Mayfair Hotel Adelaide

This is my first day at the hotel. I checked in during the afternoon, and when I returned in the evening, the key card reader was not working and I was unable to access my room. Although the staff attempted to fix the issue, it did not resolve, and my room had to be changed. To be fair, the staff were supportive and arranged the room change quickly. However, in the new room, just as I was about to sleep, I discovered a lollipop with a large amount of hair around it. I immediately informed the staff, and they promptly replaced the items. Despite the staff’s responsiveness, I am extremely disappointed with the overall quality and maintenance of the hotel. The cleanliness standards appear to be very poor, and it does not seem that deep cleaning is carried out. I would strongly advise against removing the bedsheets or bedcover—you may be shocked by what you find underneath. Carpets are really filthy. This shouldn’t be categorised in 5star hotel not more than 2-3 star. This is only day one of my stay, and I still have two more days to go 🤞. Unfortunately, based on this experience, I would not recommend this hotel.

The Hotel location is great, just in the middle of the city center. The spacious room was clean with a spotless bathroom as well. The linen were fresh and full of amenities. The mini bar was free, it was good. There were a number of plug points to charge your equipment. Room view was awesome facing the Rundle Mall. The staff was courteous and helped me to check in early in late January.

We had a 1 night stay during the blistering heatwave for our anniversary with our small child. We politely asked for a non smoking room, with myself being asthmatic. We checked in and we had a pungent smell, which we could not figure out what it was. We initially thouggt the smell was emulating from the over worked air conditioner, but our excitement and adrenaline ignore the initially issues. As we settled down, relaxing, we have notice the pillow covers as old, with dust and markings of second hand cover pillows that hasn't been thoroughly cleaned or new. We also spotted some leftover popcorn slightly under the bed and some old wrappers of the previous room stayers, indulging on some cheap special cheesecakes from woolworth. Arghhg the irony. We came back from our evening stroll marvelling at the not so iconic mall balls and hit the elevator to our floor. This is when, it dawned on us. We were placed in level four where the not so big sign indicated "Smoking precinct". We complained. The damage was done. The 1 night we had away as a family marred. Adrenaline gone. Excitement turned to anxiety and disappointment. But we must carry on and look at the positive to salvage our night. The staff apologise and promised to move us to a new and improv... i mean, a new and non smoking room like we have requested. We packed up, trying to manufacture our second wind of exctiement. You guessed it. We were placed right next to the gym. I am not sure if that was a sign that my dad body was doing any one any favours that i needed a night time 9pm personal training routine to shed a few inches of my waistline. We checked out thinking, there a better, newer options available in the CBD that would accomodate to our simply request. Fast forward, we thought the drama wouldnt continue. I had an asthatic episode using my puffer like the big bad wolf and due to us moving rooms, they took our deposit money twice and we had to take screenshots of our account to prove it. We won't be coming back. There are better newer established hotels that are attentive to their customers. Marriot, the oval or EOS to name a few in no particular order.

Great location and wondeful staff. Drop off on Hindley Street and a side door into the hotel. Good restaurant and buffet down stairs and a lovely roof top bar with signature cocktails. Not.far from eateries and restaurants on Peel St, Gilbert Pl and Leigh St. Rooms are tidy, neat and the minibar is generally included for the first night. [Check your booking].

Great hotel, friendly and professional staff. Minor problem with the shower in the room we were relocated within 30mins. Breakfast is excellent, fresh and a variety of choices Excellent location in the city close to everything. Highly recommended.

Best location ever. Don't get me wrong- but they have fallen so downhill since we first started staying here, now, they don't restock the mini bar, don't even properly make your bed, the iPad - tablet device wasn't working and the shelf in the bathroom is missing, don't put chocolates on your pillow like they used to, their mini bar doesn't have anything like it used to, we genuinely loved staying here but it's fallen so downhill, and the rooms are almost fallen apart. It's little things I know but it was those little things that made this so worth it but with no on site parking, they offer you parking in the nearest car lot - thingy, which for a weeks worth is like $200 which is annoying and impossible to drive in. Honestly that can be it's own review.

The hotel is in a good location and the room is fine, the issue is we were in a room with very terrible wifi (I guess it’s because of the location). We couldn’t even open google with that wifi. As soon as we went out the room, it became better.. I asked the staff a few times they could just restart the modem, then they told me they don’t have other things to do.. I know I know they’ve done the best but,, the issue does exist in some rooms..

We got married and stayed here for the night. Absolute delight. Bed and room was really nice, luxurious and comfortable. The gift was a perfect touch! Chocolate dip strawberry with champagne. Thanks for a wonderful night.

I love that they repurposed the old life insurance building in a very convenient part of the town. The lobby was open and staff were friendly and accommodating. Depending on the time of day (I think), one of the elevators exclusively goes to the rooftop bar. The room was spacious, with a nice comfy bed and pillows. We had a nice view of the city. The bathroom was large. Nice soaps, fluffy towels and great water pressure in the shower. We could walk everywhere, including the shopping arcade across the street. Everything in Adelaide is about a 15 minute walk in any direction. Lots of shops, restaurants, coffee. Even the nice Botanical Gardens was within a walkable distance. The bar on the top floor gives a nice view. It's cozy but seating is limited. This boutique hotel is a nice change from the chains--I guess, until it's taken over as a Kimpton in 2026.

