Olivier F.
Yelp
We started our trip in Denmark where we stayed in 2 star and 3 star hotels, and we were really looking forward to stay in this 4 star hotel in Malmö. However, with a combination of badlucks, questionable policies and poor accommodations, our stay here ended up being a not so positive experience.
First, I must admit we booked a room at the Mayfair hotel through an online 3rd party service. On this website, we requested a room with 2 twin beds. The first thing we noticed was that we had one regular bed. I called the front desk, and the lady said she was very sorry but a request on a 3rd party website guarantees nothing, and all rooms with twin beds were booked.
Now maybe that was our mistake, to have used a 3rd party website, however it would have been nice to send us a notice that our request couldn't be fulfilled when going ahead with the reservation. It might not be anyone's fault but the system's, but the end result is the same, our experience was lessened.
Then, the fire alarm went off twice... False alarms. Once around noon, which isn't a big deal, but at 4 in the morning it was really infuriating.
The building is very old and it's really something. However, if you choose to sleep with windows open, know that they might hit the frame all night long if there's wind, and the flaps might do the same. Both have a restraining/lock system that is old and not very effective. Very annoying.
So like I said, bad experience because of the circumstances. And to that, I must add the wifi could barely reach our room I felt like it was 2010 (I know, first world problem...)
The staff however is really nice and helping, the inside of the building is really something to see, and the breakfast is just perfect.
Too bad they don't care about your online requests and 2 random fire alarms went off for nothing.