kashish A.
Google
For a property that positions itself as a luxury hotel and charges upwards of ₹25,000 per night for a single room, the overall service standards at Mayfair Hotels & Resorts were shockingly poor and entirely unjustified.
We experienced serious service lapses across multiple touchpoints:
• At Captain Deck, it took 1 hour and 10 minutes for a single dish to arrive. No explanation, no apology, no attempt to manage expectations.
• During dinner at Tea Pot, a simple pudina paratha took 35 minutes to be served. This points to deep issues of coordination, staffing, or basic operational discipline.
• The service throughout felt unorganised, unprofessional, and frustrating, rather than occasional delays that one might excuse during peak hours.
Even basic in-room services were mishandled. Requesting an iron and ironing board turned into a 20-minute ordeal:
• First, an iron that didn’t work.
• Then, a board that wouldn’t open.
• Finally, an iron that was already hot enough to nearly burn my hand, handed over without any warning or care for guest safety.
What’s most concerning is not just the delay, but the lack of attentiveness, accountability, or concern at every stage. These are not isolated incidents; they reflect a broader failure in training, service culture, and guest experience management.
At best, the service quality was comparable to a guest house, even resembling budget-hotel or OYO-style operations — certainly not what one expects from a brand charging premium luxury prices.
This experience was not remotely worth the money, and I will not be returning. I would strongly urge prospective guests to think twice before booking. For the price charged, this is simply a waste of money.