Wow! Wow! Wow! I love this amazing new hotel! We had a lovely high tea in the downstairs dining area for my sisters hens day. The staff were attentive, the manager was lovely and helpful, the food and drinks delightful. This was my first high tea experience so wasn't sure how much food to expect. If your a big eater have a small lunch prior, but I found the meal sufficient especially with a glass of bubbles and flat white. There is however an addition cake cart to purchase extra treats for the sweet tooth in us all! My sister had a fantastic time as we were allowed to bring in some decorations and play some games. Quite a few girls indulged in cocktails that looked and tasted suburb. Well done guys I can't wait to come back for dinner!!

I stopped by the Mayfair Hotel at the bar section on the roof top for drinks and to check out the place. A group of us headed to the lobby to use the lift however the front reception advised us that we have to take the stairs below to access to the lift, to take us to the roof top. Hotel lobby is quite brilliant and charming, very up market and the hotel is situated across from the main street. It was relatively packed at the roof top on a cold Saturday night, but the view of the city lights were stunning. There wasn't a lot of room to sit as most people have taken all the chairs but didn't have to wait too long as a group left a table with chairs. We enjoyed the view and looked at the wine/cocktail list. Cocktails ranged from $20+, a bit expensive pricey however I purchased a $22 cocktail as the bar tender recommended the honey and vodka. It was a strong mix and the honey helped to drink it down. There was a DJ in the corner, playing old classics such as Jackson 5, the music was pleasant enough for people to talk to one another. I didn't stay for too long, as well as some other customers whom stayed for a drink, check out the view and then leave. I think people stay for the view and have a couple of drinks and then move on to the next bar. I'll definitely come back for another visit, not as a regular but to check out the view again. If the drinks were a bit cheaper then I might stay a little longer there.

Stayed here with a wedding party for 3 nights. Love love loved it. Very New and clean. Trendy roof top bar. Enjoyed the L'ocitane toiletries. Bed was a king and was very comfy. Had a good night sleep every night. Concierge and house keeping were very helpful and considerate. All the hotel workers had the best customer service. I was really sad to have to check out. Convenient location to everything. Walking distance to shopping and food. Must come back again even if my flight to Adelaide will take 24 hours.

I can't rave enough about the outstanding, attentive service we received today in The Den Bistro! It was my husband and daughter's birthday and the wait staff went out of their way to make them feel extra special! Their kindness and attentiveness is unparalleled in our experience of Adelaide establishments. I hope they both receive employee of the month and a big raise! The food and drinks were pretty amazing too. We will be back for every birthday from now on! Thank you!

Even though the room was lovely, and the breakfast was nice, I've had to give Mayfair 2 stars due to strange payment tactics. The room was around $200 per night, and they hold $150 for incidentals. We were surprised that it was so high (most around around the $100 mark). We paid $200 plus breakfast and carparking. What we didn't realise was that they also took an extra $200 for the room rate (which we had already paid upfront!) PLUS the $150 as a 'bond' which they kept for 1 week!! So for a week we were out of pocket by $350. When my partner emailed them to ask if a mistake had been made, they didn't even respond. She emailed them twice, just in case the email had gone missing ... and still no response. So if you want to stay a night at the Mayfair, make sure you have around $550 spare - don't worry, you'll get your $350 back after a week or so. Not impressed ... there are plenty of other places to stay in Adelaide, so I don't see the point in coming back here.

The cons: 1. The worst thing was the fact the pillows were too hard and too tall. Our necks were bent both nights and sleep was horrible. We found out at check-out that there is a "pillow menu." It would have been helpful to know about that menu at check-in, not check-out. 2. At registered guests, we were looking for a bite to eat in the hotel restaurant and were turned away even though 80% of the tables were empty, ostensibly because those tables were reserved. The pros: 1. Rooms were clean. 2. Hotel was recently updated. 3. Staff friendly and courteous 4. Location of the hotel is perfect for shopping, dining. We'd stay here again.

5 stars - centrally located with superb service. Stayed here for a week on a recent business trip - everything was outstanding - clean and luxurious. The breakfast package is lovely. Thank you, Mayfair.

Best place in town! Accomadtion is beautiful, staff are Amazing, everyone has been so helpful and kind! The restaurant is to die for! Rooftop bar is stunning, has been an incredible, flawless visit for us!

Business traveler here: The hotel itself has a lot of potential, but the management and the front desk staff do not live up to it. If the hotel is interested in growing its customer base they need to pay attention as to how they serve and treat those business travelers. Housekeeping was a bit disappointing in paying attention to particular requests, the front desk was also very challenging in accommodating specific needs, including their non-existing concierge service. As they say it's all on the details; nobody greets you at the door, nobody assists you with your luggage, front door will not open while you struggle in (nobody really even cracks a smile). The only service that was top-notch was in-room dining, Estevan (one of their service staff was incredibly professional), although the menu needs quite a bit of adjustment, the staff and the overall service they render was impeccable. On a side note: the hotel will seek to charge you every which way they can, including the Amex surcharge for any payment utilizing the card. Not really interested in returning to this property. Wait until the upcoming SPG properties open.