa with only a few number of staff at a time. I did not see any other clients while I was there for 1 1/2 hr. For a 5 star world class spa, I wished this didn’t happen, otherwise I would give more stars and probably would be a returning customer.
The staff told me they would call me if they found anything….and they never called me back.
Soooo, I’m just glad I didn’t have any jewelry, money or an expensive bathing suit in there. Whoever has it, didn’t get lucky, only got away with already worn underwear and a cheap bathing suit.